THE CROWD GUIDE TO...REMARKABLECOMMUNITY MANAGEMENT
An    no  an unceco  da     fea   mp cco      tur     an mp es       y a lis , s          nd hm pec             the ent ia...
Monitor the vibe of the community andrespond to tremors in the social sphere.
Sculpt and direct the flow of conversationwhile sticking to the companys objectives.
Deliver requests from customers to the correctpeople within the company.
Watch over posts, comments, customers andideas on multiple social channels and platforms.
*No matter how bad the grammar or spelling or how ridiculous the comment.Agreed! Thanks   for your                        ...
*This actually came up on Twitter...                                  oh yea F**k watBy golly, I do love                  ...
*Get your mind out of the gutter.Service with a smile!Satisfy the customer in any way you can.*
*In a kind and dignified way.Destroy all spammers.Destroy them!       *
Research research research!     Get to know the companys industry...
ese ar ch!                mo re r           A ndKeep up to date with the latest social platforms.
Obliterate all trolls! No amount of fire  power or intelligence can destroythese vile creatures. Ban and delete.
*Never use the word guru.Be a complete social whore.Master of all social media platforms.*
CREDITS          http://www.flickr.com/photos/alphadesigner/3462393730/           http://www.flickr.com/photos/centralasian/...
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Crowd Media's Guide to Remarkable Community Management

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Crowd Media's Guide to Remarkable Community Management

  1. 1. THE CROWD GUIDE TO...REMARKABLECOMMUNITY MANAGEMENT
  2. 2. An no an unceco da fea mp cco tur an mp es y a lis , s nd hm pec the ent ial cu s of offe sto th rs me e rs.
  3. 3. Monitor the vibe of the community andrespond to tremors in the social sphere.
  4. 4. Sculpt and direct the flow of conversationwhile sticking to the companys objectives.
  5. 5. Deliver requests from customers to the correctpeople within the company.
  6. 6. Watch over posts, comments, customers andideas on multiple social channels and platforms.
  7. 7. *No matter how bad the grammar or spelling or how ridiculous the comment.Agreed! Thanks for your Profiteroles are contribution! amazing!!1! Respond to and engage in all conversation *
  8. 8. *This actually came up on Twitter... oh yea F**k watBy golly, I do love dey sayyour brand good BigHommie ima do sir! dis 4 u* Have a multiple personality disorder. Use the correct tone for each client.
  9. 9. *Get your mind out of the gutter.Service with a smile!Satisfy the customer in any way you can.*
  10. 10. *In a kind and dignified way.Destroy all spammers.Destroy them! *
  11. 11. Research research research! Get to know the companys industry...
  12. 12. ese ar ch! mo re r A ndKeep up to date with the latest social platforms.
  13. 13. Obliterate all trolls! No amount of fire power or intelligence can destroythese vile creatures. Ban and delete.
  14. 14. *Never use the word guru.Be a complete social whore.Master of all social media platforms.*
  15. 15. CREDITS http://www.flickr.com/photos/alphadesigner/3462393730/ http://www.flickr.com/photos/centralasian/5729537142 http://www.flickr.com/photos/madstillz/392716521 http://www.flickr.com/photos/emmiegrn/2201072552 http://www.flickr.com/photos/aye_shamus/2676763850 http://www.flickr.com/photos/chuckp/83230785 http://www.flickr.com/photos/kpaulus/4903209928 http://www.flickr.com/photos/sunface13/2175472561 http://www.flickr.com/photos/richardmoross/2701098168 http://www.flickr.com/photos/toolstop/4546017269 http://www.flickr.com/photos/macten/2068155756 JAMES BOUGOURD COMMUNITY MANAGER FOR CROWD MEDIA LTD @JAMESBOUGOURD
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