Elite delivers responsive, reliable e-discovery services that provide defensible, accurate results, even in the most complex matters. We tailor our services to work in sync with our clients' requirements to ensure success at all stages of e-discovery.
Understanding clients objectives 100% of you and client
Review Client Business Objectives
You need to find out specifics, what outcome the client expects , and timeframe that is going to work for the client and Elite.
It is your job to look at your clients needs and develop a plan that is going to make them happy and make sure we give them the best options, remember they are making their clients happy too. Your best tool are your ears, listen to your client, cues and clues.
Develop Quick Plan
Let client know it can be done and reassure them that Elite Group is the facility to take care of them. Give them an idea of pricing and timeframe and tell them that you will provide them with a formal quote very soon.
We are 24/7 and will meet time to make sure they know we can provide to their needs in the manner we promise them . Confirm with home office how long it would take us to process clients request if you don’t know. We do not want to make promises we can’t keep.
Using information you gather from client, determine how you are going to approach them: what services, options, and tailor to their needs.
Get an understanding of how much work they have now and how much they plan to have in future, we want to be prepared to handle their future business as well as today .
Propose and Comment
Give client your proposal, and make sure you allow them to add to your ideas, and give them options. Brand, Brand, Brand, make sure when you leave the “Elite Group” name stays with them.
Review Management Services – Elite’s BDM’s work with clients in advance of review to assess project requirements, establish quality control metrics, define workflow protocols, train reviewers and manage the review details
Search Term Optimization and Validation – Elite BDM’s work with clients to ensure the right search terms are negotiated with the requesting party and then applied to the review to help control the scope of e-discovery and ensure quality results