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  • 1. MANAGING THEMULTIGENERATIONAL LIBRARY: WORKFLOWS, MULTIGENS & TECH CHANGE Colleen S. Harris Head of Access Services University of Tennessee at Chattanooga colleen-harris@utc.edu http://guardienne.blogspot.com
  • 2. THE VETERANS: DOB 1900-1943 Moving on up…or not The “Job Well Done” generation Traditional “family values” and “work ethic” generation Hourly work to earn wage, not reward based on outcomes Photo by Alan Light: http://www.flickr.com/photos/alan-light/211193458/
  • 3. BABY BOOMERS: DOB 1943-1960 Raised during positive, optimistic time of economic expansion Altered traditional family roles Accumulated debt Original “workaholics” Largest part of workforce http://alumni.indiana.edu/magazine/issues/200701/abbieroad.shtml
  • 4. GEN X: DOB 1960-1980 Sociopolitically aware Economic free agents Outcome oriented Fast feedback Work/Life balance http://sevensassysisters.com/wp-content/uploads/2010/07/Judd-Nelson-225x300.jpg
  • 5. GEN Y: DOB 1980-1994 Multitaskers Work in teams Tech facile Enthusiasm Internal gratification> reward High need for praise Opportunity job- hoppers Outnumber Gen X 80 million to 44 million http://youngwomenmisbehavin.com/2009/12/07/misbehavin-notification-gen-y-gets-some-needed-attention/
  • 6. MILLENIALS/GEN-M: DOB POST-1994 Tech facility Adaptable Creative Inability to concentrate on one thing at length/ born multitaskers
  • 7. STRESSORShttp://gawker.com/#!5646092/sad-keanu-eats-a-cupcake http://www.weirdpicturearchive.com/pics/rk-possum.php
  • 8. 3 WORKFLOW FACTORS TECHNOLOGY SKILL SETS INFRASTRUCTURE
  • 9. ELECTRONIC COURSE RESERVES Infrastructure & Skill-set Issues  Infrastructure  Job descriptions  Management assumptions  Workplace culture  Skill Setshttp://www.cyberdesignz.com/blog/wp-content/uploads/2009/12/website-design-factors.jpg
  • 10. Webscale Management System(WMS) Technology
  • 11. PENDING ILL UNIT REVAMP: Trifecta • Technology • Infrastructure • Skill Setshttp://www.imageware.de/en/solutions/book-scanner/bookeye-4-kiosk/
  • 12. TAKEAWAYS FOR WORKFLOW REDESIGN  TECHNOLOGY  SKILL SETS  INFRASTRUCTURE PERSONALITY/GENERATIONAL FACTORS
  • 13. Colleen S. Harris Head of Access ServicesUniversity of Tennessee at Chattanooga colleen-harris@utc.edu warmaiden on most social networks