Fast & Lightweight Usability Testing Experiment (FLUTE)

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SAP d-code Waterloo March 4, 2014
UX & Usability Workshop

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Fast & Lightweight Usability Testing Experiment (FLUTE)

  1. 1. Simple Usability Testing Wayne Pau/Emerging Technologies (CD&SP)
  2. 2. Usability&&Testing Anyone can do it. && Everyone should be doing it. © 2014 SAP AG or an SAP affiliate company. All rights reserved. 2
  3. 3. AppStore && Google Play “Ratings” 4.5 1x 7x
  4. 4. What I don‟t know… Donald A. Norman Bill Buxton VS Everybody is a Designer! “We are all designers – because we must be… We manipulate the environment to better to serve our needs.” – Norman (2004) Not everybody is Designer! “We are NOT all designers…a designer’s approach to creative problem solving is very different from how computer scientist, for example solve puzzles.” - Bill Buxton(2007)
  5. 5. Multivariate Testing (MVT) Fitt‟s Law 10,000 Hours Gaze Plot Skeuomorphism Index of Difficulty Heuristic Evaluation
  6. 6. What I do know… • I can’t give you: • • • • • 10,000 hrs of UX training (on top of your dev-tasks in 20 mins pres.) UX Training & Experience that helps „Predict‟ User Intents, Reactions & Interactions Discern who can or can‟t do „Design‟ Know if your specific „Design‟ will be „Effective‟ What I can give you: • • • „Method‟ to do „cheap & effective‟ Usability Testing „Observe‟ User Intents, Reactions & Interactions *Much Easier to Do* Provide an „Opportunities‟ for team to act on „User Feedback‟
  7. 7. // How to make Great Aps if(User+Testing==TRUE) { Project =Great.Success(); }
  8. 8. Simple, Cheap, Effective Usability&&Testing © 2014 SAP AG or an SAP affiliate company. All rights reserved. 10
  9. 9. Camera Monitor Couch © 2014 SAP AG or an SAP affiliate company. All rights reserved. 11
  10. 10. 1. User (Bribe: 5x$5 Timmy‟s gift card) 2. Video Camera (FREE aka “Borrow”) 3. Room + Sofa (FREE aka “Borrow” again) 4. Snacks ($20 – also @ Timmy‟s) Total $45/mth (effect == “priceless”)
  11. 11. Demo YouTube Link Real-Life SMD Usability Footage
  12. 12. Result (ie. small change)
  13. 13. // Test Every Sprint! Usability Usability Usability Test start Usability Test Test… Test ship *Always* something to Test…
  14. 14. “The Perfect is the enemy of Good” - Voltaire © 2014 SAP AG or an SAP affiliate company. All rights reserved. 16
  15. 15. User Tested App Non- User Tested App
  16. 16. // How it ‘really’ happens You.CARE(end.USER);
  17. 17. Thank you Contact information: Wayne Pau [wayne.pau@sap.com] Development Architect Emerging Technologies (CD&SP) (http://waynepau.blogspot.ca/) © 2014 SAP AG or an SAP affiliate company. All rights reserved.

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