Preparation for Cooperative Education in the Tourism Industry and Field Trip               (ITI 4510)                     ...
Experts in Asia-In Asia          COMPANY OVERVIEW
EXO COMPANY OVERVIEW     Exotissimo Travel is a Leading Inbound Tour Operator and DestinationManagement Company (DMC) to V...
DESTINATIONSVietnamCambodiaThailandMyanmarLaosIndonesiaJapanChina (Beijing, 2015)
OUR NETWORK    Exotissimo Travel Group employs a team of over 550 travel professionals in 17 operations offices.          ...
EXOTISSIMO PROFILES        Mr. Olivier Colomes – Co - Founder and        Chief Executive Officer        Originally hailing...
EXOTISSIMO PROFILES        Mr. Hamish Keith – Chief Operations Officer        Hamish Keith is a long-term resident of Asia...
EXOTISSIMO PROFILES       Mr. Ron Dreyer – Vice President Sales –       North America       Ron has an extensive and thoro...
EXISTING CLIENTS
EXOTISSIMO IS FULLY COMMITTED TO     DEVELOPING, OPERATING AND MARKETING        TOURISM IN A SUSTAINABLE MANNERThe Exo Fou...
Access to private networkAn inside track to AsiaPersonalized journeysUnparalleled ServiceTotal FlexibilityInformed adviceS...
Exotic Exciting  Exceptional    Extraordinary
EXOTISSIMO TRAVEL GROUP                                                    EXOTISSIMO SALES OFFICESEXOTISSIMO TRAVEL VIETN...
ORGANIZATION CHART
PRODUCTS AND SERVICES• Leisure Travel  - Transportation Services  - Accommodation and Restaurant reservations  - Sightseei...
PRODUCTS AND SERVICES• MICE Travel  - Meeting  - Incentive  - Conference  - Exhibition• Business Travel  - Hotels and Acco...
TARGET GROUPS• English Market• Canadian Market• French Market• UK, Australian, Eastern Europe, Dutch and Middle  East Mark...
VOLUME OF SELLING & COMPETITORS     According to my observation and my experience ofworking for creating new bookings of t...
Experts in Asia-In Asia                 Training Part
MY POSITION & JOB SUPERVISOR- My position is Student Trainee of InboundReservation 4 (English Speaking Guide and AsianMark...
MY DEPARTMENT
STRATING & ENDING DATES    My Pre – Internship period started from 2 nd April2012 to 25 th May 2012. I worked every day fr...
SCOPE OF WORK & RESPONSIBILITY• Inbound Reservation 4 Dept. : Creating new bookings  by using Tourplan program, Creating a...
SCOPE OF WORK & RESPONSIBILITY• MICE Dept. : Taking Care of Zurich Insurance Incentive  Groups and facilitate the group ab...
SCOPE OF WORK & RESPONSIBILITY• Product Dept. : Adding and Updating information to  Tourplan, Collecting clients comments ...
SCOPE OF WORK & RESPONSIBILITY• Operation Dept. : Working the assistant of Spanish and  Portuguese Tourist guides
WHAT I HAVE LEARNT ABOUT COMPANY’S OPERATION•   Punctuality•   Responsibility•   Politeness•   Respect•   Accuracy of work
SKILLS & QUALIFICATIONS• Skills  - Microsoft Offices : Words, Excel & Outlook  - English Skills : Reading, Writing, Speaki...
RELATION BETWEEN SUBJECTS & PRE - INTERNSHIP •   Introduction to Hotel •   Tour Planning •   Airline Reservation and Airli...
PROBLEMS FROM JOB ASSIGNMENTS•   Problem about the Microsoft Office Outlook Using•   Communication Problem•   Tourplan Usi...
SWOT ANALYSIS• Strengths  - Excellent and Professional Staffs   - Financial structure or Financial Stability   - Position ...
SWOT ANALYSIS• Weaknesses  - Lack of Advertising and Package tour in some languages  - Some products or services are undif...
SWOT ANALYSIS• Opportunities   - Try to Open New Market   - Growing the existing market   - Join more Alliances   - Increa...
SWOT ANALYSIS• Threats  - Political Crisis  - Economical Crisis  - Socio – Cultural  - Trends  - A new competitor in compa...
ADVANTAGES & DISADVANTAGES• Advantages  - Variety of Products  - Professional in Inbound Operation in Southeast Asia  - St...
ADVANTAGES & DISADVANTAGES• Disadvantages  - Computer systems problem  - Lack of modern technological equipments  - Area m...
BENEFITS FROM PRE - INTERNSHIP• Organization, system, policies and rules of company• Microsoft Offices• Communication Skil...
PROBLEMS & IMPLICATIONS• Lack of Assignment sometimes• Technical Problems : Tourplan, computer, printer and  telephone pro...
SOLUTIONS & RECOMMENDATIONS• The first problem : To assign me some work or to leave some  work with one staff.• The second...
SOLUTIONS & RECOMMENDATIONS• The third problem : To provide some new codes for the  trainee.• The fourth problem : To info...
ATTITUDE TOWARD THIS CAREER• Tourist Guide• Working for Operation Department as Tour Operator• Working for MICE Department...
CONCLUSION     The company is great in term of products & services,policies & commitments to employees, partners,community...
THANKS FOR YOUR ATTENTION
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Pre - cooperative internship presentation by wanida

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This presentation will show you how my pre-internship was going after I have done my pre-internship with Exotissimo Travel (Thailand) Ltd.

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Transcript of "Pre - cooperative internship presentation by wanida"

  1. 1. Preparation for Cooperative Education in the Tourism Industry and Field Trip (ITI 4510) Presented by Wanida Phoothongkan (Ms.) ID. 52623433019
  2. 2. Experts in Asia-In Asia COMPANY OVERVIEW
  3. 3. EXO COMPANY OVERVIEW Exotissimo Travel is a Leading Inbound Tour Operator and DestinationManagement Company (DMC) to Vietnam, Cambodia, Laos, Myanmar,Thailand, Indonesia And Japan. The company organizes everything from Tailor-made Tours forindividual travelers to Memorable Incentive Trips for hundreds Ofemployees.A BRIEF HISTORY Exotissimo Travel Established In Ho Chi Minh City In January 1993 asThe First European Invested Joint-venture Company Operating in tourismin Vietnam . Since then the company has grown into a network of 17Operations Offices with dedicated sales teams around The World. Thecompany is entering to almost 20th years of operating in Southeast Asiaand Japan now.
  4. 4. DESTINATIONSVietnamCambodiaThailandMyanmarLaosIndonesiaJapanChina (Beijing, 2015)
  5. 5. OUR NETWORK Exotissimo Travel Group employs a team of over 550 travel professionals in 17 operations offices. Thailand Vietnam Cambodia Bangkok Ho Chi Minh City Phnom Penh Chiang Mai Hanoi Siem Reap Phuket Danang Myanmar Yangon Indonesia Japan Mandalay Sanur, Bali Tokyo Bagan Heho, Inle Lake Laos Vientiane Luang Prabang Pakse
  6. 6. EXOTISSIMO PROFILES Mr. Olivier Colomes – Co - Founder and Chief Executive Officer Originally hailing from France, Olivier has been based in Asia for over 8 years. As co- founder of Exotissimo Travel, Olivier has grown the company from strength to strength from it’s inception in 1993 in Ho Chi Minh City.
  7. 7. EXOTISSIMO PROFILES Mr. Hamish Keith – Chief Operations Officer Hamish Keith is a long-term resident of Asia, calling Bangkok his home for over twenty years and actively overseas Exotissimo’s product development to ensure we are offering the most Experience lead tours in the market. Hamish has extensive experience in the industry having launched travel brands in Asia before joining Exotissmo as General Manager for Exo Thailand’s launch in 1993.
  8. 8. EXOTISSIMO PROFILES Mr. Ron Dreyer – Vice President Sales – North America Ron has an extensive and thorough knowledge of the travel industry derived from previous tenures with employers including G Adventures, Langham Hotels International and Marriott International. Based in Florida, Ron is passionate about travel is Asia and holds a deep knowledge of Exotissimo’s seven destinations. Ron manages relationships with Exotissimo clients throughout the US and Canada.
  9. 9. EXISTING CLIENTS
  10. 10. EXOTISSIMO IS FULLY COMMITTED TO DEVELOPING, OPERATING AND MARKETING TOURISM IN A SUSTAINABLE MANNERThe Exo Foundation- A charitable fund to aid local organizationsEncouraging Cultural RespectTreading LightlySupporting local charitiesWorking with locals to develop community-based tourism projectsExo Cares- A booklet filled with responsible travel tips given to all of the clients
  11. 11. Access to private networkAn inside track to AsiaPersonalized journeysUnparalleled ServiceTotal FlexibilityInformed adviceSpecially-trained consultantsTop quality service on the groundResponsible and ethical travel COMMITMENTS TO CLIENTS
  12. 12. Exotic Exciting Exceptional Extraordinary
  13. 13. EXOTISSIMO TRAVEL GROUP EXOTISSIMO SALES OFFICESEXOTISSIMO TRAVEL VIETNAM: EXO TRAVEL FRANCETel: (84 8) 825 1723 - Fax: (84 8) 829 5800 40 Bis, Rue Du Fg PoissonnièreE-mail: vietnam@exotissimo.com 75010 Paris FRANCE Tel: (33 1) 49 490 360EXOTISSIMO TRAVEL CAMBODIA: E-mail: exotravel@exotissimo.comTel: (855 23) 218 948 - Fax: (855 23) 426 586E-mail: cambodia@exotissimo.com EXO TRAVEL SPAIN C/Santa Maria 32 4º A 08340, Vilassar de Mar, BarcelonaEXOTISSIMO TRAVEL LAOS: SPAINTel: (856 21) 241 861 - Fax: (856 21) 252 382 Tel: (34 93) 759 8161E-mail: laos@exotissimo.com E-mail: espana@exotissimo.comEXOTISSIMO TRAVEL MYANMAR: EXO TRAVEL GERMANYTel: (95 1) 255 266/427/429 - Fax: (95 1) 255 428 Kantstrasse 80, D- 10627 BerlinE-mail: myanmar@exotissimo.com GERMANY Tel: (49 30) 31 80 57 55 E-mail: germany@exotissimo.comEXOTISSIMO TRAVEL THAILAND:Tel: (66 2) 636 0360 - Fax: (66 2) 636 0363 EXO TRAVEL AUSTRALIAE-mail: thailand@exotissimo.com PO Box 726, Beaconsfield , VIC 3807 AUSTRALIA Tel: (61) 430 325 892EXOTISSIMO TRAVEL INDONESIA E-mail: australia@exotissimo.comTel: (62 361) 288 821 - Fax: (62 361) 287 073E-mail: indonesia@exotissimo.com EXO TRAVEL NORTH AMERICA Tel: (1-312) 613 1600 Toll-free: (1 877) 396 8687 – (1 877) EXO TOUREXOTISSIMO TRAVEL JAPAN E-mail: infoEXO@exotissimo.comTel: (81 3) 5772 8182 Fax: (81 3) 3470 5540Email: japan@exotissimo.com
  14. 14. ORGANIZATION CHART
  15. 15. PRODUCTS AND SERVICES• Leisure Travel - Transportation Services - Accommodation and Restaurant reservations - Sightseeing and Adventure Tours * Family Tours Collection * Responsible Travel Collection * Cruises Collection * Golf Collection * Honeymoon & Romance Collection * Luxury Trips * Culinary Journeys * Beach Collection * Adventure Trips (Cycling Tour Collection and Trekking Tours Collection) - Multilingual guides - Visa processing and Visa-on-arrival service
  16. 16. PRODUCTS AND SERVICES• MICE Travel - Meeting - Incentive - Conference - Exhibition• Business Travel - Hotels and Accommodation Reservations - Flight Reservations and Other transport reservations
  17. 17. TARGET GROUPS• English Market• Canadian Market• French Market• UK, Australian, Eastern Europe, Dutch and Middle East Markets• Spanish Market• German Market• Asian Market
  18. 18. VOLUME OF SELLING & COMPETITORS According to my observation and my experience ofworking for creating new bookings of the company, I wouldindicate about the number of clients using company’sservices and products in the present time which is over100,000 because the company is growing up very quicklywith its high- standard of services, the service –minded ofstaff to provide the professional services to exceed clients’expectations as well as the company’s intention to give goodthings back to community, environment and society. For the competitors are Inbound Tour OperatorCompany and Outbound Tour Operator Company.
  19. 19. Experts in Asia-In Asia Training Part
  20. 20. MY POSITION & JOB SUPERVISOR- My position is Student Trainee of InboundReservation 4 (English Speaking Guide and AsianMarket).- My Job Supervisor is Mr. Krit Nipamanee and hisposition is Senior Reservation Supervisor.
  21. 21. MY DEPARTMENT
  22. 22. STRATING & ENDING DATES My Pre – Internship period started from 2 nd April2012 to 25 th May 2012. I worked every day fromMonday – Friday except weekend from 8. 30 a.m. to17 .30 p.m. The total hours of my Pre – Internshipwas 318 hours included some extra working hours onSaturday and Sunday.
  23. 23. SCOPE OF WORK & RESPONSIBILITY• Inbound Reservation 4 Dept. : Creating new bookings by using Tourplan program, Creating a cover paper of reservation, Making a contact with hotels and suppliers, Responding Emails from Clients and Checking about the company’s service costs.
  24. 24. SCOPE OF WORK & RESPONSIBILITY• MICE Dept. : Taking Care of Zurich Insurance Incentive Groups and facilitate the group about toilet, restaurant directions and any requirements from clients
  25. 25. SCOPE OF WORK & RESPONSIBILITY• Product Dept. : Adding and Updating information to Tourplan, Collecting clients comments and complaints, Checking about the contrast rates between company and other supplier hotels and accommodation• Account Dept.: Wiring some money to the tourist’s guide accounts at the banks such as Kasikorn and Bangkok Banks and Writing the report of tour expense
  26. 26. SCOPE OF WORK & RESPONSIBILITY• Operation Dept. : Working the assistant of Spanish and Portuguese Tourist guides
  27. 27. WHAT I HAVE LEARNT ABOUT COMPANY’S OPERATION• Punctuality• Responsibility• Politeness• Respect• Accuracy of work
  28. 28. SKILLS & QUALIFICATIONS• Skills - Microsoft Offices : Words, Excel & Outlook - English Skills : Reading, Writing, Speaking and Listening - Communication Skills - Language Skills : Basic Spanish• Qualifications - Tour Operator experience - Reservation experience - Tourist Guide experience - Account experience - Tourplan, Amadeus and Galileo programs
  29. 29. RELATION BETWEEN SUBJECTS & PRE - INTERNSHIP • Introduction to Hotel • Tour Planning • Airline Reservation and Airline Business • Consumer Behaviors • Writing for Efficiency • English for Tourism 1 – 2 • The Introduction to Statistics • Thai Tourist Attraction • Service Psychology • The Arts of Human Communication • Others
  30. 30. PROBLEMS FROM JOB ASSIGNMENTS• Problem about the Microsoft Office Outlook Using• Communication Problem• Tourplan Using Problem• Word Using Problem• The Consulting Problem• Stressful of Work• Confusion Problem• Duplicated Booking Problem• E- Mail Writing Problem• Company’s Equipment Problem• Problems when I was working as assistant of tourist guide
  31. 31. SWOT ANALYSIS• Strengths - Excellent and Professional Staffs - Financial structure or Financial Stability - Position in Market and Brand Name - Reputation - Share structure - Relationships to customers, suppliers and networks - Resource and Capacities - Corporate Culture and Environment - A new, innovative product or service - Perfect location to enhance the accessibility - Quality of Services and Products - Value Products by trying to make things different
  32. 32. SWOT ANALYSIS• Weaknesses - Lack of Advertising and Package tour in some languages - Some products or services are undifferentiated from other companies - Poor Quality of Services and Products - Staff is Lack of experience - Even the company is great but working here is very stressful sometimes
  33. 33. SWOT ANALYSIS• Opportunities - Try to Open New Market - Growing the existing market - Join more Alliances - Increased consumer spending - Creating the new products
  34. 34. SWOT ANALYSIS• Threats - Political Crisis - Economical Crisis - Socio – Cultural - Trends - A new competitor in company’s destinations - Price wars with competitors
  35. 35. ADVANTAGES & DISADVANTAGES• Advantages - Variety of Products - Professional in Inbound Operation in Southeast Asia - Stable company - Expert Staff in operating and providing services - Good policies, rules and regulations - Strong security and safety system - Perfect environment of working
  36. 36. ADVANTAGES & DISADVANTAGES• Disadvantages - Computer systems problem - Lack of modern technological equipments - Area management problem - Working environment problem
  37. 37. BENEFITS FROM PRE - INTERNSHIP• Organization, system, policies and rules of company• Microsoft Offices• Communication Skills• Languages Skills such as English and some basic Spanish• Working experiences in many departments such as reservation, operation, product, account and MICE departments• Learning how to work with others• Manners, Behaviors, Disciplines in workplace• Making new friends
  38. 38. PROBLEMS & IMPLICATIONS• Lack of Assignment sometimes• Technical Problems : Tourplan, computer, printer and telephone problems• Accessibility Problem• Traveling Problems• Consulted Problem
  39. 39. SOLUTIONS & RECOMMENDATIONS• The first problem : To assign me some work or to leave some work with one staff.• The second problem : To always check about the system of each equipment especially, the computer and the company should get new IT staff also.
  40. 40. SOLUTIONS & RECOMMENDATIONS• The third problem : To provide some new codes for the trainee.• The fourth problem : To inform my supervisor to leave work early.• The last problem : To consider which solution is the best for solving every single problem.
  41. 41. ATTITUDE TOWARD THIS CAREER• Tourist Guide• Working for Operation Department as Tour Operator• Working for MICE Department as Event Coordinator
  42. 42. CONCLUSION The company is great in term of products & services,policies & commitments to employees, partners,community, environment and clients. The organizationand system of the company is also very good therefore,working here is such a good opportunity to learn a lot ofthings, to enhance the knowledge and experience intourism field as well as to practices to be moreprofessional in working. Furthermore, I totally canpractice and improve my English skills because I had toexperience English every day of my working hours.
  43. 43. THANKS FOR YOUR ATTENTION
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