having a phone

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thoughts about using IM in libraries

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having a phone

  1. 1. Having a Phone Aaron Schmidt walkingpaper.org
  2. 2. f2f IM ? letter fax telephone email evolution of library service communication
  3. 3. Stats! • PEW/Internet • How Americans Use IM [pdf] • 53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts. • Teens and Technology [pdf] • 75% of online teens and 42% of online adults use instant messaging.
  4. 4. effort effort patrons effort effort library
  5. 5. effort effort patrons effort effort library effort google, et al.
  6. 6. effort patrons effort library effort google, et al.
  7. 7. http://www.flickr.com/photos/wetwebwork/ 2348398288/
  8. 8. What’s so special? • Email on steroids • Real time interaction • Conversations on the web!
  9. 9. Types of questions
  10. 10. A sample interaction • patron: yah, um, how long is the Illiad/ • me: pages? • patron: no, how lng would it take 2 read it? • patron: *it • me: oh, well, it depends on how fast you read! it is a GREAT book. • me: it is generally around 590 pages
  11. 11. • patron: thts wat ive heard! • patron: WOW!! • me: well worth your time. • me: i can put it on hold for you if you like • patron: OK!!! • me: nice. what is your last name? • patron: o, [patrons last name]
  12. 12. Types of patrons • Kids and teens • Undergrad students • Stay-at-home parents • People using IM and work
  13. 13. Become their buddy
  14. 14. You’ll need...
  15. 15. A few best practices
  16. 16. So, How to • Visit meebo.com • Multi-network program • Register an AIM screen name • Practice in house
  17. 17. davidleeking.com/2007/11/30/fun-with-our-meebo-widget-and-the-library-catalog/
  18. 18. KTHX BYE
  19. 19. “check the encyclopwdia”
  20. 20. The Big Question
  21. 21. The Big Question
  22. 22. The Big Question • What happens if I’m helping someone in the building and I get an IM patron?!
  23. 23. What about VR?
  24. 24. VR Dynamic patrons effort effort effort library
  25. 25. Virtual Reference • Where’s the community? • Designed for librarians
  26. 26. What’s next?
  27. 27. Quick, Cheap & Easy Questions? AIM: XXagentcooperXX e: librarian@gmail.com

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