Coaching n mentoring

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Coaching n mentoring

  1. 1. Introduction to the Art of Coaching
  2. 2. Art of Coaching & Mentoring Your Facilitator: Coach Hj. Abd Aziz Kassim www.figuredynamic.com.my azkassim2002@yahoo.com azkassim2002@gmail.com 019 2224565
  3. 3. • Coaching Worldwide & local organizations practice – ICF – INTERNATIONAL COACH FEDERATION (members by subscription) • 11 Coaching Core Competencies + Code of ethics – IAC – INTERNATIONAL ASSOCIATION OF COACHING (members by subscription) • 9 Coaching Masteries + Ethical Principles – ACD Technical Coaching in PETRONAS & practices in other local organizations ART OF COACHING & MENTORING
  4. 4. IF THERE IS ONE THING THAT YOU REALLY NEED RIGHT NOW IN YOUR PERSONAL OR PROFESSIONAL OR WORK LIFE… THAT YOU DO NOT ALREADY HAVE, WHAT IS IT?
  5. 5. CAN YOU TELL ME MORE ABOUT THAT?
  6. 6. IS THAT WHAT YOU REALLY, REALLY NEED OR IS IT JUST SOMETHING THAT YOU ONLY WANT?
  7. 7. WHAT MAKE THAT SO URGENT & IMPORTANT TO YOU RIGHT NOW?
  8. 8. TELL ME, HOW WOULD YOU KNOW THAT YOU HAVE ACHIEVE WHAT YOU WANTED, WHEN YOU HAVE ACHIEVED IT?
  9. 9. ON A SCALE OF “0 TO 10”, WHEREBY “10” IS ACHIEVEMENT LEVEL OF WHAT YOU WANTED, AND “0” IS WHERE YOU HAVE NOT DONE ANYTHING ABOUT IT YET, WHERE DO YOU RANK YOURSELF NOW?
  10. 10. CAN YOU EXPLAIN WHAT MAKES YOU RANK YOURSELF AT THAT LEVEL?
  11. 11. WHAT WILL BE SOME OF THE CHALLENGES YOU WOULD BE FACING IN ORDER TO ACHIEVE WHAT YOU WANT?
  12. 12. WHAT ARE SOME OF THE LEVERAGING FACTORS THAT CAN HELP YOU MOVE FORWARD TO ACHIEVE WHAT YOU WANT? EG.: WHO CAN HELP?; WHAT EQUIPMENT CAN BE USEFUL?; WHICH DEPARTMENT CAN PROVIDE SOME ANSWERS?...
  13. 13. IF THERE ARE ONE OR TWO THINGS THAT YOU WOULD DO IMMEDIATELY AFTER THIS SESSION, TO MOVE YOU UP TO AT LEAST ONE POINT ABOVE THE SCALE WHERE YOU ARE NOW, WHAT WILL THAT BE?
  14. 14. OK…WE WILL MEET AGAIN IN THE NEXT SESSION. THANK YOU
  15. 15. EDUCATION (READINESS & PREPARATION)
  16. 16. ASSESSMENT
  17. 17. COACHING PLAN
  18. 18. OARRs: Outcome, Agenda, Roles & Rules ORID: Objective, Reflective, Interpretative, Decisional XXXXX O-R-I-D
  19. 19. COACHING INTERVENTION
  20. 20. WHAT ARE THE REQUIREMENTS FOR COACHING & MENTORING TO HAPPEN AND WHAT ARE THE EXPECTED ROLES ? • Think about the definition of the word ‘coaching’ – how it is different/similar from mentoring, etc. Definition.. What is Coaching • Think about what are the things that must exist before the coaching & mentoring can happen What must be in placed.. What are some of the key factors that contribute to a good coaching & mentoring relationship? • Reflect on your coaching experiences – think about what exactly does the good coach do, what steps and activities that he/she took Role of a coach What does a good coach do? • Reflect on your coaching experiences – think about what exactly should be the role (s) of the coachee Role of a coachee What should be the role (s) of a coachee?
  21. 21. COUNSELING • In general, counseling refers to a voluntary and confidential process that takes place in the context of a professional relationship, wherein individuals, groups of individuals, or members of a family attempt to gain an understanding of self and others that will enable them to effectively solve problems and resolve conflicts in their daily lives. • Coexisting in the field of mental health
  22. 22. COUNSELOR • In summary, the ultimate goal as a counselor is to help others understand themselves and their existence so they both may live to fully experience what it is to be human • process their emotions, to diagnose and to arrive at a situation with which they feel comfortable and with which they can live a normal life.
  23. 23. STRUCTURED LEARNING
  24. 24. To help identified trainees learn and practice to perform specific behaviors and to recognize the consequences of that performance or non-performance. • Knowledge • Skills • Abilities STRUCTURED LEARNING OR FORMAL CLASSROOM TRAINING = COMPETENT & CAPABLE
  25. 25. Mentoring?
  26. 26. MENTORING DEFINED “Mentoring is a relationship in which a person with greater experience and wisdom guides another person to develop both personally and professionally.” (NAVPERSCOMINST 1500.1) …. Mentoring has consistently proven to be a top factor affecting an employee’s…  Success  Career satisfaction,  Retention
  27. 27. MENTORS • Have reasonable expectations of the protégé • Be a resource and provide honest and respectful feedback • Allocate time and energy • Help the mentee develop an appropriate development plan • Follow through on commitments or renegotiate appropriately • Dominate the relationship • Seek out a protégé • Do the work for the protégé • Manage the protégé as a supervisor would • Be a Know-It-All SHOULD SHOULD NOT
  28. 28. •Coaching?
  29. 29. COACHING DEFINITION Process of facilitating the unleashing of people’s potential to reach desired performance and development objectives Process: Structured and using suitable approaches in a given situation Objectives : Coaching is oriented toward concrete impact and result Meaningful, Important: The coach helps the coachee to serve themselves and various stakeholders through meaningful goals Potential: Coach has a fundamental belief that people have more potential than they are currently able to display People: Coaching can be applied to both individuals and teams Facilitating: Coach helps coachee find their own solutions, discover new opportunities and implement actions
  30. 30. • Coaching is partnering with individuals in a thought- provoking and creative process that inspires them to maximize their personal and professional potential. Professional coaches provide an ongoing partnership designed to help clients produce fulfilling results in their personal and professional lives. Coaches help people improve their performance and enhance the quality of their lives. Coaches are trained to listen, to observe and to customize their approach to individual needs. The coach's job is to provide support to enhance the skills, resources, and creativity that the client already has. THE DEFINITION OF COACHING ACCORDING TO THE ICF (INTERNATIONAL COACHES FEDERATION)
  31. 31. MORE DEFINITIONS “The perfect strokes are already within us waiting to be discovered, and the role of the coach is to give nudging encouragement.” - Tim Gallwey “Coaching is unlocking a person’s potential to maximize their own performance. It is helping them to learn rather than teaching them.” - Sir John Whitmore “Coaching, with a professional coach, is the practice of supporting an individual, referred to as a coachee or client, through the process of achieving a specific personal or professional result.” - Wikipedia Helping the coachee leverage on their strengths and developing opportunities for growth
  32. 32. A COACH An individual who has no business to talk about themselves but to help unleash the greatness of others!
  33. 33. A COACHEE An individual who is mentally stable and who has sought out your assistance with achieving their goals.
  34. 34. A COACHEE An individual who is always right (think, feel, act), until he or she proves to themselves otherwise.
  35. 35. Coaching for Success Coaching for Improvement Coaching for Break-through Performance Effective COACHING is needed to deliver RESULTS There are different needs for Coaching…
  36. 36. • What are the roles of a – Coach – Coachee COACHING ROLES
  37. 37. Fundamental Coaching Skills 1.Questioning 2.Listening 3.Observing 4.Feedback 5.Support
  38. 38. The Coaching Process
  39. 39. COACHING MODELS
  40. 40. GROW MODEL Source: The Tao of Coaching  Agree topic for discussion  Agree specific objective for the session  Set long-term aim if appropriate  Share observations of situation based on facts/ data  Offer specific examples of feedback  Avoid being judgemental  Invite self-assessment (comments ) by coachee  Summarise agreed items/ideas to be taken up  Commit to specific action steps and timing  Identify possible obstacles  Agree on support to be given by coach  Cover the full range of options  Invite suggestions from the coachee  Offer suggestions carefully only after coachee has given his/her suggestions  Encourage coachee to explore choices/options Building Rapport
  41. 41. GROWTH MODEL
  42. 42. SMART Leaders THANK YOU! HAPPY COACHING & MENTORING

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