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Water Words That Work Make a Splash With Your Communications Eric Eckl 7/17/2008

12,000 Participants!

What’s the X Factor? “ Recently bought environmentally friendly products.”

What’s the X Factor? “ Reminded others to be environmentally conscious”

What’s the X Factor? “ Voted for the candidate with the best environmental record”

What’s the X Factor? “ Recently donated to organizations that support environmental causes”

Confidence in themselves

What’s the X Factor? Group A: “ High Danger, High Efficacy” Group B: “ High Danger, Low Efficacy”

Before Lunch Introductions Communications Misfires Americans care a lot about clean water Challenge #1: Confusion Challenge #2: Diffusion The Water Words That Work Method Q&A

Introductions

Communications Misfires

Americans care a lot about clean water

Challenge #1: Confusion

Challenge #2: Diffusion

The Water Words That Work Method

Q&A

After Lunch Exercises Q&A

Exercises

Q&A

It is hard for experts to successfully communicate to non-experts

Water is a high priority for Americans Gallup Poll, 2008

Water is a high priority for Virginians

Water is a high priority for Kentuckians

Water Still Tops Global Warming!

Challenge #1: Confusion

“ Biodiversity”

TMDL Impervious surface Hydrograph Nonpoint source pollution And so forth… And so on…

“ Watershed” Photo: Flickr, Fernando Dall D’aqua

“ Watershed” by Education 3 out of 4 U.S. adults do not have college educations

“ Watershed” by Race Minorities will be 50% of the population by 2050

“ Watershed” by Gender

Who They Trust

Where they get their information

Challenge #1: Confusion

Challenge #2: Diffusion

Old School!

Goodbye: Mass Media Hello:“Nonpoint Source Information”

Media Choices are Exploding

Source: Advertising Age, February, 2008

Two Trendwatchers

Recent Trends in News Consumption Pew Research Center: Trends 2005

“ Watched TV news yesterday”

“ Read newspaper yesterday”

“ Listened to radio news yesterday”

“ Read a news magazine yesterday”

At the same news consumption falls… Roper Starch: Americans' Low "Energy IQ:" A Risk to Our Energy Future, 2002

“ Water pollution laws do not go far enough”

“ Environmental laws do not go far enough”

“ Endangered species laws do not go far enough”

“ Wetlands laws do not go far enough”

Challenge #2: Diffusion

The Old Paradigm Problem Solution

If you YouTube script says: “ If VDOT doesn’t stop sprawl, all that new impervious surface will cause so much non-point source pollution that it will jeopardize our biodiversity.”

“ If VDOT doesn’t stop sprawl, all that new impervious surface will cause so much non-point source pollution that it will jeopardize our biodiversity.”

They’ll hear: “ If VDOT doesn’t stop sprawl , all that new impervious surface will cause so much non-point source pollution that it will jeopardize our biodiversity .”

“ If VDOT doesn’t stop sprawl , all that new impervious surface will cause so much non-point source pollution that it will jeopardize our biodiversity .”

The New Paradigm Problem Solution

The Water Words That Work Method

The Water Words Method Remove your shop talk Build confidence with show and tell Insert the words that work

Remove your shop talk

Build confidence with show and tell

Insert the words that work

Step One: Identify Your Shop Talk

A: Polluted Runoff B: Stormwater

A: Open Space B: Natural Area

A: Recreation B: Family activities

A: Watershed management B: Land and water conservation

A: Family vacations B: Tourism

A: Runaway Development B: Sprawl

A: Riparian B: Riverbank

A: Clean water B: Water Quality

A: Endangered species B: Wildlife

? A: Environmentalist B: Conservationist

Step Two: Build Their Confidence with Show and Tell

Primatologists’ Wisdom “ Monkey See, Monkey Do”

Monkey See, Monkey Do

Monkey See, Monkey Do “ Together, we can save a life”

Monkey See, Monkey Do

Monkey See, Monkey Do

Monkey See?

Monkey See?

Monkey See?

Step Three: Insert the Water Words that Work

Give People Confidence Give them confidence that they understand you! Give them confidence that their actions matter!

Give them confidence that they understand you!

Give them confidence that their actions matter!

When describing issues Nature protection Pollution control Enough clean water Wildlife conservation

Nature protection

Pollution control

Enough clean water

Wildlife conservation

Benefits and Consequences Future Generations Healthy Family & Children Safe Trends

Future Generations

Healthy

Family & Children

Safe

Trends

Don’t Just Agree With Me, Do Something! You Can Make a Difference It affects you What you can do Working together Save Money

You Can Make a Difference

It affects you

What you can do

Working together

Save Money

Take My Side, Not Theirs

Takeaways Public attitudes are supportive and changing very slowly But how we learn about the world around us is changing very quickly Broad social trends are putting enormous pressure on us to communicate in a clear and compelling manner.

Public attitudes are supportive and changing very slowly

But how we learn about the world around us is changing very quickly

Broad social trends are putting enormous pressure on us to communicate in a clear and compelling manner.

Takeaways The Water Words That Work method is a three step process for translating scientific and legal documentation into action language for everyday citizens.

The Water Words That Work method is a three step process for translating scientific and legal documentation into action language for everyday citizens.

http://waterwordsthatwork.com