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“Emotional Intelligence                Sets Apart Good Leaders”                                  Dani el Go l em an       ...
What is Intelligence?• Typically focused on  • analytic reasoning  • verbal skills  • spatial ability  • attention  • memo...
One Definition• Individuals differ from one another in their ability to  understand complex ideas, to adapt effectively to...
IQ   • A weak predictor for     • achievement     • job performance success     • overall success, wealth, & happiness   •...
More potent predictors of career success were     • Ability to handle frustrations     • manage own emotions     • manage ...
How do we view emotions?     •chaotic     •haphazard     •superfluous     •incompatible with reason     •disorganized     ...
How do we view emotions?   •Arouse, sustain, direct activity   •Part of the total economy of    living organisms   •Not in...
To Get at                                                         Emotion,                                                ...
There is aBiological Purpose for Emotion • Signaling function (that we might take action) • Promote unique, stereotypical ...
Basic Emotions--presumed to be hard wiredand physiologically distinctive                             • Joy                ...
Evolutionary Advantage to Emotion                             • For example:                              • Fight or fligh...
Neurobiology of Rationality                                         • There are less obvious                              ...
What is Emotional Intelligence (EI)?                The capacity for recognizing our own                feelings and those...
The 5 Components of EI                              •Emotional Self-Awareness                            •Managing one’s o...
Emotional self-awareness      • The inability to notice our true feelings leaves us        at their mercy.      • People w...
Value of taking time for self- awareness     requires abilities• to recognize appropriate body cues and emotions• to label...
Alexithymia;              when self awareness                is impoverished.                  •No words for              ...
Managing one’s own emotions      • EI is like a smoke alarm--we’re not good at        influencing whether a particular emo...
Out of control emotions• Impair reasoning (even smart people sometimes act stupidly)• May increase the likelihood that chr...
Emotional development• We develop external  strategies first• Then we develop            The  social strategies          m...
Using emotions to maximize intellectual    processing and decision making     • As a person matures, emotions begin to sha...
Utilizing mild emotional swings to perform      one’s options more effectively            • “Gut feeling” can be used to e...
Developing empathy• Empathy is the ability to recognize another’s emotional state, which  is very similar to what you are ...
Developing empathy links to                             • Greater emotional                               stability       ...
The art of social relationships--managingemotions in others• To excel at people skills means having and using the competen...
The subtle and complex abilities whichunderlie people skills• Being attuned to  others’ emotions• Promoting comfort in  ot...
The danger of the nice personality                             • Have you ever met a nice                               pe...
The development of EI                                              • Poor ability to read others’                         ...
Some Gender Differences     • More willing to                 • Greater need for       compromise social                 c...
Emotion related dysfunction                                                 • Impacts on physical health     • all or noth...
Dysfunction at Work• Is the person in the wrong job?• Does the job require the person to be difficult?• What is remarkable...
Some Business Examples• Airlines are similar in price structure. The competitive edge = how  well personnel treat passenge...
Importance of EI in Organizations        The higher you go, the more EI matters--the more SOCIAL        COMPETENCE matters...
Importance of EI to Organizations, too• 50% of work satisfaction is determined by the  relationship a worker has with… his...
A one-day seminar won’t do it.  Unlearn    old   habitsMarch 9, 2010   Wali Memon       35
What is Training in EI Worth?                Increases retention.                Decreases absenteeism.                Inc...
If we knew nothing about a store except that                   employee attitudes had improved 5%, we                   co...
Taking the time for mindfulness   Recognizing and naming emotions                                                        N...
There are instruments to measure EI...•   Take time for mindfulness•   Recognize and name emotions•   ID the causes of fee...
March 9, 2010Wali Memon                                        THANKS                Daniel Goleman                The Gur...
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Emotional Intelligence

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  1. 1. “Emotional Intelligence Sets Apart Good Leaders” Dani el Go l em an EMOTIONAL INTELLIGENCEMarch 9, 2010 Wali Memon 1
  2. 2. What is Intelligence?• Typically focused on • analytic reasoning • verbal skills • spatial ability • attention • memory • judgement• Murky concept with definitions by many experts...March 9, 2010 Wali Memon 2
  3. 3. One Definition• Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought… Concepts of intelligence are attempts to clarify and organize this complex set of phenomena. Neisser et al, 1996.March 9, 2010 Wali Memon 3
  4. 4. IQ • A weak predictor for • achievement • job performance success • overall success, wealth, & happiness • Accounts for a major component of employment success according to numbers of studies covering career success; maybe as much as 20-25%.March 9, 2010 Wali Memon 4
  5. 5. More potent predictors of career success were • Ability to handle frustrations • manage own emotions • manage own social skillsMarch 9, 2010 Wali Memon 5
  6. 6. How do we view emotions? •chaotic •haphazard •superfluous •incompatible with reason •disorganized •largely visceral •resulting from the lack of effective adjustmentMarch 9, 2010 Wali Memon 6
  7. 7. How do we view emotions? •Arouse, sustain, direct activity •Part of the total economy of living organisms •Not in opposition to intelligence •Themselves a higher order of intelligence Emotional processing may be an essential part of rational decision makingMarch 9, 2010 Wali Memon 7
  8. 8. To Get at Emotion, Go Amygdala is Deep... deep within the most elemental parts of the brain. The main purpose of the innermost part of the brain is survival.March 9, 2010 Wali Memon 8
  9. 9. There is aBiological Purpose for Emotion • Signaling function (that we might take action) • Promote unique, stereotypical patterns of physiological change • Provide strong impulse to take actionMarch 9, 2010 Wali Memon 9
  10. 10. Basic Emotions--presumed to be hard wiredand physiologically distinctive • Joy • Surprise • Sadness • Anger • Disgust • FearMarch 9, 2010 Wali Memon 10
  11. 11. Evolutionary Advantage to Emotion • For example: • Fight or flight response • but can basic emotions overwhelm rational thinking?March 9, 2010 Wali Memon 11
  12. 12. Neurobiology of Rationality • There are less obvious advantages to emotional • Damasio’s work shows experience. how neurobiology can • Emotion is emerging as an help us understand the essential contributor to role of emotion in rational decision making. thinking. We constantly learn more about this important area. • Work like his underlies the concepts of emotional intelligence.March 9, 2010 Wali Memon 12
  13. 13. What is Emotional Intelligence (EI)? The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. •a field in infancy •“Being nice” •fast-growing •Letting feelings •aspects harken to hang out” research of the 1940’sMarch 9, 2010 Wali Memon 13
  14. 14. The 5 Components of EI •Emotional Self-Awareness •Managing one’s own emotions •Using emotions to maximize intellectual processing and decision-making •Developing empathy •The art of social relationships (managing emotions in others) Goleman’s Categories ySelf-Awareness ySelf-Regulation ySelf-Motivation ySocial Awareness ySocial SkillsMarch 9, 2010 Wali Memon 14
  15. 15. Emotional self-awareness • The inability to notice our true feelings leaves us at their mercy. • People with greater certainty about their feelings are better pilots of their lives and have a surer sense about how they feel about personal decisions. Stay open to our emotional experience-- can we tolerate the entire bouquet? Self-awarenessMarch 9, 2010 Wali Memon 15
  16. 16. Value of taking time for self- awareness requires abilities• to recognize appropriate body cues and emotions• to label cues and emotions accurately• to stay open to unpleasant as well as pleasant emotions• Includes the capacity for experiencing and recognizing multiple and conflicting emotions Emotional Self AwarenessMarch 9, 2010 Wali Memon 16
  17. 17. Alexithymia; when self awareness is impoverished. •No words for No emotion •Difficulty in Difficulty distinguishing between emotions Impoverished •Impoverished capacity for fantasy Over- •Over-concern with Over physical symptomsMarch 9, 2010 Wali Memon 17
  18. 18. Managing one’s own emotions • EI is like a smoke alarm--we’re not good at influencing whether a particular emotion will arise. EI tells us something is arising. • We do have tremendous individual variability in the degree to which we can consciously limit the duration of unpleasant emotions and the degree of influence over the behaviors which may arise. Self regulationMarch 9, 2010 Wali Memon 18
  19. 19. Out of control emotions• Impair reasoning (even smart people sometimes act stupidly)• May increase the likelihood that chronic emotional problems will result, (e.g., clinical depression or chronic anxiety or hostility) Managing one’s own emotionsMarch 9, 2010 Wali Memon 19
  20. 20. Emotional development• We develop external strategies first• Then we develop The social strategies more• Girls do better at strategies developing strategies overall the betterMarch 9, 2010 Wali Memon 20 Managing one’s own emotions
  21. 21. Using emotions to maximize intellectual processing and decision making • As a person matures, emotions begin to shape and improve thinking by directing a person’s attention to important changes, (e.g., a child worries about his homework while continually watching TV. A teacher becomes concerned about a lesson that needs to be completed for the next day. The teacher moves on to complete the task before concern takes over enjoyment. Mayer and Salovey, 1995 self motivationMarch 9, 2010 Wali Memon 21
  22. 22. Utilizing mild emotional swings to perform one’s options more effectively • “Gut feeling” can be used to effectively guide decisions--a neurological understanding of how unconscious and conscious gut feelings guide decisions, e.g., when prioritizing, emotions help move the decisions. • Harness emotions to promote or hinder motivation. (Anxiety, hostility, sadness) • Emotional swings to increase the accuracy of one’s perspective on future events.March 9, 2010 Using emotions to maximize intellectual processing and decision making Wali Memon 22
  23. 23. Developing empathy• Empathy is the ability to recognize another’s emotional state, which is very similar to what you are experiencing.• In research on married couples, empathy appears to include matching the physiological changes of the other person. social awarenessMarch 9, 2010 Wali Memon 23
  24. 24. Developing empathy links to • Greater emotional stability • Greater interpersonal sensitivity • Better school performanceMarch 9, 2010 Wali Memon 24 Developing empathy
  25. 25. The art of social relationships--managingemotions in others• To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skillsMarch 9, 2010 Wali Memon 25
  26. 26. The subtle and complex abilities whichunderlie people skills• Being attuned to others’ emotions• Promoting comfort in others through the proper use of display rules• Using own emotional display to establish a sense of rapportMarch 9, 2010 Wali Memon The art of social relationships-- 26 managing emotions in others
  27. 27. The danger of the nice personality • Have you ever met a nice person, but the “bells have gone off?” • Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. • Empathy can be faked; so can other emotions. The art of social relationships--managingMarch 9, 2010 Wali Memon emotions in others 27
  28. 28. The development of EI • Poor ability to read others’ emotion may lead to the • A genetic contribution is likely development of poor social skills. • They are not destiny (timidity) • Early expression of emotion by parents helps learning • Early abuse hinders learningMarch 9, 2010 Wali Memon 28
  29. 29. Some Gender Differences • More willing to • Greater need for compromise social connectedness connectedness for independence • Have a wider range of emotions • Not as good as women at this • Better at reading emotions • Less adept than women overall • Better at developing social strategies overall • More physiologically • Perhaps more engaged in overwhelmed by marital marital conflict conflictMarch 9, 2010 Wali Memon 29
  30. 30. Emotion related dysfunction • Impacts on physical health • all or nothing thinking • cardiovascular disease • overgeneralization • progression of diabetes • excessive worrying • progression of cancer • worrying as magical thinking • onset of hypertension • disqualifying the position • Impacts on relationships • jumping to negative conclusions • “should” statements • Impacts on mental health • labeling & mislabeling • personalization • stonewalling • criticism; contemptMarch 9, 2010 Wali Memon 30
  31. 31. Dysfunction at Work• Is the person in the wrong job?• Does the job require the person to be difficult?• What is remarkable about the group dynamics of the organization?• What about individuals, personal and interpersonal?March 9, 2010 Wali Memon 31
  32. 32. Some Business Examples• Airlines are similar in price structure. The competitive edge = how well personnel treat passengers• Others/Yours? • Implementing credit card use • Getting contractors paid when the system won’t work • ABC; JLIMSMarch 9, 2010 Wali Memon 32
  33. 33. Importance of EI in Organizations The higher you go, the more EI matters--the more SOCIAL COMPETENCE matters • SES ECQ’s • influence, communication, leadership, change catalyst, conflict management, building bonds, collaboration and cooperation; team capabilities • Army Values • leadership, duty, respect, selfless service, honor, integrity, personal courageMarch 9, 2010 Wali Memon 33
  34. 34. Importance of EI to Organizations, too• 50% of work satisfaction is determined by the relationship a worker has with… his/her boss.• EI is a prerequisite for effective leadership across borders. • Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others.March 9, 2010 Wali Memon 34
  35. 35. A one-day seminar won’t do it. Unlearn old habitsMarch 9, 2010 Wali Memon 35
  36. 36. What is Training in EI Worth? Increases retention. Decreases absenteeism. Increases overall organizational growth. Could increase production as much as 20% Current estimates to American Business: Losing between $5.6 and $16.8 Billion annuallyMarch 9, 2010 Wali Memon 36
  37. 37. If we knew nothing about a store except that employee attitudes had improved 5%, we could predict that its revenue would rise .5% above what it otherwise would have been. --Sears executive, Harvard Business Review, January, 1998March 9, 2010 Wali Memon 37
  38. 38. Taking the time for mindfulness Recognizing and naming emotions Nine Strategies Understanding the causes of feelings for Differentiating between emotion and the need to take action Preventing depression through “learned optimism” Managing anger through learned behavior or distraction techniques Listening for the lessons of feelings Promoting Emotional Using “gut feelings” in decision making Intelligence Developing listening skillsMarch 9, 2010 Wali Memon 38
  39. 39. There are instruments to measure EI...• Take time for mindfulness• Recognize and name emotions• ID the causes of feelings• Differentiate having the emotion and doing something about it• Learn optimism to challenge distortion• Learn distraction techniques• Listen to voice of experience• Develop Listening skills March 9, 2010 Wali Memon 39
  40. 40. March 9, 2010Wali Memon THANKS Daniel Goleman The Guru of Emotional Intelligence40

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