Organizational   Behavior, 9/ESchermerhorn, Hunt, and       Osborn                 Prepared by             Michael K. McCu...
Chapter 2 Study Questions What is a high-performance organization? What is multiculturalism, and how can  workforce dive...
Study Question 1: What is a high-performance organization? High-performance organizations.  – Value and empower people, a...
Study Question 1: What is a high-performance organization? Stakeholders.  – The individuals, groups, and other    organiz...
Study Question 1: What is a high-performance organization?           Organizational Behavior: Chapter 2                   ...
Study Question 1: What is a high-performance organization? Total quality management (TQM).  – A total commitment to:     ...
Study Question 1: What is a high-performance organization? Human capital.   – The economic value of people with job-relev...
Study Question 1: What is a high-performance organization? Empowerment.  – Allows people, individually and in groups, to ...
Study Question 1: What is a high-performance organization? Learning and high-performance cultures.  – Uncertainty highlig...
Study Question 1: What is a high-performance organization?          Organizational Behavior: Chapter 2                    ...
Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Workforce diversity.   – Describe...
Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Diversity biases in the workplace...
Study Question 2: What is multi-culturalism,and how can workforce diversity be managed?            Organizational Behavior...
Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Managing diversity.  – Developing...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Ethical behavior.  – “...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Immoral managers.   – ...
Study question 3: How do ethics and socialresponsibility influence human behavior inorganizations?            Organization...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Ways of thinking about...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Different types of jus...
Study question 3: How do ethics and socialresponsibility influence human behaviorin organizations? Ethical dilemmas.   – ...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Rationalizations for u...
Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Organizational social ...
Study question 4: What are key OBtransitions in the new workplace? Corporate governance and ethics leadership.  – Society...
Study question 4: What are key OBtransitions in the new workplace? Corporate governance and ethics leadership (cont.).  –...
Study question 4: What are key OBtransitions in the new workplace? Positive organizational behavior.  – Quality of work l...
Study question 4: What are key OBtransitions in the new workplace? Positive organizational behavior (cont.).   – Positive...
Study question 4: What are key OBtransitions in the new workplace? Globalization, job migration, and  organizational tran...
Study question 4: What are key OBtransitions in the new workplace? Globalization, job migration, and  organizational tran...
Study question 4: What are key OBtransitions in the new workplace? Personal management and career planning.  – Shamrock o...
Study question 4: What are key OBtransitions in the new workplace? Personal management and career planning (cont.).  – Pe...
COPYRIGHTCopyright 2005 © John Wiley & Sons, Inc. All rights reserved.Reproduction or translation of this work beyond that...
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Ch02

  1. 1. Organizational Behavior, 9/ESchermerhorn, Hunt, and Osborn Prepared by Michael K. McCuddy Valparaiso University John Wiley & Sons, Inc.
  2. 2. Chapter 2 Study Questions What is a high-performance organization? What is multiculturalism, and how can workforce diversity be managed? How do ethics and social responsibility influence human behavior in organizations? What are key OB transitions in the new workplace? Organizational Behavior: Chapter 2 2
  3. 3. Study Question 1: What is a high-performance organization? High-performance organizations. – Value and empower people, and respect diversity. – Mobilize the talents of self-directed work teams. – Use cutting-edge technologies to achieve success. – Thrive on learning and enable members to grow and develop. – Are achievement-, quality-, and customer-oriented, as well as being sensitive to the external environment. Organizational Behavior: Chapter 2 3
  4. 4. Study Question 1: What is a high-performance organization? Stakeholders. – The individuals, groups, and other organizations affected by an organization’s performance. Value creation. – The extent to which an organization satisfies the needs of strategic constituencies. Organizational Behavior: Chapter 2 4
  5. 5. Study Question 1: What is a high-performance organization? Organizational Behavior: Chapter 2 5
  6. 6. Study Question 1: What is a high-performance organization? Total quality management (TQM). – A total commitment to: • High-quality results. • Continuous improvement. • Customer satisfaction. – Meeting customers’ needs. – Doing all tasks right the first time. – Continuous improvement focuses on two questions: • Is it necessary? • If so, can it be done better? Organizational Behavior: Chapter 2 6
  7. 7. Study Question 1: What is a high-performance organization? Human capital. – The economic value of people with job-relevant abilities, knowledge, ideas, energies, and commitments. Knowledge workers. – People whose minds rather than physical capabilities create value for the organization. Intellectual capital. – The performance potential of the expertise, competencies, creativity, and commitment within an organization’s workforce. Organizational Behavior: Chapter 2 7
  8. 8. Study Question 1: What is a high-performance organization? Empowerment. – Allows people, individually and in groups, to use their talents and knowledge to make decisions that affect their work. Social capital. – The performance potential represented in the relationships maintained among people at work. Organizational Behavior: Chapter 2 8
  9. 9. Study Question 1: What is a high-performance organization? Learning and high-performance cultures. – Uncertainty highlights the importance of organizational learning. – High-performance organizations are designed for organizational learning. – A learning organization has a culture that values human capital and invigorates learning for performance enhancement. Organizational Behavior: Chapter 2 9
  10. 10. Study Question 1: What is a high-performance organization? Organizational Behavior: Chapter 2 10
  11. 11. Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Workforce diversity. – Describes differences among people with respect to age, race, ethnicity, gender, physical ability, and sexual orientation. Multiculturalism. – Refers to pluralism and respect for diversity and individual differences in the workplace. Inclusivity. – The degree to which the organization’s culture respects and values diversity. Organizational Behavior: Chapter 2 11
  12. 12. Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Diversity biases in the workplace. – Prejudice. – Discrimination. – The glass ceiling effect. – Sexual harassment. – Verbal abuse. – Pay discrimination. Organizational Behavior: Chapter 2 12
  13. 13. Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Organizational Behavior: Chapter 2 13
  14. 14. Study Question 2: What is multi-culturalism,and how can workforce diversity be managed? Managing diversity. – Developing a work environment and organizational culture that allows all organization members to reach their full potential. A diversity mature organization is created when: – Managers ensure the effective and efficient utilization of employees in pursuit of the corporate mission. – Managers consider how their behaviors affect diversity. Well-managed workforce diversity increases human capital. Organizational Behavior: Chapter 2 14
  15. 15. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Ethical behavior. – “Good” or “right” as opposed to “bad” or “wrong” in a particular setting. The public demands that people in organizations act according to high moral standards. Organizational Behavior: Chapter 2 15
  16. 16. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Immoral managers. – Do not subscribe to any ethical principles; pursuit of self-interest. Amoral managers. – Ethics is simply not on this manager’s “radar screen.” Moral managers. – Incorporate ethical principles and goals into their personal behavior . Organizational Behavior: Chapter 2 16
  17. 17. Study question 3: How do ethics and socialresponsibility influence human behavior inorganizations? Organizational Behavior: Chapter 2 17
  18. 18. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Ways of thinking about ethical behavior. – Utilitarian view –– the greatest good for the greatest number of people. – Individualism view –– best serving long-term self-interests. – Moral-rights view –– respects and protects the fundamental rights of all human beings. – Justice view –– fair and impartial in the treatment of all people. Organizational Behavior: Chapter 2 18
  19. 19. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Different types of justice. – Procedural justice –– properly following rules and procedures in all cases. – Distributive justice –– treating people the same under a policy, regardless of demographic differences. – Interactional justice –– treating people affected by a decision with dignity and respect. Organizational Behavior: Chapter 2 19
  20. 20. Study question 3: How do ethics and socialresponsibility influence human behaviorin organizations? Ethical dilemmas. – Occur when someone must choose whether or not to pursue a course of action that, although offering the potential of personal or organizational benefit or both, may be considered unethical. Organizational Behavior: Chapter 2 20
  21. 21. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Rationalizations for unethical behavior. – Pretending the behavior is not really unethical or illegal. – Saying the behavior is really in the organization’s or person’s best interest. – Assuming the behavior is acceptable if others don’t find out about it. – Presuming that superiors will support and protect you. Organizational Behavior: Chapter 2 21
  22. 22. Study question 3: How do ethics andsocial responsibility influence humanbehavior in organizations? Organizational social responsibility. – The obligation of organizations to behave in ethical and moral ways as institutions of the broader society. – Managers should commit organizations to: • Pursuit of high productivity. • Corporate social responsibility. – A whistleblower exposes others’ wrongdoings in order to preserve high ethical standards. Organizational Behavior: Chapter 2 22
  23. 23. Study question 4: What are key OBtransitions in the new workplace? Corporate governance and ethics leadership. – Society expects and demands ethical decisions and actions from businesses and other social institutions. – Corporate governance. • The active oversight of management decisions, corporate strategy, and financial reporting by Boards of Directors. Organizational Behavior: Chapter 2 23
  24. 24. Study question 4: What are key OBtransitions in the new workplace? Corporate governance and ethics leadership (cont.). – Ethics leadership. • Making business and organizational decisions with high moral standards that meet the ethical test of being “good” and not “bad,” and of being “right” and not “wrong.” . – Integrity. • Acting in ways that are always honest, credible, and consistent in putting one’s values into practice. Organizational Behavior: Chapter 2 24
  25. 25. Study question 4: What are key OBtransitions in the new workplace? Positive organizational behavior. – Quality of work life. • The overall quality of human experience in the workplace. • Commitment to quality of work life is an important value within organizational behavior. • Theory Y provides the theoretical underpinnings for contemporary quality of work life concepts. Organizational Behavior: Chapter 2 25
  26. 26. Study question 4: What are key OBtransitions in the new workplace? Positive organizational behavior (cont.). – Positive organizational behavior focuses on practices that value human capacities and encourage their full utilization. – Positive organizational behavior is based on the core capacities of: • Confidence. • Hope. • Optimism. • Resilience. Organizational Behavior: Chapter 2 26
  27. 27. Study question 4: What are key OBtransitions in the new workplace? Globalization, job migration, and organizational transformation. – Globalization. • The worldwide interdependence of resource flows, product markets, and business competition. – Job migration. • The shifting of jobs from one nation to another. Organizational Behavior: Chapter 2 27
  28. 28. Study question 4: What are key OBtransitions in the new workplace? Globalization, job migration, and organizational transformation (cont.). – Global outsourcing. • Involves employers cutting back on domestic jobs and replacing them with contract workers in other nations. – Job migration and global outsourcing have contributed to organizations redesigning themselves for high performance in a changed world. Organizational Behavior: Chapter 2 28
  29. 29. Study question 4: What are key OBtransitions in the new workplace? Personal management and career planning. – Shamrock organizations. • Relatively small core group of permanent, full- time employees with critical skills. • Outside operators contracting to core group to perform essential daily activities. • Part-timers hired by core group on an as-needed basis. Organizational Behavior: Chapter 2 29
  30. 30. Study question 4: What are key OBtransitions in the new workplace? Personal management and career planning (cont.). – Personal management. • Understand one’s self, exercising initiative, accepting responsibility, working well with others, and continually learning from experience. – Self-monitoring. • Observing and reflecting on one’s own behavior and acting in ways that adapt to the situation. Organizational Behavior: Chapter 2 30
  31. 31. COPYRIGHTCopyright 2005 © John Wiley & Sons, Inc. All rights reserved.Reproduction or translation of this work beyond that permitted in Section117 of the 1976 United States Copyright Act without the express writtenpermission of the copyright owner is unlawful. Request for furtherinformation should be addressed to the Permissions Department, John Wiley& Sons, Inc. The purchaser may make back-up copies for his/her own useonly and not for distribution or resale. The Publisher assumes noresponsibility for errors, omissions, or damages, caused by the use of theseprograms or from the use of the information contained herein. Organizational Behavior: Chapter 2 31
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