Tata Consultancy Services is a provider of information
technology (IT)services. The company provides a wide
range of services including business consulting,
information technology, business process outsourcing
(BPO), infrastructure, and engineering.
The company operates in Americas, Europe, Middle East,
and Asia Pacific. The company is headquartered in
Its Group consolidated revenue: Rs 48893 crores (march
2012) and Group profit after tax : Rs.10414 crores (march
Tata Consultancy Services was established in the year
1968.Its early contracts included providing punched
card services to sister company TISCO (now Tata
Steel), working on an Inter-Branch Reconciliation
System for the Central Bank of India, and providing
bureau services to Unit Trust of India.
In 1979, TCS delivered an electronic depository and
trading system called SECOM for the Swiss company
In 1981, TCS established India's first dedicated
software research and development center, the Tata
Research Development and Design Center (TRDDC)
In 1985 TCS established India's first client-dedicated
offshore development center, set up for client Tandem.
In the early 1990s the Indian IT outsourcing industry
grew rapidly due to the Y2K bug and the launch of a
unified European currency, Euro.
On 25 August 2004 TCS became a public listed
In 2005 TCS became the first India-based IT services
company to enter into the bioinformatics market.
In 2006 TCS designed an ERP system for the Indian
Railway Catering and Tourism Corporation.
In 2008 TCS undertook an internal restructuring
exercise which aimed to increase the company's agility.
TCS entered the small and medium enterprises market
for the first time in 2011, with cloud-based offerings.
On the last trading day of 2011, TCS overtook RIL to
achieve the highest market capitalisation of any Indiabased company.
In the 2011/12 fiscal year TCS achieved annual revenues
of over U$10 billion for the first time.
Tata Consultancy Services campus at Lucknow, Uttar
Tata Consultancy Services campus at Madhapur,
Hyderabad, Andhra Pradesh.
Tata Consultancy Services campus at Vadapalani,
Chennai, Tamil Nadu.
Tata Consultancy Services IN PUNE
Tata Consultancy Services in kolkata
Africa: TCS has regional offices in South Africa and Morocco
Asia (ex. India): TCS has regional offices in Bahrain, Beijing, Hong
Kong, Hangzhou, Shanghai, Indonesia, Israel, Japan, Malaysia, Philippines,
Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, UAE (Dubai)
Australia: TCS has a regional office in Australia.
Europe: TCS has regional offices in Belgium, Denmark, Finland, France,
Germany, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway,
Portugal, Spain, Sweden, Switzerland and the United Kingdom.
North America: TCS has regional offices in Canada, Mexico and the United
South America: TCS has regional offices in Argentina, Brazil, Chile, Colombia,
Ecuador, Peru and Uruguay
To create value by leveraging our co-innovation
network in a manner that has an impact on the
To be among the top 3 companies worldwide by 2013;
Culture of accountability, delivering certainty to
Their values – integrity, leading change, excellence,
respect for the individual, and
environment of learning and sharing.
Non-Executive Board Members
Cyrus Mistry, Chairman
S Ramadorai, Vice Chairman
Prof. Clayton M Christensen, Director
Aman Mehta, Director
Dr. Ron Sommer, Director
Venkatraman Thyagarajan, Director
Dr. Vijay Kelkar, Director
Ishaat Hussain, Director
Phiroz A Vandrevala, Director
OP Bhatt, Director
Executive Board Member
N Chandrasekaran, Chief Executive Officer and Managing Director
TCS BaNCS : enables transformation in financial services
through a superior and holistic suite of solutions for banks,
capital market firms, insurance companies and diversified
TCS MasterCraft, a comprehensive suite of products,
provides extensive self-help and SLA-based support that
enable the optimization of all services encompassing
development, deployment, maintenance, support and
TCS’ technology products helps in
operational efficiency and optimize time, cost and energy
SOME IMPORTANT CLIENTS ARE:
SINGAPORE AIRLINES (ALLIANCE PARTNER)
National securities depository limited
Telecom : cloud-based Business Support System (BSS)
platform for communication service providers.
Retail : TCS Nolyne™ is a service oriented architecture
(SOA) enabled, platform and hardware-independent
point of sale (POS) system.
Hi-tech : : TCS has pioneered the development of an
all encompassing integrated application for the legal
industry called Legal Management System (LMS).
TCS supports local communities and society at large through (i) IT for
community welfare, (ii) TCS-Maitree- volunteer corps consisting of
TCS employees and their families and (iii) the funding of philanthropic
The key focus areas for TCS CSR work are: Health, Education and
Environment. The programs they launch and the communities they
work with are decided based on the needs of those communities
In addition to benefiting the targeted community, their CSR activities
have the added benefit of giving volunteer corps meaningful projects
into which they can channelize their altruism.
Other CSR activities as TCS funded the restoration of some 274 old and
rare books totaling over 100,000 pages in the University Library in
TCS encouraged women’s empowerment, the program has now
expanded to children’s education and development of local
A senior executive at the Vice President level is designated
as Ethics Counselor.
Policies are reviewed from time to time and changes if any
are communicated appropriately across the Company.
At the Board level, the Ethics and Compliance Committee
oversees TCS’ compliance to the Codes of Conduct to be
followed by the Directors, Officers and other employees.
Monthly Reports are sent to the Committee on matters
relating to the Insider Trading Code and the Code of
Building and maintaining deep customer relationship
is the key to the Company’s mission to be a trusted
business partner to global enterprises.
By building business units around groups of key
clients in each industry vertical and giving end-to-end
sales and delivery responsibility to the business head,
TCS has ensured high levels of accountability, superior
customer service and intimacy.
The Company’s continued investments in building full
services capability has resulted in a comprehensive
,integrated portfolio of services.
The strategy is finding strong resonance with clients
looking to work with fewer vendors, who can offer
transformative capabilities, global delivery footprint
and time-to-market advantages in addition to
The Global Network Delivery Model (GNDM™) of TCS
is an industry benchmark that allows the Company to
seamlessly and uniformly deliver services to global
customers from multiple global locations in India,
China, Europe, North America and Latin America.
The Company primarily focuses on organic growth.
However, the Company is also open to selective
strategic acquisitions in order to penetrate select
markets, strengthen verticals as well as enhance
The strategic acquisitions over the years have been
successfully integrated and have provided value
In order to strengthen future sustainability of the
business model, the Company has been pursuing nonlinear growth opportunities, which would bring in
revenue growth without commensurate growth in
Non-linearity in the current IT and IT enabled services
businesses come from productivity-enhancing tools,
frameworks, solution accelerators and managed
Market penetration strategy : Its current markets are
USA and Europe. As most large clients in US and
Europe are cutting costs, TCS needs to be more
aggressive on cost and quality front.
Market development strategy :Since these are fast
developing IT market, TCS needs a paradigm shift in
focus from US and EU markets to these markets to
India, Middle-east and Australia.
Product development strategy : It should concentrate
on building expertise in domains like USA and Europe
by strategic acquisitions.
Diversification Strategy : TCS restructured its global
operations to adopt an integrated, customer-centric
approach, which is expected to be helpful in
eliminating the risk factors arising from the U.S.
The focus has been to create an environment where
performance is rewarded, individuals are respected and
associates get opportunities to realize their potential.
Key achievements during the year were
recruitment of 70,400 employees across the world.
on-boarding of 32,263 fresh hires from various
achieving the best-in-class retention rate.
maintaining uniformly high utilization rate throughout the
TCS caters to the employees aspirations, motivating employees to
realize their potential and providing them with a predictable roadmap
and necessary tools for personal growth to retain employees.
Personal Development Planning forms a central part of the annual
appraisal and goal-setting process.
Even focuses on soft skills development including team building,
innovative and creative thinking, cross cultural adaptation etc.
keeps employees engaged and motivated by providing
opportunities for continuously upgrading competencies by rotation
across roles, technologies, customer and industries and geographies.
TCS has several schemes for recognizing and rewarding.
The Company continued to invest in updating and
upgrading employee skills through channels such as
learning, external certifications, on-the-job-training
and sponsorship for higher education.
A total of 9,972 person years of effort was invested in
fiscal 2012 on various learning and development
TCS is committed to provide its employees a safe and
comfortable work environment, going beyond accidents,
injuries and occupational health hazards, to general the
physical and mental health and well- being of associates
and their families.
TCS have implemented an Occupational Health and Safety
Management System (OHSMS) and have
recommended for enterprise wide certification.
TCS have a Hazard Identification and Risk Assessment
process (HIRA) to identify and analyze the levels of risk
associated with the various activities at each the facility.
The Company has put in place an Enterprise-wide Risk
Management (ERM) programme based on the Committee
of Sponsoring Organisations of the Treadway
The risk categories covered under the ERM programme
includes strategic, operational and financial as well as
This includes risk assessment and mitigation at the
company level, business / functional
relationship level and project level.
Acquisition of Citi Group
TCS has acquired Citi Global Services on 8 Oct 2008.
Value of the deal was $505 million.
Citi has also signed an $2.5 billion deal through which
TCS will provide process outsourcing services to Citi
and its affiliates over nine-and-a-half years. This will
be provided through CGSL, the release said.
TCS has acquired Pearl Group in Oct 2005. Value of the
deal was $94.7 million.
Pearl Group is one of the largest insurance provider in
With this contract, TCS will now manage some eight
million policies in UK using the same platform, increasing
the company’s share of revenues earned without having to
hire additional staff.
Comicrom was acquired in Nov 2005. It is a Banking
BPO in Chile.
TCS Management was acquired in Nov 2006. The
company provides IT Services in Australia. Value of $13
Phoenix Global Solutions was acquired in May 2004.
The deal was of $ 13 million.
Increased focus on enterprise
Exchange rate fluctuations
Positive outlook for cloud
Poised to benefit from
growing healthcare IT
MAR '08 MAR '09 MAR '10 MAR '11 MAR '12
MAR '05 MAR '06 MAR '07 MAR '08 MAR '09 MAR '10 MAR '11 MAR '12
A measure of a company's financial leverage calculated
by dividing its total liabilities by stockholders' equity.
It indicates what proportion of equity and debt the
company is using to finance its assets.
From the graph we can see that the company has
maintained the debt equity ratio at 0.01 for the last few
years. It shows that the company is financially stable.
MAR '05 MAR '06 MAR '07 MAR '08 MAR '09 MAR'10 MAR '11 MAR '12
29.91 29.71 28.79 27.11 26.87 28.93 29.96
margin is a measurement of what
proportion of a company's revenue is left over after
paying for variable costs of production such as
wages, raw materials, etc.
A healthy operating margin is required for a company
to be able to pay for its fixed costs, such as interest on
MAR '05 MAR '06 MAR '07 MAR '08 MAR '09 MAR '10 MAR '11 MAR '12
30.12 30.07 20.17 24.64 25.01 26.89 28.12 27.52
A financial metric used to assess a firm's financial health by
revealing the proportion of money left over from revenues
after accounting for the cost of goods sold. Gross profit
margin serves as the source for paying additional expenses
and future savings.
The gross profit margin increased in the year 2010 and 2011
but slowed down in the year 2012 as their was slowdown in
the economy.This is healthy for the company as without an
adequate gross margin, a company will be unable to pay its
operating and other expenses and build for the future.
MAR '06 MAR '07 MAR '08 MAR '09 MAR '10 MAR '11 MAR '12
A ratio that indicates the efficiency and profitability of
a company's capital investments.
It is increasing from 2010 onwards which shows that
the company is efficiently investing their capital.
A higher profit margin indicates a more profitable
company that has better control over its costs
compared to its competitors.
On analysing this ratio also shows an increasing trend
which indicates that this is a profitable company.
This ratio is used in finance as a measure of a
company’s profitability. It reveals how much profit a
company generates with the money that the equity
shareholders have invested.
The graph shows that the company ‘s net worth is in an
increasing trend which shows that the company has
efficiently utilised its shareholders investments.
Company’s earnings before interest, taxes, depreciation, and
amortisation (EBITDA) excluding other income aggregated ` 14,435.31
crores in fiscal 2012 (` 11,178.36 crores in fiscal 2011) – a growth of 29.14%.
The profit before tax (PBT) aggregated ` 13,923.31 crores in fiscal 2012 (`
11,020.62 crores in fiscal 2011)– a growth of 26.34%.
Net profit after tax (PAT) for fiscal 2012 aggregated 10,413.49 crores (`
9,068.04 crores in fiscal 2011) – a growth of 14.84%. TCS is the first Indian
IT company, which has crossed ` 10,000 crores of PAT in a year.
Gross dividend paid/ proposed for the fiscal 2012 in respect of equity shares
aggregated 5,686.81 crores (` 3,189.14 crores in fiscal 2011).
The Company’s consolidated earnings per share (EPS) were ` 53.07 in fi
scal 2012 (` 46.27 in fiscal 2011).
TCS plans to buy Rs 300 crore land in Bangalore for training
Tata Consultancy Services (TCS) is expanding Intelnet Global
Services, its business process outsourcing (BPO) joint venture
with Housing Development Finance Corporation (HDFC), to
accommodate 3,000 people by the end of the current financial
year. Intelnet employs 400 people at present.
In addition, TCS is also exploring the possibility of setting up a
separate BPO outfit to service its existing overseas clients.
In order to garner a better share of the world's IT and ITeS
market, Tata Consultancy Services (TCS) is planning to set new
centers in China and Israel.
TCS becomes first company to cross 3 lakh-crore market cap
The country's biggest software exporter Tata Consultancy
Services has widened its lead over Sensex peers RIL, the market
leader for many years, and Infosys after it became the first company
to cross the 3 lakh-crore market cap in almost two years on March 5
TCS market cap stood at 3.07 lakh crore. That was 29,000 crore
more than the value of Reliance Industries' shares, and 1.38 lakh
crore more than that of rival Infosys'. Moreover, the current value
of TCS shares exceeds the combined m-cap of the 27 listed
companies belonging to the Tata Group by 94,000 crore.