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Giving Feedbacks (Management)
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Giving Feedbacks (Management)

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This presentation is about giving feedbacks, basic types of feedback, sandwich method of feedback and a 5 step process towards feedback.

This presentation is about giving feedbacks, basic types of feedback, sandwich method of feedback and a 5 step process towards feedback.

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Transcript

  • 1. Feedback Primer
  • 2. Agenda
    • Types of Feedback
    • Feedback: 5 step approach
    • The Sandwich Method
    • Errors of Judgment
    • Perception & Reaction
  • 3. What is Feedback ?
  • 4. Feedback is... “ The process in which part of the output of a system is returned to its input in order to regulate its further output ” Input Output System
  • 5. Types of Feedback
  • 6. Types of Feedback Evaluative
  • 7. Types of Feedback Interpretive
  • 8. Types of Feedback Supportive
  • 9. Types of Feedback Probing
  • 10. Types of Feedback Understanding
  • 11. 5 Step Approach to Feedbacks
  • 12. Feedback: 5 step approach Timing
  • 13. Feedback: 5 step approach Objective Language
  • 14. Feedback: 5 step approach State the Impact
  • 15. Feedback: 5 step approach Suggest or Request
  • 16. Feedback: 5 step approach Review Understanding
  • 17. The Sandwich Method
  • 18. The Sandwich Approach to "sandwich" the coaching inside other, positive statements
  • 19. The Sandwich Process Prepare
  • 20. The Sandwich Process Compliment - Identify the positive
  • 21. The Sandwich Process Coach - Present the facts
  • 22. The Sandwich Process Encourage - Give a bright outlook
  • 23. Judgment Judgment (or Judgement ) is the evaluation of evidence in the making of a decision.
  • 24. Judgment Errors Judgment (or Judgement ) is the evaluation of evidence in the making of a decision.
  • 25. Seeing and Perceiving
  • 26. Seeing and Perceiving Perceiving is the process of attaining awareness or understanding of sensory information
  • 27. We discussed Defining feedback Types of feedback - Evaluative - Interpretive - Supportive - Probing - Understanding 5 step giving feedback - timing - objective language - state the impact - suggest or request - Review understanding, alternatives The Sandwich Method - Prepare - Compliment - Coach - Encourage Errors of judgment - Double standard - Irrelevant criterion - stereotyping - Hasty conclusions - Unwarranted assumptions - Failure to make a distinction - Oversimplification Caveats to Perception - Mine is better - Selective perception - Gullibility and skepticism - Bias toward the majority or the minority - Pretending to know - Conservatives and liberals - Either/or thinking
  • 28. Giving Feedback Today.. Creates Sustainable Tomorrows!!