Communication Why? How?
Why? <ul><li>點解我咁醒,但公司都唔賞識? </li></ul><ul><li>點解我同佢無仇無怨,佢咁憎我? </li></ul><ul><li>點解我對佢咁好,但佢一點也不感激? </li></ul><ul><li>點解…… ?...
Johari Window Unknown Area: Unknown by self & others Hidden Area: Known by self but Unknown by others Blind Area: Unknown ...
Key ideas <ul><li>Build trust by disclosing information </li></ul><ul><li>[e.g.  女人講是非,男人在浴室傾生意 ] </li></ul><ul><li>Person...
Am I Blind? <ul><li>Yes, usually? </li></ul><ul><li>We are the best liars to ourselves. </li></ul>
How to improve? <ul><li>To reduce Blind Area: ask and listen </li></ul><ul><li>[only way to improve is to know ourselves b...
Self Appraisal <ul><li>Please rate from 1 to 5: </li></ul><ul><li>Education [  ] </li></ul><ul><li>Job Knowledge [  ] </li...
Marking  <ul><li>Sum up scores for item A to E. </li></ul><ul><li>Satisfy with the total score? </li></ul>
Try Method 2: <ul><li>(A+B+C+D) x E </li></ul>
Example: <ul><ul><li>John   Peter </li></ul></ul><ul><li>Education [9] [7] </li></ul><ul><li>Job Knowledge [8] [6] </li></...
Who is better ? <ul><li>Depends… </li></ul><ul><li>For a painter, John is good </li></ul><ul><li>For team work, Peter is b...
Improvement <ul><li>How much money have you spent to improve your education? </li></ul><ul><li>How many tears after misund...
Communication Process  (from Sender to Receiver) <ul><li>Source of information </li></ul><ul><li>Encoding – how to transfe...
Remove  communication  barrier <ul><li>Short </li></ul><ul><li>Organized </li></ul><ul><li>Focus </li></ul><ul><li>No erro...
<ul><li>Thank you. </li></ul>
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Communication 29 8 2008

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Communication 29 8 2008

  1. 1. Communication Why? How?
  2. 2. Why? <ul><li>點解我咁醒,但公司都唔賞識? </li></ul><ul><li>點解我同佢無仇無怨,佢咁憎我? </li></ul><ul><li>點解我對佢咁好,但佢一點也不感激? </li></ul><ul><li>點解…… ??? </li></ul>
  3. 3. Johari Window Unknown Area: Unknown by self & others Hidden Area: Known by self but Unknown by others Blind Area: Unknown by self but Known by others Open Area: Known by self & others
  4. 4. Key ideas <ul><li>Build trust by disclosing information </li></ul><ul><li>[e.g. 女人講是非,男人在浴室傾生意 ] </li></ul><ul><li>Persons learn about themselves by feedback from others </li></ul><ul><li>[ 應珍惜同你講真說話的人 ] </li></ul>
  5. 5. Am I Blind? <ul><li>Yes, usually? </li></ul><ul><li>We are the best liars to ourselves. </li></ul>
  6. 6. How to improve? <ul><li>To reduce Blind Area: ask and listen </li></ul><ul><li>[only way to improve is to know ourselves better] </li></ul><ul><li>To reduce Hidden Area: disclose </li></ul><ul><li>[in fact, impossible to hide your character and ability in an office which you work 9-6, Mon-Sat] </li></ul><ul><li>To reduce Unknown Area: self- and shared discovery </li></ul><ul><li>[you need friends to do that] </li></ul>
  7. 7. Self Appraisal <ul><li>Please rate from 1 to 5: </li></ul><ul><li>Education [ ] </li></ul><ul><li>Job Knowledge [ ] </li></ul><ul><li>Experience [ ] </li></ul><ul><li>Hard Working [ ] </li></ul><ul><li>Communication Skill [ ] </li></ul>
  8. 8. Marking <ul><li>Sum up scores for item A to E. </li></ul><ul><li>Satisfy with the total score? </li></ul>
  9. 9. Try Method 2: <ul><li>(A+B+C+D) x E </li></ul>
  10. 10. Example: <ul><ul><li>John Peter </li></ul></ul><ul><li>Education [9] [7] </li></ul><ul><li>Job Knowledge [8] [6] </li></ul><ul><li>Experience [7] [5] </li></ul><ul><li>Hard Working [8] [5] </li></ul><ul><li>Communication Skill [5] [8] </li></ul><ul><ul><ul><li>Score by Method 1 {37} {23} </li></ul></ul></ul><ul><ul><ul><li>Score by Method 2 {160} {184} </li></ul></ul></ul>
  11. 11. Who is better ? <ul><li>Depends… </li></ul><ul><li>For a painter, John is good </li></ul><ul><li>For team work, Peter is better </li></ul><ul><li>But, what is your job? </li></ul>
  12. 12. Improvement <ul><li>How much money have you spent to improve your education? </li></ul><ul><li>How many tears after misunderstanding? </li></ul><ul><li>But, your score easily goes up substantially if you improve communication skills. </li></ul>
  13. 13. Communication Process (from Sender to Receiver) <ul><li>Source of information </li></ul><ul><li>Encoding – how to transfer, present ? </li></ul><ul><li>Channel – verbal, face-to-face, telephone, email, writing? </li></ul><ul><li>Decoding – how Receiver to interpret </li></ul><ul><li>Message received </li></ul><ul><li>Will Source = Received Message ? </li></ul>
  14. 14. Remove communication barrier <ul><li>Short </li></ul><ul><li>Organized </li></ul><ul><li>Focus </li></ul><ul><li>No error </li></ul><ul><li>Understanding receiver (his/her ability, preference, culture) </li></ul><ul><li>Suitable Timing </li></ul><ul><li>Right Channel </li></ul>
  15. 15. <ul><li>Thank you. </li></ul>

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