Your SlideShare is downloading. ×
0
From idea to action:                          encouraging enterprise and employabilitySarah Drummond | SnookCo founder + D...
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
First Things First                                                  ventures and initiatives                              ...
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
UMBRELLA OF SERVICE DESIGN                                                                {PRODUCT DESIGN}                ...
AN INTANGIBLE PRODUCT WE                EXPERIENCE IN TIME THROUGH                 MULTIPLE TOUCHPOINTS ANDSarah Drummond ...
MOST COMPANIES  BELIEVE THAT THEYPROVIDE A GOOD SERVICESarah Drummond | SnookCo founder + Director of Designwearesnook.com...
ONLY 8% OF THEIR                          CUSTOMERS AGREESarah Drummond | SnookCo founder + Director of Designwearesnook.c...
SERVICES ACCOUNT FOR 75% OF THE                                  WESTERN ECONOMY BUT ARE RARELY                           ...
dis                                        er      c                                      iv                              ...
"You should put yourself In my position,                     Put Yourself In tHe users PosItIon,                     I tHI...
COCREATION                                    PEOPLE                                  PROTOTYPINGSarah Drummond | SnookCo ...
THIS IS ALL                                  ABOUT PEOPLE                                  - do the friends and           ...
THINK IN JOURNEYSSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
PrototypeSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
JOINING UP AND                                  SEEING THE BIG                                      PICTURESarah Drummond ...
Visualise andtell storiesSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@ruffle...
BRINGING    IDEAS TO      LIFESarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@r...
cocreateSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Start Up Street Stirling                                     - Bringing back life to king streetSarah Drummond | SnookCo f...
Bring king street back to lifeSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@r...
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
filmSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
where will you start?                                                 dis                                            er   ...
wearesnook.com       @wearesnook       Sarah Drummond       Director of Design       sarah@wearesnook.com       @rufflemuf...
Upcoming SlideShare
Loading in...5
×

Design for LTC

353

Published on

A presentation given by our director if design, Sarah Drummond on using design and service design to bring ideas to life, ready for investment.

This presentation was delivered alongside Peter Ashe (NHS) and Gillian Easson (Nesta)

Published in: Design, Business, Technology

Transcript of "Design for LTC"

  1. 1. From idea to action: encouraging enterprise and employabilitySarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  2. 2. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  3. 3. First Things First ventures and initiatives projects and collaborationsSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  4. 4. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  5. 5. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  6. 6. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  7. 7. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  8. 8. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  9. 9. UMBRELLA OF SERVICE DESIGN {PRODUCT DESIGN} {SYSTEM DESIGN} {ORGANISATIONAL CHANGE} {COLLABORATION} {BRAND} {BUSINESS} {PROFIT} {ECO SYSTEM} {ORGANISATIONAL INFRASTRUCTURE}Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  10. 10. AN INTANGIBLE PRODUCT WE EXPERIENCE IN TIME THROUGH MULTIPLE TOUCHPOINTS ANDSarah Drummond | Snookwearesnook.comsarah[at]wearesnook.com@rufflemuffin CHANNELSCo founder + Director of Design
  11. 11. MOST COMPANIES BELIEVE THAT THEYPROVIDE A GOOD SERVICESarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  12. 12. ONLY 8% OF THEIR CUSTOMERS AGREESarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  13. 13. SERVICES ACCOUNT FOR 75% OF THE WESTERN ECONOMY BUT ARE RARELY DESIGNED WITH THE SAME CARE AND ATTENTION TO DETAIL AS PRODUCTSSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  14. 14. dis er c iv l ov de er lop def ve ne i deSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  15. 15. "You should put yourself In my position, Put Yourself In tHe users PosItIon, I tHInK tHat doesnt HaPPen enougH" Isabella, 53, PengeSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  16. 16. COCREATION PEOPLE PROTOTYPINGSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  17. 17. THIS IS ALL ABOUT PEOPLE - do the friends and family testSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  18. 18. THINK IN JOURNEYSSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  19. 19. PrototypeSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  20. 20. JOINING UP AND SEEING THE BIG PICTURESarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  21. 21. Visualise andtell storiesSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  22. 22. BRINGING IDEAS TO LIFESarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  23. 23. cocreateSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  24. 24. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  25. 25. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  26. 26. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  27. 27. Start Up Street Stirling - Bringing back life to king streetSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  28. 28. Bring king street back to lifeSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  29. 29. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  30. 30. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  31. 31. filmSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  32. 32. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  33. 33. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  34. 34. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  35. 35. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  36. 36. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  37. 37. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  38. 38. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  39. 39. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  40. 40. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  41. 41. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  42. 42. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  43. 43. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  44. 44. Sarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  45. 45. where will you start? dis er c iv l ov de er lop def ve ne i deSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  46. 46. wearesnook.com @wearesnook Sarah Drummond Director of Design sarah@wearesnook.com @rufflemuffinSarah Drummond | SnookCo founder + Director of Designwearesnook.comsarah[at]wearesnook.com@rufflemuffin
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×