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  • 1. Sprint Enterprise Training<br /><ul><li> Motorola Mobility: Enterprise Support Team
  • 2. Overview
  • 3. Test Lab / Business Ready Support Portal / FAQs
  • 4. BES/Good Comparison
  • 5. Exchange ActiveSync (EAS) in Exchange 2007
  • 6. Usage restrictions per EAS policy settings
  • 7. XPRT and Photon 4G devices – MOTO Advantages:
  • 8. Remote Wipe via console Exchange 2007
  • 9. Encryption
  • 10. Proxy Settings
  • 11. Advanced VPN
  • 12. Q&A
  • 13. Enterprise Support Team Contact Information</li></li></ul><li>Enterprise Support Team Overview<br />Extensive experience and knowledge with EAS and IT support for small, medium, and global businesses<br />Knowledge & Background<br /><ul><li>Microsoft Exchange Server 2010, 2007, and 2003
  • 14. Enterprise Active Sync administration for mobile devices including Good, Blackberry, Microsoft mobile phones
  • 15. Windows 2008/2003/2000
  • 16. Active Directory configuration and administration
  • 17. DHCP server
  • 18. DNS server administration
  • 19. SSL & Data Encryption
  • 20. SQL Server implementation and administration (2008 & 2005)
  • 21. System Center Configuration Manager; Implementation and administration (SCCM 2007)
  • 22. Mobile device management
  • 23. VPN & Wireless network configuration
  • 24. Security Certificate management
  • 25. Enterprise Security Compliance
  • 26. Microsoft IIS Web/FTP Sever
  • 27. Storage Area Network (HP EVA/MSA)
  • 28. VMware
  • 29. VoIP (Cisco CME 4.2)
  • 30. Optical networking, switching/bridging (VLAN, Spanning Tree)</li></ul>We can talk peer to peer with IT Admins<br />
  • 31. Enterprise Support Team Overview: Test Lab<br />Test Lab with Exchange 2003, 2007, 2010 servers<br />Three server environments for testing:<br />Stable: Built to Microsoft best practices. Used to test products in the field<br />Development: Test against upcoming MRs, platforms, dynamic environment allows us to mimic customer settings<br />Research: Test against new technologies and other platforms <br /> i.e. Zimbra, Kerio, SCMDM, McAfee EMM<br />Test against comprehensive use cases<br />Demos to support sales<br />
  • 32. Enterprise Support Team Overview: Business Ready Support Portal<br />Find support documentation <br />Open tickets for support <br />FAQs<br />White Papers<br />IT Admins can open tickets for support on any enterprise concern<br />http://motorola-enterprise.custhelp.com/<br />
  • 33. Exchange Activesync (EAS) and Middleware (Good)<br /><ul><li>EAS is native client on XPRT and Photon 4G mobile devices
  • 34. Good client can be added to mobile device
  • 35. Comparison diagram</li></li></ul><li>Exchange Activesync and Middleware (Good)<br />ActiveSync<br />Model<br />3G Wireless<br />Network<br />ActiveSync Device<br />Firewall<br />Enterprise<br />Motorola’s devices can be deployed in either model.<br />Middleware <br />Model<br />3G Wireless<br />Network<br />Good Client on Moto<br />Device<br />Good<br />OTA <br />Servers<br />Firewall<br />MiddlewareServer (Good)<br />Enterprise<br />
  • 36. Exchange Activesync (EAS) Policy Settings<br /><ul><li>Overview of Exchange 2007 Activesync policy settings
  • 37. Usage restrictions</li></li></ul><li>Exchange 2007 Sample EAS Configuration<br />
  • 38. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  • 39. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  • 40. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  • 41. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  • 42. Exchange 2007 Policy Assignment to Mailbox<br />
  • 43. Exchange 2007 EAS Settings via Powershell<br />
  • 44. EAS Provisioning Error on XPRT/Photon 4G<br />When the Exchange Activesync policy setting is configured with "Allow non-provisional be devices" unchecked, make sure the Exchange Active Sync settings below are selected.<br />Password Tab:   <br /><ul><li> Allow Simple Password</li></ul>Device Tab:     <br /><ul><li> Allow Removable Storage
  • 45. Allow camera
  • 46. Allow Wifi
  • 47. Allow Internet sharing from device
  • 48. Allow remote desktop from device
  • 49. Allow desktop synchronization
  • 50. Allow Bluetooth</li></ul>Advanced Tab in Exchange 2007:<br /><ul><li> Allow Browser
  • 51. Allow consumer mail</li></ul>Device Application Tab in Exchange 2010:<br /><ul><li> Allow Browser
  • 52. Allow consumer mail</li></ul>See FAQ 68930 for details<br />
  • 53. XPRT and Photon 4G devices: MOTO Advantages<br /><ul><li>Remote Wipe via Exchange 2007 console
  • 54. Encryption
  • 55. Proxy Settings
  • 56. Advanced VPN</li></li></ul><li>Exchange 2007 Console Remote Wipe<br />
  • 57. Exchange 07 Outlook Web Access(OWA) Remote Wipe<br />
  • 58. XPRT Local Wipe/Factory Reset Screen Shots<br />
  • 59. Data encryption scenarios<br />Data encryption supports two modes:<br />Manual Mode<br />The user may encrypt files on the phone and/or memory card via two settings inside of “Location & security settings”.<br />EAS Policy<br />An Exchange administrator can require the user to encrypt files on the phone and/or memory card.<br />Phone files are batch encrypted. Memory card files are encrypted on the fly. Only files that are saved to the memory card after the setting was enabled are encrypted. <br />
  • 60. Manual encryption (Phone files)<br />Phone<br />reboots<br />and encrypts phone files<br />Next time user visits the settings area, “Encrypt device data” is turned “on”.<br />
  • 61. Manual encryption (Memory card files)<br />
  • 62. Encryption via EAS policy<br />
  • 63. Encryption via EAS policy<br />Phone<br />reboots<br />and encrypts phone files<br />Next time user visits the settings area, the policy-driven encryption settings are disabled.<br />
  • 64. Postponing encryption via EAS policy<br />User can postpone the policy in order to be able to schedule the encryption process to a time when it is more convenient. In the meantime access to the Exchange account that caused the encryption policy request will be suspended.<br />Note: the option “indefinitely” no longer exists.<br />
  • 65. XPRT Wi-Fi Proxy Settings<br />On the XPRT device under Wireless Networks:<br />Select and Hold on Wireless Network <br />
  • 66. Advanced IPSec VPN<br />VPN client is based on QuickSec client from industry leading security company Authentec (former Safenet)<br />Multi-headed IPsec VPN client, i.e. not tied to one particular brand of gateways<br />Supports all main VPN-related RFCs, so is able to connect to many different IPsec compliant gateways:<br />QuickSec based products (QuickSec Server, Clavister, Stonesoft, ALU etc.)<br />Cisco ASA and Cisco VPN Concentrator<br />Juniper<br />Checkpoint<br />Racoon<br />SonicWALL<br />Netgear<br />StrongSwan<br />Windows Server<br />Split Tunneling support<br />Allows to optimize network traffic and avoid using proxy to enable Internet access when VPN is up<br />Both 3G and Wi-Fi support<br />
  • 67. Advanced IPSec VPN<br />Manually initiated and terminated VPN connections<br />Connections that can be automatically enabled when the client is loaded<br />Full IKEv1 and IKEv2 support<br />NAT-T<br />Mode Config<br />XAuth<br />Wi-Fi and 3G connections<br />Pre-shared secret and certificate based authentications<br />L2TP support<br />Multi-subnet support<br />Configuration file load and save<br />Template based configuration<br />
  • 68. Advanced IPSec VPN<br />
  • 69. Advanced IPSec VPN<br />
  • 70. Advanced IPSec VPN<br />Name: <br />Template: one of the ten preloaded templates or customized template<br />VPN Server<br />Pre Shared Key Type<br />
  • 71. Advanced IPSec VPN<br />Certificate v1 (AES)<br />Certificate v1 (AES, aggressive)<br />Certificate v1 (AES, xauth)<br />Certificate v2 (AES)<br />L2TP Certificate v1 (AES)<br />L2TP PSK v1 (AES)<br /><ul><li>PSK v1 (AES)
  • 72. PSK v1 (AES, xauth)
  • 73. PSK v1 (AES, xauth, aggressive)
  • 74. PSK v2 (AES)</li></li></ul><li>Advanced IPSec VPN<br />Pre Shared Key<br />Identity Type<br />Identity<br />
  • 75. Advanced IPSec VPN<br />Username<br />Password<br />Internal Subnet IP<br />
  • 76. Advanced IPSec VPN<br />
  • 77. Advanced IPSec VPN<br />
  • 78. Advanced IPSec VPN<br />
  • 79. Advanced IPSec VPN<br />Other useful resources: FAQ on Motorola Portal: <br />How do I setup VPN on my phone with a Cisco gateway?https://motorola-enterprise.custhelp.com/app/answers/detail/a_id/59152/kw/vpn<br />How do I setup VPN on my phone with a Juniper gateway?https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69189/kw/vpn/p/30%2C6720%2C8042<br />Authentec VPN Client Guidehttps://motorola-enterprise.custhelp.com/ci/fattach/get/252657/1291299291/redirect/1<br />
  • 80. Q & A – Thank you!<br /><ul><li>Motorola Mobility Enterprise Support Team
  • 81. Today’s Presenters:
  • 82. Michael Schneck (Exchange)
  • 83. Bin Liu (Advanced VPN)
  • 84. Live Support
  • 85. 8AM- 8PM EST M-F USA
  • 86. 800 617 2403
  • 87. Opt #4 for Enterprise Technical Support
  • 88. Email Support
  • 89. 24 X 7 Online Support via Portal
  • 90. Common Issues/Recommendations
  • 91. FAQ’s
  • 92. Whitepapers
  • 93. Set-Up Instructions
  • 94. Links to Business-Ready Motorola Forums
  • 95. Trouble ticket submissions for call back
  • 96. http://motorola-enterprise.custhelp.com/
  • 97. https://motorola-enterprise.custhelp.com/app
  • 98. https://supportforums.motorola.com/community/google-android/android_for_business</li>

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