The correct answer is “A” Achievement. See next slide.
Terminal Values A personal conviction about life-long goals A sense of accomplishment, equality, and self-respect. Instrumental Values A personal conviction about desired modes of conduct or ways of behaving Being hard-working, broadminded, capable.
A manager’s mood affects their treatment of others and how others respond to them. Subordinates perform better and relate better to managers who are in a positive mood. Current situations and a person's basic outlook affect a person’s current mood.
Some examples are promotions, recognition awards, and service awards (time with the company). Students may discuss personal experience and the type of award they would most appreciate – gift cards, money, stock options, plaques, parking space, etc.
Attitudes, values, and culture: the manager as a person Gung Ho Hunt Stevenson (Michael Keaton) wants to save his town. He flies to Japan and convinces a Japanese car company (the fictional Assan Motors) to reopen a closed factory in the town of Hadleyville, PA. Assan Motors reopens the plant and a clash of Japanese and American culture and values ensues. The Japanese managers introduce uniforms, morning exercises, production efficiency and quality control to the plant. The Americans teach the Japanese about the importance of family and loyalty to each other. In this opening scene, we see examples of Japanese management training and some differences in Japanese and American cultures. How would this style of management training work in the US? Why does it work in Japan? What are some examples of cultural differences? Students should be prepared to discuss cultural differences, such as attitudes toward the company’s place in the family and the acceptance of change.
A collection of feelings and beliefs that managers have about their current jobs.
Managers high on job satisfaction have a positive view of their jobs.
Levels of job satisfaction tend increase as managers move up in the hierarchy in an organization.
Figure 3.5 Source: R.B. Dunham and J. B. Herman, “ Development of a Female Face Scale for Measuring Job Satisfaction.” Journal of Applied Psychology 60 (1975): 629 –31. Sample Items from Two Measures of Satisfaction
More likely to go above and beyond the call of duty
Less likely to quit
Figure 3.6 Source: L. W. Porter and F. J. Smith, “Organizational Commitment Questionnaire,” in J. D. Cook, S. J. Hepworth, T. D. Wall, and P. B. Warr, eds., The Experience of Work: A Compendium and Review of 249 Measures and Their Use (New York: Academic Press, 1981), 84 –86. A Measure of Organizational Commitment
Positive moods provide excitement, elation, and enthusiasm.
Negative moods lead to fear, distress, and nervousness.
A Measure of Positive and Negative Mood at Work Figure 3.6 Source: A. P. Brief, M. J. Burke, J. M. George, B. Robinson, and J. Webster, “ Should Negative Affectivity Remain an Unmeasured Variable in the Study of Job Stress?” Journal of Applied Psychology 73 (1988): 193 –98.