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Test

  1. 1. Sprint Enterprise Training<br /><ul><li> Motorola Mobility: Enterprise Support Team
  2. 2. Overview
  3. 3. Test Lab / Business Ready Support Portal / FAQs
  4. 4. BES/Good Comparison
  5. 5. Exchange ActiveSync (EAS) in Exchange 2007
  6. 6. Usage restrictions per EAS policy settings
  7. 7. XPRT and Photon 4G devices – MOTO Advantages:
  8. 8. Remote Wipe via console Exchange 2007
  9. 9. Encryption
  10. 10. Proxy Settings
  11. 11. Advanced VPN
  12. 12. Q&A
  13. 13. Enterprise Support Team Contact Information</li></li></ul><li>Enterprise Support Team Overview<br />Extensive experience and knowledge with EAS and IT support for small, medium, and global businesses<br />Knowledge & Background<br /><ul><li>Microsoft Exchange Server 2010, 2007, and 2003
  14. 14. Enterprise Active Sync administration for mobile devices including Good, Blackberry, Microsoft mobile phones
  15. 15. Windows 2008/2003/2000
  16. 16. Active Directory configuration and administration
  17. 17. DHCP server
  18. 18. DNS server administration
  19. 19. SSL & Data Encryption
  20. 20. SQL Server implementation and administration (2008 & 2005)
  21. 21. System Center Configuration Manager; Implementation and administration (SCCM 2007)
  22. 22. Mobile device management
  23. 23. VPN & Wireless network configuration
  24. 24. Security Certificate management
  25. 25. Enterprise Security Compliance
  26. 26. Microsoft IIS Web/FTP Sever
  27. 27. Storage Area Network (HP EVA/MSA)
  28. 28. VMware
  29. 29. VoIP (Cisco CME 4.2)
  30. 30. Optical networking, switching/bridging (VLAN, Spanning Tree)</li></ul>We can talk peer to peer with IT Admins<br />
  31. 31. Enterprise Support Team Overview: Test Lab<br />Test Lab with Exchange 2003, 2007, 2010 servers<br />Three server environments for testing:<br />Stable: Built to Microsoft best practices. Used to test products in the field<br />Development: Test against upcoming MRs, platforms, dynamic environment allows us to mimic customer settings<br />Research: Test against new technologies and other platforms <br /> i.e. Zimbra, Kerio, SCMDM, McAfee EMM<br />Test against comprehensive use cases<br />Demos to support sales<br />
  32. 32. Enterprise Support Team Overview: Business Ready Support Portal<br />Find support documentation <br />Open tickets for support <br />FAQs<br />White Papers<br />IT Admins can open tickets for support on any enterprise concern<br />http://motorola-enterprise.custhelp.com/<br />
  33. 33. Exchange Activesync (EAS) and Middleware (Good)<br /><ul><li>EAS is native client on XPRT and Photon 4G mobile devices
  34. 34. Good client can be added to mobile device
  35. 35. Comparison diagram</li></li></ul><li>Exchange Activesync and Middleware (Good)<br />ActiveSync<br />Model<br />3G Wireless<br />Network<br />ActiveSync Device<br />Firewall<br />Enterprise<br />Motorola’s devices can be deployed in either model.<br />Middleware <br />Model<br />3G Wireless<br />Network<br />Good Client on Moto<br />Device<br />Good<br />OTA <br />Servers<br />Firewall<br />MiddlewareServer (Good)<br />Enterprise<br />
  36. 36. Exchange Activesync (EAS) Policy Settings<br /><ul><li>Overview of Exchange 2007 Activesync policy settings
  37. 37. Usage restrictions</li></li></ul><li>Exchange 2007 Sample EAS Configuration<br />
  38. 38. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  39. 39. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  40. 40. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  41. 41. Exchange 2007 Sample EAS Configuration<br />Password/Security Settings<br />
  42. 42. Exchange 2007 Policy Assignment to Mailbox<br />
  43. 43. Exchange 2007 EAS Settings via Powershell<br />
  44. 44. EAS Provisioning Error on XPRT/Photon 4G<br />When the Exchange Activesync policy setting is configured with "Allow non-provisional be devices" unchecked, make sure the Exchange Active Sync settings below are selected.<br />Password Tab:   <br /><ul><li> Allow Simple Password</li></ul>Device Tab:     <br /><ul><li> Allow Removable Storage
  45. 45. Allow camera
  46. 46. Allow Wifi
  47. 47. Allow Internet sharing from device
  48. 48. Allow remote desktop from device
  49. 49. Allow desktop synchronization
  50. 50. Allow Bluetooth</li></ul>Advanced Tab in Exchange 2007:<br /><ul><li> Allow Browser
  51. 51. Allow consumer mail</li></ul>Device Application Tab in Exchange 2010:<br /><ul><li> Allow Browser
  52. 52. Allow consumer mail</li></ul>See FAQ 68930 for details<br />
  53. 53. XPRT and Photon 4G devices: MOTO Advantages<br /><ul><li>Remote Wipe via Exchange 2007 console
  54. 54. Encryption
  55. 55. Proxy Settings
  56. 56. Advanced VPN</li></li></ul><li>Exchange 2007 Console Remote Wipe<br />
  57. 57. Exchange 07 Outlook Web Access(OWA) Remote Wipe<br />
  58. 58. XPRT Local Wipe/Factory Reset Screen Shots<br />
  59. 59. Data encryption scenarios<br />Data encryption supports two modes:<br />Manual Mode<br />The user may encrypt files on the phone and/or memory card via two settings inside of “Location & security settings”.<br />EAS Policy<br />An Exchange administrator can require the user to encrypt files on the phone and/or memory card.<br />Phone files are batch encrypted. Memory card files are encrypted on the fly. Only files that are saved to the memory card after the setting was enabled are encrypted. <br />
  60. 60. Manual encryption (Phone files)<br />Phone<br />reboots<br />and encrypts phone files<br />Next time user visits the settings area, “Encrypt device data” is turned “on”.<br />
  61. 61. Manual encryption (Memory card files)<br />
  62. 62. Encryption via EAS policy<br />
  63. 63. Encryption via EAS policy<br />Phone<br />reboots<br />and encrypts phone files<br />Next time user visits the settings area, the policy-driven encryption settings are disabled.<br />
  64. 64. Postponing encryption via EAS policy<br />User can postpone the policy in order to be able to schedule the encryption process to a time when it is more convenient. In the meantime access to the Exchange account that caused the encryption policy request will be suspended.<br />Note: the option “indefinitely” no longer exists.<br />
  65. 65. XPRT Wi-Fi Proxy Settings<br />On the XPRT device under Wireless Networks:<br />Select and Hold on Wireless Network <br />
  66. 66. Advanced IPSec VPN<br />VPN client is based on QuickSec client from industry leading security company Authentec (former Safenet)<br />Multi-headed IPsec VPN client, i.e. not tied to one particular brand of gateways<br />Supports all main VPN-related RFCs, so is able to connect to many different IPsec compliant gateways:<br />QuickSec based products (QuickSec Server, Clavister, Stonesoft, ALU etc.)<br />Cisco ASA and Cisco VPN Concentrator<br />Juniper<br />Checkpoint<br />Racoon<br />SonicWALL<br />Netgear<br />StrongSwan<br />Windows Server<br />Split Tunneling support<br />Allows to optimize network traffic and avoid using proxy to enable Internet access when VPN is up<br />Both 3G and Wi-Fi support<br />
  67. 67. Advanced IPSec VPN<br />Manually initiated and terminated VPN connections<br />Connections that can be automatically enabled when the client is loaded<br />Full IKEv1 and IKEv2 support<br />NAT-T<br />Mode Config<br />XAuth<br />Wi-Fi and 3G connections<br />Pre-shared secret and certificate based authentications<br />L2TP support<br />Multi-subnet support<br />Configuration file load and save<br />Template based configuration<br />
  68. 68. Advanced IPSec VPN<br />
  69. 69. Advanced IPSec VPN<br />
  70. 70. Advanced IPSec VPN<br />Name: <br />Template: one of the ten preloaded templates or customized template<br />VPN Server<br />Pre Shared Key Type<br />
  71. 71. Advanced IPSec VPN<br />Certificate v1 (AES)<br />Certificate v1 (AES, aggressive)<br />Certificate v1 (AES, xauth)<br />Certificate v2 (AES)<br />L2TP Certificate v1 (AES)<br />L2TP PSK v1 (AES)<br /><ul><li>PSK v1 (AES)
  72. 72. PSK v1 (AES, xauth)
  73. 73. PSK v1 (AES, xauth, aggressive)
  74. 74. PSK v2 (AES)</li></li></ul><li>Advanced IPSec VPN<br />Pre Shared Key<br />Identity Type<br />Identity<br />
  75. 75. Advanced IPSec VPN<br />Username<br />Password<br />Internal Subnet IP<br />
  76. 76. Advanced IPSec VPN<br />
  77. 77. Advanced IPSec VPN<br />
  78. 78. Advanced IPSec VPN<br />
  79. 79. Advanced IPSec VPN<br />Other useful resources: FAQ on Motorola Portal: <br />How do I setup VPN on my phone with a Cisco gateway?https://motorola-enterprise.custhelp.com/app/answers/detail/a_id/59152/kw/vpn<br />How do I setup VPN on my phone with a Juniper gateway?https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/69189/kw/vpn/p/30%2C6720%2C8042<br />Authentec VPN Client Guidehttps://motorola-enterprise.custhelp.com/ci/fattach/get/252657/1291299291/redirect/1<br />
  80. 80. Q & A – Thank you!<br /><ul><li>Motorola Mobility Enterprise Support Team
  81. 81. Today’s Presenters:
  82. 82. Michael Schneck (Exchange)
  83. 83. Bin Liu (Advanced VPN)
  84. 84. Live Support
  85. 85. 8AM- 8PM EST M-F USA
  86. 86. 800 617 2403
  87. 87. Opt #4 for Enterprise Technical Support
  88. 88. Email Support
  89. 89. 24 X 7 Online Support via Portal
  90. 90. Common Issues/Recommendations
  91. 91. FAQ’s
  92. 92. Whitepapers
  93. 93. Set-Up Instructions
  94. 94. Links to Business-Ready Motorola Forums
  95. 95. Trouble ticket submissions for call back
  96. 96. http://motorola-enterprise.custhelp.com/
  97. 97. https://motorola-enterprise.custhelp.com/app
  98. 98. https://supportforums.motorola.com/community/google-android/android_for_business</li>

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