Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Realising an agile user-centred digital strategy for Citizens Advice
Upcoming SlideShare
Loading in …5
×

Realising an agile user-centred digital strategy for Citizens Advice

1,034 views
954 views

Published on

This talk is about how one large charity, Citizens Advice, is learning to embrace a new, agile approach to digital services as part of a wider evolution in how it designs services, manages projects and thinks about users.

The talk will cover both the successes and practical lessons that Citizens Advice has learned through this change, and the potential it has to transform the experiences of more than 1.6m face to face and 3m telephone users of its services.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,034
On SlideShare
0
From Embeds
0
Number of Embeds
373
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

×