Getgoglasgow sdnpresentation

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Getgoglasgow sdnpresentation

  1. 1. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  2. 2. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  3. 3. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  4. 4. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk masters in design innovation
  5. 5. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Rose Matilda Hutton Eeva Campbell Holly Brenan Fee Schmidt-Soltau Joe Slavick Basako Okay Laura Franzini Amy Marsh Angela Fernandez Orviz Sara Pateraki Heji Jeong Sarah Drummond
  6. 6. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Sustain our Nation (SoN) was a competition for young designers that sought to encourage innovation to address the issues of Ageing population, Health, Finance, Crime, Energy & Climate change, via the creation of social enterprises through design
  7. 7. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk taking a sustainable approach
  8. 8. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “Designers will no longer only design for people, they will learn to design with people. Co-designing will require new forms of communication to support the collective creativity that arises between designers and everyday people.” “At this level, co-creation creates a dialogue and conversation that may uncover what others did not perceive as a need or opportunity, did not understand as a problem, or did not understand how to address.” Liz Sanders
  9. 9. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk ‘fuzzy front end problem solving’
  10. 10. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk building our brand
  11. 11. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk building a network of mentors
  12. 12. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Wyndford
  13. 13. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk enclosed area
  14. 14. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  15. 15. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Wyndford is the 18th most deprived area in Scotland -BBC
  16. 16. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Finding Wyndford
  17. 17. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk the people of Wyndford
  18. 18. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk engagement tools - conversation pieces
  19. 19. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk feedback - Result!
  20. 20. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk contextual interviews - Mary
  21. 21. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk social reporting and the school closure
  22. 22. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Voxpopping with residents “We never see each other since the school closed”
  23. 23. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Jake’s Tour of Wyndfordresidents gave us tours of the area “The kids have got nothing to do so they cause trouble”
  24. 24. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk lots of potential projects
  25. 25. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk disseminating our findings
  26. 26. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk meeting local champions
  27. 27. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk teatime - weekend installations “We need to come together to have a bigger voice”
  28. 28. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk interviewing locals “There is a community, it is just invisible”
  29. 29. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk teatime - weekend installations “We need to come together to have a bigger voice” discovering natural networks
  30. 30. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk building community trust
  31. 31. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk meeting stakeholders
  32. 32. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk mapping stakeholder relationships
  33. 33. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk crime is everyone’s problem
  34. 34. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk developed 5 key insight statements
  35. 35. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk 21st September Start Project Project timeline sep oct nov dec jan feb Glasgow School of Art Schedule 4th November Upload entry ideas 25th November Ideas shortlisted 19th January Upload developed proposals 27th January Regional Finals 12th February Submit final presentation 17th February UK Finals at the RSA GSA ExamGSA Hand in Personal Reflection Audi Foundation Schedule Masters begins Here
  36. 36. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk hosted a codesign workshop
  37. 37. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk produced a motivational film “How did you find all this out in three weeks? The council still don’t get it!”
  38. 38. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk democratic voting
  39. 39. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk played games to generate ideas
  40. 40. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk presentations showed natural leaders
  41. 41. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk storyboarded the ideas
  42. 42. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk developed the concepts and brought them to life
  43. 43. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk 21st September Start Project Project timeline sep oct nov dec jan feb Glasgow School of Art Schedule 4th November Upload entry ideas 25th November Ideas shortlisted 19th January Upload developed proposals 27th January Regional Finals 12th February Submit final presentation 17th February UK Finals at the RSA GSA ExamGSA Hand in Personal Reflection Audi Foundation Schedule Masters begins Here
  44. 44. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk held a second workshop to make concepts relevant to Wyndford
  45. 45. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk brought that ‘designer optimism’ and looked at existing opportunities
  46. 46. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk produced new story boards with names and places
  47. 47. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  48. 48. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  49. 49. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  50. 50. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  51. 51. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  52. 52. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  53. 53. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “There is a community, but it’s invisible” “Community needs a bigger voice”
  54. 54. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  55. 55. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk In April 2009, the Wyndford primary school along with its adjacent St Gregory’s primary school were said to be closing down by the Glasgow City Council. There was much uproar by the community and plenty of coverage by the media. However, despite the protest the Schools closed and as a result the people of Wyndford, along with the battle to keep these schools open also lost a valuable asset. They lost the core of the community that brought people together. In September 2009 the Audi Design Foundation through Sustain our Nation, set up a competition asking of designers to come up with a social enterprise that not only would benefit the community but would also meet the community’s needs and be sustainable. The winning idea would become tangible by receiving funding and also the support and advice that it needed to become durable. In response the Masters students of Design Innovation at Glasgow School of Art created a design collective called ‘GetGo Glasgow’ took on the challenge and went out to Wyndford. There they engaged with the public as well as doing in depth primary research in order to identify something the community was lacking or had a strong need for. And the lacking element appeared to be union. With the loss of the school people became even less interactive with their neighbours, the
  56. 56. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  57. 57. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  58. 58. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  59. 59. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  60. 60. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  61. 61. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  62. 62. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  63. 63. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  64. 64. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  65. 65. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  66. 66. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  67. 67. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  68. 68. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  69. 69. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  70. 70. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk
  71. 71. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk what has this all got to do with service design?
  72. 72. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk students looking to service design for tangibility
  73. 73. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk tools help them visualise issues
  74. 74. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk looking at service design consultancies for answers
  75. 75. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk ‘social design’ briefs sent to students
  76. 76. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “The damage which volunteers do willy-nilly is too high a price for the belated insight that they shouldn’t have been volunteers in the first place.” Ivan Illich
  77. 77. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk ethics around user engagement and impact
  78. 78. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “...we as designers need to watch is around the ethics, is our effect upon the users, upon the people we are researching, because actually, ethnography is a kind of mind field of ethics, and sometimes as designers we can sort of rush in and ignore those ethics, but actually the effect that these kind of tools can have are quite sort of shocking...when they started to draw their communities, and started to see this, they saw that their social circles were incredibly small, and that they didn’t really go anywhere and they found that quite alarming. There’s a sort of exercise in managing that and moving away from that.” - Jo Harrington
  79. 79. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “...facilitation is not taught in universities and not every designer is a good facilitator” - workshop led by Oliver King
  80. 80. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk 21st September Start Project Educational timeline did not fit competition timeline sep oct nov dec jan feb Glasgow School of Art Schedule 4th November Upload entry ideas 25th November Ideas shortlisted 19th January Upload developed proposals 27th January Regional Finals 12th February Submit final presentation 17th February UK Finals at the RSA GSA ExamGSA Hand in Personal Reflection Audi Foundation Schedule Masters begins
  81. 81. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk what do we need to do?
  82. 82. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk transformation design? - designers handing over skills
  83. 83. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk co-production? longer term projects?
  84. 84. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk “The job of the community worker is to put herself out of a job” - Skills in Neighbourhood work
  85. 85. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk producing half baked ideas and ensuring communities own their ideas
  86. 86. Sarah Drummond sarah@wearesnook.com http://getgoglasgow.co.uk Are we ready to step up to the hype that service design has created and lead a responsible way forward? getgoglasgow.co.uk

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