STR8 TALK: How to listen to your customers online using social media

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STR8 TALK: How to Listen to your Customers Online using social media - http://www.blackweb20.com/2009/07/15/event-reminder-str8-talk-featuring-wayne-sutton-free-webinar-tonight-at-7pm/

STR8 TALK: How to Listen to your Customers Online using social media - http://www.blackweb20.com/2009/07/15/event-reminder-str8-talk-featuring-wayne-sutton-free-webinar-tonight-at-7pm/

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  • 1. #str8tlk
  • 2. STR8 Talk: How to Listen to your customers online Who is Wayne Sutton? Wayne Sutton, entrepreneur, strategist, and producer SocialWayne.com #str8tlk
  • 3. STR8 Talk: How to Listen to your customers online Angela Benton, Founder/Publisher Black Web 2.0 #str8tlk
  • 4. STR8 Talk: How to Listen to your customers online Topics: • What is Social Media listening? • Why you should listen to your customers using social media • The difference between listening and engaging using social media • Win & Fail examples of listening using social media • How to find where your customers are having conversations • Social Media Listening / Monitoring Tools • Creating a social media policy for your business. #str8tlk
  • 5. STR8 Talk: How to Listen to your customers online What is social media listening? Social media graphic via http://www.flickr.com/photos/somethinnew/384489940/ #str8tlk
  • 6. STR8 Talk: How to Listen to your customers online Are you listening to your customers? #str8tlk
  • 7. STR8 Talk: How to Listen to your customers online Listening vs. Engaging #str8tlk
  • 8. STR8 Talk: How to Listen to your customers online Win & Fail company examples: #str8tlk
  • 9. STR8 Talk: How to Listen to your customers online How to find where your customers are having conversations flickr graphic via: http://www.flickr.com/photos/garyhayes/2973684461/ #str8tlk
  • 10. STR8 Talk: How to Listen to your customers online Social Media Listening / Monitoring Tools Free Google Alerts TweetBeep FriendFeed BoardTracker Blogpulse Trendrr Socialmention Paid Filtrbox Trackur Radian6 #str8tlk
  • 11. STR8 Talk: How to Listen to your customers online Creating a social media policy for your business. #str8tlk
  • 12. STR8 Talk: How to Listen to your customers online My 5Ps. 1.Persistent 2.Productive 3.Pensive 4.Profitable 5.Passion #str8tlk
  • 13. Q&A
  • 14. info@socialwayne.com @WayneSutton 919-809-7328
  • 15. #str8tlk