Organizational   Behavior, 9/ESchermerhorn, Hunt, and       Osborn                 Prepared by             Michael K. McCu...
Chapter 10 Study Questions What isa the nature of teams and  teamwork? What is team building? How does team building im...
Study Question 1: What is the natureof team and teamwork? A team is a small group of people with  complementary skills, w...
Study Question 1: What is the natureof team and teamwork? Types of teams.  – Teams that recommend things.     • Establish...
Study Question 1: What is the natureof team and teamwork? Teamwork occurs when group members actively work together in su...
Study Question 1: What is the natureof team and teamwork? Characteristics of high performance teams.  – They have strong ...
Study Question 1: What is the natureof team and teamwork? Characteristics of teams with homogeneous  membership.   – Memb...
Study Question 1: What is the natureof team and teamwork? Characteristics of teams with heterogeneous  membership.   – Me...
Study Question 1: What is the natureof team and teamwork? Characteristics of teams with heterogeneous  membership (cont.)...
Study Question 2: What is teambuilding? Work groups and teams must master challenges  as they pass through the various st...
Study Question 2: What is teambuilding?         Organizational Behavior: Chapter 10                                      11
Study Question 2: What is teambuilding? Approaches to team building.  – Formal retreat approach.     • Team building occu...
Study Question 3: How does teambuilding improve performance? New members are concerned about issues of:  – Participation....
Study Question 3: How does teambuilding improve performance? Behavior profiles of coping with individual entry problems. ...
Study Question 3: How does teambuilding improve performance? Task and maintenance leadership.   – Sustained high performa...
Study Question 3: How does teambuilding improve performance?         Organizational Behavior: Chapter 10                  ...
Study Question 3: How does teambuilding improve performance? Groups members should avoid the following  disruptive behavi...
Study Question 3: How does teambuilding improve performance? Roles and role dynamics.  – A role is a set of expectations ...
Study Question 3: How does teambuilding improve performance? Roles and role dynamics (cont.).  – Role conflict — occurs w...
Study Question 3: How does teambuilding improve performance?         Organizational Behavior: Chapter 10                  ...
Study Question 3: How does teambuilding improve performance? Norms represent beliefs about how group  or team members are...
Study Question 3: How does teambuilding improve performance? Key norms that can have positive or  negative implications. ...
Study Question 3: How does teambuilding improve performance? Cohesiveness is the degree to which members are  attached to...
Study Question 3: How does teambuilding improve performance?         Organizational Behavior: Chapter 10                  ...
Study Question 3: How does teambuilding improve performance?         Organizational Behavior: Chapter 10                  ...
Study Question 4: How do teams contribute tothe high-performance workplace? Problem-solving teams.   – Employee involveme...
Study Question 4: How do teams contribute tothe high-performance workplace? Cross-functional teams.  – Consist of members...
Study Question 4: How do teams contribute tothe high-performance workplace? Advantages of virtual teams.  – Cost-effectiv...
Study Question 4: How do teams contribute tothe high-performance workplace? Disadvantages of virtual teams.  – The lack o...
Study Question 4: How do teams contribute tothe high-performance workplace?            Organizational Behavior: Chapter 10...
Study Question 4: How do teams contribute tothe high-performance workplace? Advantages of self-managing teams.  – Product...
Study Question 4: How do teams contribute tothe high-performance workplace? Disadvantages of self-managing teams.   – Str...
COPYRIGHTCopyright 2005 © John Wiley & Sons, Inc. All rights reserved.Reproduction or translation of this work beyond that...
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Ch10

  1. 1. Organizational Behavior, 9/ESchermerhorn, Hunt, and Osborn Prepared by Michael K. McCuddy Valparaiso University John Wiley & Sons, Inc.
  2. 2. Chapter 10 Study Questions What isa the nature of teams and teamwork? What is team building? How does team building improve performance? How do teams contribute to the high- performance workplace? Organizational Behavior: Chapter 10 2
  3. 3. Study Question 1: What is the natureof team and teamwork? A team is a small group of people with complementary skills, who work actively together to achieve a common purpose for which they hold themselves collectively accountable. Teams are one of the major forces behind revolutionary changes in contemporary organizations. Organizational Behavior: Chapter 10 3
  4. 4. Study Question 1: What is the natureof team and teamwork? Types of teams. – Teams that recommend things. • Established to study specific problems and recommend solutions to them. – Teams that run things. • Have formal responsibility for leading other groups. – Teams that make or do things. • Functional groups that perform ongoing tasks. Organizational Behavior: Chapter 10 4
  5. 5. Study Question 1: What is the natureof team and teamwork? Teamwork occurs when group members actively work together in such a way that all their respective skills are well utilized to achieve a common purpose. Organizational Behavior: Chapter 10 5
  6. 6. Study Question 1: What is the natureof team and teamwork? Characteristics of high performance teams. – They have strong core values. – They turn a general sense of purpose into specific performance objectives. – They have the right mix of skills. – They possess creativity. Organizational Behavior: Chapter 10 6
  7. 7. Study Question 1: What is the natureof team and teamwork? Characteristics of teams with homogeneous membership. – Members are similar with respect to such variables as age, gender, race, experience, ethnicity, and culture. – Members can quickly build social relations and engage in the interactions needed for teamwork. – Homogeneity may limit the team in terms of ideas, viewpoints, and creativity. Organizational Behavior: Chapter 10 7
  8. 8. Study Question 1: What is the natureof team and teamwork? Characteristics of teams with heterogeneous membership. – Members are diverse in demography, experiences, life styles, and cultures, among other variables. – Diversity can help improve team problem solving and increase creativity. – Diversity among team members may create performance difficulties early in the team’s life or stage of development. Organizational Behavior: Chapter 10 8
  9. 9. Study Question 1: What is the natureof team and teamwork? Characteristics of teams with heterogeneous membership (cont.). – Enhanced performance potential is possible once short-run struggles are resolved. – Diversity can provide great advantages for high- performance organizations. Organizational Behavior: Chapter 10 9
  10. 10. Study Question 2: What is teambuilding? Work groups and teams must master challenges as they pass through the various stages of group development. Team building is a sequence of planned activities designed to gather and analyze data on the functioning of a group and to initiate changes designed to improve teamwork and increase group effectiveness. Organizational Behavior: Chapter 10 10
  11. 11. Study Question 2: What is teambuilding? Organizational Behavior: Chapter 10 11
  12. 12. Study Question 2: What is teambuilding? Approaches to team building. – Formal retreat approach. • Team building occurs during an offsite retreat. – Continuous improvement approach. • The manager, team leader, or members take responsibility for ongoing team building. – Outdoor experience approach. • Members engage in physically challenging situations that require teamwork. Organizational Behavior: Chapter 10 12
  13. 13. Study Question 3: How does teambuilding improve performance? New members are concerned about issues of: – Participation. – Goals. – Control. – Relationships. Organizational Behavior: Chapter 10 13
  14. 14. Study Question 3: How does teambuilding improve performance? Behavior profiles of coping with individual entry problems. – Tough battler. – Friendly helper. – Objective thinker. Organizational Behavior: Chapter 10 14
  15. 15. Study Question 3: How does teambuilding improve performance? Task and maintenance leadership. – Sustained high performance requires meeting both task needs and maintenance needs. – High-performance teams require distributed leadership. – Distributive leadership is the sharing among team members of the responsibilities for task and maintenance contributions. Organizational Behavior: Chapter 10 15
  16. 16. Study Question 3: How does teambuilding improve performance? Organizational Behavior: Chapter 10 16
  17. 17. Study Question 3: How does teambuilding improve performance? Groups members should avoid the following disruptive behaviors: – Being overly aggressive toward other members. – Withdrawing and refusing to cooperate with others. – Horsing around when there is work to be done. – Using the group as a forum for self-confession. – Talking too much about irrelevant matters. – Trying to compete for attention and recognition. Organizational Behavior: Chapter 10 17
  18. 18. Study Question 3: How does teambuilding improve performance? Roles and role dynamics. – A role is a set of expectations associated with a job or position on a team. – Role ambiguity — occurs when a person is uncertain about his/her role. – Role overload — occurs when too much is expected and the person feels overwhelmed with work. – Role underload — occurs when too little is expected and the person feels underutilized. Organizational Behavior: Chapter 10 18
  19. 19. Study Question 3: How does teambuilding improve performance? Roles and role dynamics (cont.). – Role conflict — occurs when a person is unable to meet conflicting expectations. – Forms of role conflict. • Intrasender role conflict. • Intersender role conflict. • Person-role conflict. • Interrole conflict. Organizational Behavior: Chapter 10 19
  20. 20. Study Question 3: How does teambuilding improve performance? Organizational Behavior: Chapter 10 20
  21. 21. Study Question 3: How does teambuilding improve performance? Norms represent beliefs about how group or team members are expected to behave. Norms are rules or standards of conduct. Managers and leaders should help their groups adopt positive norms that support organizational goals. Organizational Behavior: Chapter 10 21
  22. 22. Study Question 3: How does teambuilding improve performance? Key norms that can have positive or negative implications. – Performance norms. – Ethics norms. – Organizational and personal pride norms. – High-achievement norms. – Support and helpfulness norms. – Improvement and change norms. Organizational Behavior: Chapter 10 22
  23. 23. Study Question 3: How does teambuilding improve performance? Cohesiveness is the degree to which members are attached to and motivated to remain a part of the team High team cohesiveness occurs when: – Members are similar in age, attitudes, needs, and backgrounds. – Group size is small. – Members respect each others’ competencies. – Members agree on common goals. – Members work on interdependent tasks. – Groups are physically isolated from others. – Groups experience performance success or crisis. Organizational Behavior: Chapter 10 23
  24. 24. Study Question 3: How does teambuilding improve performance? Organizational Behavior: Chapter 10 24
  25. 25. Study Question 3: How does teambuilding improve performance? Organizational Behavior: Chapter 10 25
  26. 26. Study Question 4: How do teams contribute tothe high-performance workplace? Problem-solving teams. – Employee involvements teams include a wide variety of teams whose members meet regularly to collectively examine important workplace issues. – Quality circle. • A special type of employee involvement team. • Team meets periodically to address problems relating to quality, productivity, or cost. Organizational Behavior: Chapter 10 26
  27. 27. Study Question 4: How do teams contribute tothe high-performance workplace? Cross-functional teams. – Consist of members representing different functional departments or work units. – Used to overcome functional silos problem. – Used to solve problems with a positive combination of functional expertise and integrative systems thinking. Organizational Behavior: Chapter 10 27
  28. 28. Study Question 4: How do teams contribute tothe high-performance workplace? Advantages of virtual teams. – Cost-effectiveness and speed where members are unable to meet easily face-to-face. – Computer power fulfills typical team needs for information processing and decision making. – Communication is possible among people separated by great distances. – Interaction and decision making are focused on facts and objective information rather than emotional considerations. – . Organizational Behavior: Chapter 10 28
  29. 29. Study Question 4: How do teams contribute tothe high-performance workplace? Disadvantages of virtual teams. – The lack of personal contact between team members. – Group decisions are made in a limited social context. Organizational Behavior: Chapter 10 29
  30. 30. Study Question 4: How do teams contribute tothe high-performance workplace? Organizational Behavior: Chapter 10 30
  31. 31. Study Question 4: How do teams contribute tothe high-performance workplace? Advantages of self-managing teams. – Productivity and quality improvements. – Production flexibility and faster response to technological change. – Reduced absenteeism and turnover. – Improved work attitudes and quality of work life. Organizational Behavior: Chapter 10 31
  32. 32. Study Question 4: How do teams contribute tothe high-performance workplace? Disadvantages of self-managing teams. – Structural changes in job classifications and management levels eliminate the need for first-line supervisors. – Managers must learn to deal with teams rather than individuals. – Supervisors who are displaced by self-managing teams may feel threatened. Organizational Behavior: Chapter 10 32
  33. 33. COPYRIGHTCopyright 2005 © John Wiley & Sons, Inc. All rights reserved.Reproduction or translation of this work beyond that permitted in Section117 of the 1976 United States Copyright Act without the express writtenpermission of the copyright owner is unlawful. Request for furtherinformation should be addressed to the Permissions Department, John Wiley& Sons, Inc. The purchaser may make back-up copies for his/her own useonly and not for distribution or resale. The Publisher assumes noresponsibility for errors, omissions, or damages, caused by the use of theseprograms or from the use of the information contained herein. Organizational Behavior: Chapter 10 33
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