Organizational Behavior (565)


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Define the importance of organizational behavior. How can we relate total quality management (TQM) with organizational behavior

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Organizational Behavior (565)

  1. 1. Department of Business Administration. Assignment no.1 Organizational Behavior (565) Submitted To Most Respectable, Prof.Qasim Raza Submitted By Engr.Waseem Saeed Roll AD-512530 Semester 3’ rd ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD, PAKISTAN. Spring 2010
  2. 2. Question #.1 Define the importance of organizational behavior. How can we relate total quality management (TQM) with organizational behavior? Answer: OrganizationalBehavior: Organization Behavior is a field of study that investigates the impactthat individuals,groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization’s effectiveness. Three determinantsof behaviorin organizations: Individuals, groups and structure. Organization Behavior applies the knowledge gainedaboutindividuals, groups, and the effect of structure on behavior in order to make organizations work more effectively. Organization Behavior is concerned with the study of what people do in an organization and how that behavior affects the performance of the organization. Basic OB Model ORGANIZATION SYSTEMS LEVEL INDIVIDUAL LEVEL GROUP LEVEL
  3. 3. Need of organizational behaviorin an organization: The environmentof business is always changing. With increases in workload and responsibilities, managershave found that their importance in the work environmenthas alsoincreased. In order to help managers and supervisors learn more about the complexity of the new workforce many differentareas of study have been developed. In order to understand the importance of organizationalbehavior, we must first define exactly whatorganizationalbehavior is and whatit covers. Organizational behavior is the study of attitudes and behavior ofindividuals and groups in organizations.Organizationalbehavior tries to examine differenttypes of workers in all types of differentsituations. Organizational behavior aims to help managers and supervisors in many ways. It plays a role in all facets of an organization.Finance, marketing, and production are just departments within an organization. Itstudies the human behavior within the organization and the relationshipbetween human behavior and the organization.
  4. 4. OrganizationalBehaviorImportance Organizations are all around us. We are born in an organization, we live, and work and most probably willdie in an organization. Yetmost of us do not understand how people function, behave and interactbetween each other within these organizations. We also do not understand ifpeople shape an organization or an organization shapes people. In the beginning, people create an organization and shape its mission and culture and later more people join the organization. This new group of people adjust themselves within the existing organizational culture. Sometimes they alsoinfluence organizationalculture by bringing new and unique skills to the organization.
  5. 5. Sometimes they learn from each and at other times, external forces like competition, political and cultural changes compel them to learn new technical, communication or interpersonal skills. All these internal and external factors help an organization and its people to evolve to cope with the ever-changingworld. OB applies the knowledge gained aboutindividuals, groups and the effect of structure on behavior in order to make organizations work more effectively. It is concerned with the study of what people do in an organization and how that behavior affects the performance of the organization.itis alsoimportantbecause it focus on the following areas.  OB is a way of thinking.  Ob is multidisciplinary.  There is a distinctly humanisticorientation with OB.  The field of OB is performed oriented.  The external environmentis seen as having significantimpacton OB. Organizingis the process of arrangingand allocating work, authority, and resources among organizations members so they can achieve the organizations goals. The managers must match an organizations structure to its goals and resources, a process called organizational design.Organisation is the place where managerspractice the artof management. An organization is a structured social system consisting of groups and individuals working together to meet some agreed upon objectives.
  6. 6. In other words an organization consistof people who, alone and together in work group, strive to attain common goals. Behavior is a way of action. . TotalQuality Management(TQM): Is an ongoing and constant effort by all of an organization function to find new ways to improve the quality of the organization goods and services? TQM is a managementphilosophy thatfocuses on customer relationships and tries to build an environmentof trust and openness. All the TQM initiatives and techniques necessitate high levels of communication, adaptation, coordination and sequencing, which is
  7. 7. possible only in extremely effective teams. The concept of TQM therefore requires managers to encourage employees to share ideas by forming teams. AdvantagesTQM in organization: 1. Team work 2. Flexibility 3. Quality DisadvantageTQM in organization: 1. Takes long time 2. Things get worse before they get better 3. Require good labor relationship Effectivenessof TQM in organization: It has been observed in most cases that TQM through team effort results in better and quicker solutions to problems, thereby ensuring improvements in processes and operations. This, in turn, enhances the quality and productivity of organizations.We have to take care following points A. The size of the teams should be small in order to promote effectiveness and efficiency. B. The teams should have properly trained members whopossess the required skills for the job or task.
  8. 8. C. The teams should be given enough time to work on problems to be addressed. D. The teams should be authorized to study the problem in depth and implementremedial action to resolve them. E. Each team should have a "champion" whose main task is to help the team overcome various problems as they crop up. Relationship TQM with Organizationalbehavior TQM and OB are more related because both have need of employee commitment, involvementand teamwork .TQM involves a whole new philosophy of managingbehaviorin organizations and includes elements like givingworkers the responsibilityfor finding ways to do their jobs more efficiently and ways to improve quality “Companies can no longer do business with blinders on. Issues such as employee stress and the rising cost of health care, ethical awareness of doing business globally, global warming, and the environmentaffect each and every one of us. If companies continue to ignore each of these issues, there won’t be world left to business nor customers left to do business with. Only through global corporate cooperation can a difference be made.” At its core the basicfoundation of Total Quality Management is that “the organizations culture is defined by the “continuous improvementof organizationalprocesses, techniques, and training.”This requires adherence to the four principals of total quality management which are:
  9. 9. 1. Getting it rightthe first time. 2. Listen to and learn from customers and employees. 3. Make continuous improvementan everyday matter. 4. Build teamwork, trust, and mutual respect. The most importantpartof Total Quality Management (TQM) is pursuing continuous improvementin all aspects of organization, whereas a Organization behavior (OB)denotes learningprinciples that eventually lead to organization learning and growth. Because these principles seek similargoals.