The citizen's voice in social care commissioning


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By Wendy Dowell, children's Commissioning Cymru, at WCVA's Annual Conference.

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The citizen's voice in social care commissioning

  1. 1. The Citizen’s Voice in Social Care Commissioning
  2. 2. Learning Family & Emotional & Social Health & Social Behavioural Identity Self-Care Skills Presentation Education Relationships Development Looked After Children Placement Framework Launched 1st May 2012 All Wales Foster - 21 Providers - 3 years & 1yr optionSouth & Mid Wales Residential - 13 Providers- 2 years & 2yr option
  3. 3. First of its kind in Wales• Collaboration of Commissioners, Procurement, Legal, WPC,CCSR & Value Wales• First Use of SQUID for Social Care Contracting• Common Documentation & Process• Develop closer relationships & common aims• Re shaping/ Remodelling services• Better Outcomes for Looked after Children• Efficiency- Process and Value for Money
  4. 4. Young People having a Voice• What were the Challenges?• How we did it?• What are the Benefits?• Where are we now?
  5. 5. What were the Challenges?• Needed to comply with Procurement & Legal requirements for transparency and non- discrimination• Professional Panel & Young People’s Panel as part of the procurement process• Tender timetable versus availability of Young People• Working together with Professionals and Young People across different Authorities• Planning & preparation time for developing materials/training for Young People
  6. 6. How we did it?• Procurement & Legal part of the delivery team and supporting service requirements• Initial Brief to Framework Authorities to participate collaboratively• 3 L.A.’s Participating Officers worked with us & the Young People to explore & share ideas• How many Young People & Providers would be involved?• Speed dating approach• Training and Reward for Young People• Workshop with Young People to understand process & prepare questions
  7. 7. What are the benefits?• Process more dynamic with Young People being fully engaged and valuing the part they played• Positive high profile- Children’s Commissioner guest speaker at the launch and commended the process• Empowering Young People -Young People presented their feedback at the launch in May 2012• Positive response by Providers• Continuing involvement of Young People – 360 degree monitoring• 4C’s exploring opportunities for a Young Person to join the team
  8. 8. Young People Providing Experience
  9. 9. The Bike ExerciseWhat standards and outcomes would you expect from a bike?
  10. 10. Question – What makes a placement good?
  11. 11. - “To make the process better we need more of it – more time toget to know each other first and more time to evaluate it after.”
  12. 12. The 7 OutcomesHealth Learning & Education Family &social Emotion & Identity Social Self-Care Skills Relationships Behavioural Presentation Development Outcomes For All ChildrenPhysical Well- Educational Stability Quality Self Image Good Physical Stay Safebeing Achievement Safe, Stable, Attachments Self esteem Presentation Develop LifeHealthy Skills/Interests/Hobbies affective and Resilience Belonging Positive SkillsChoices Support; Access supportive Emotional Acceptance Interactions Employment Play and Interaction relationships Health Cultural Special Educational Identity Needs met Individual OutcomesDental Health School Attendance Placement Family Sense of Dress Free fromOptical Health Homework Stability Carers individuality Good hygiene abuse,Immunity Exam Achievement Contact with a Adaptable to Respect and cleanliness exploitation andDiet Measurable Results significant adult Change Interests and Community victimisationExercise Proactive Key Adult Permanency Stress talents Roles Crime Free Carer relationships with Parents; Management Success; Sexual Social Managing school Siblings; Peers Self Control; identity Confidence Finances Books; IT Extended Family Empathy Religion; Meaningful Social Problem Extra-curricular Significant Substance Use Language; participation in Solving Coaching Adults Sexual Health Ethnicity decisions that Safe Choices Community affect their life Practical Skills Heritage Freedom to Self Care Skills express opinions Independent Risk taking Living Skills
  13. 13. An example of the templates used to construct the interview questions.
  14. 14. - “As care leavers we could see who the really great and the really notso great providers were and could have our voice taken into account”
  15. 15. Question – What makes a placement good?
  16. 16. Voting on the final 8 questions.
  17. 17. Speed Dating FormatImagine… – 4 tables, – 9 young people, – 8 questions, – 1 bell – and having 3 minutes per table…
  18. 18. Q. Pr ovider : Q.1 If a LAC became pregnant while at one of your placements, how would you A support the LAC during this period? Things that should be covered, Word bank discussed or mentioned Did they answer the question? How good was their answer? Did they mention many things from the word bank? PRIORITY, SUPPORT, SAFETY, SECURITY, NOT 5 x 5 x ISOLATED, INFORMATION, FINANCE, PLACEMENT 4 4 BREAKDOWN ANY COMMENTS: 3 3 Detailed answer. Gave great examples. Felt that 2 2 they would offer excellent support. 1 1 Very friendly people. O O Total: 10An example of the score cards used during the interviews.
  19. 19. Question – What do you think of today’s session?
  20. 20. - “It was great being involved in something that actually makesa difference.”
  21. 21. A final thought…
  22. 22. Where are we now?• 4C’s managing the Framework & monitoring performance• 4C’s using e-contract tools to conduct Outcomes survey• Process continues to be dynamic with Young People fully engaged in monitoring Outcomes• Young People designed the Children & Young People’s part of the 360 degree monitoring survey• Continue empowering Young People – One Young Person has joined the 4C’s team• Young People will deliver a workshop at the January Provider Forum to outline how they intend to monitor outcomes
  23. 23. Who we areSamShaunLulu pic – FUNKY CAT PUSS IN BOOTS
  24. 24. What we did????• We got involved – our first chance to make a difference• Made an online Survey – Young People who are looked after will be asked to share how they feel about where they live, the support they get and if its where they want to be• The Survey is confidential, and Children and Young People’s feedback is important in shaping the future for Children in Care.
  25. 25. Sharing ideas First steps
  26. 26. Team workYoung People devising the categories/questions
  27. 27. Our new logoWe marked our territory!!!!
  28. 28. We changed this….. HEALT YOUR TURN H4C’sWhat 4C’s consider are theoutcomes What do you think are the important Physical Well-being Outcomes around HEALTH for• Healthy Choices children and young people who are•4C’s basic expectation forchildren & young People? Looked After? Dental Health• Optical Health• Immunity Using ‘post-its’ jot down your ideas that you think are important• Diet• Exercise Agree on an Issue as a group Q
  29. 29. Which was…………………• Not suitable for an online survey• Language we didnt understand• Poor layout• Boring• Dull• Pink and green do not go!!!
  30. 30. And now is…….Healthy Eating Being Active Regular Check-ups Are you encouraged to be Healthy?
  31. 31. New and improvedGoodYoung person friendlyRelevant“Ours”TeamworkBrought everyone together“We had our say”“Voices have been heard”Had fun
  32. 32. Being alive and Feeling Good - Health Healthy Eating Being Active Regular Check-ups Are you encouraged to be Healthy?
  33. 33. Happyhood – Emotional & Behavioural Positive/Supportive Environment Healthy Relationships Open about Feelings How happy do you feel?Do you get the support you need when you are upset?
  34. 34. Know it all? – Learning and Education School Friends Relationship with Teachers Respect Encouragement/Support Career Apprenticeship Volunteering Are you encouraged/supported to learn?
  35. 35. Stay safe, be aware - Safeguarding Staying Safe Security Wellbeing Do you feel safe?
  36. 36. Being Myself - IdentitySexuality Religion Appearance Language Are you free to be yourself?
  37. 37. Taking Part & Looking Good – Social Presentation Appearance Clean Clothes Hair Hygiene Confidence Community Involvement Are you encouraged to get involved? Are you supported to look the way you want?
  38. 38. Funky Living - Self Care Skills Independent Living Responsibilities Self Hygiene Enjoying Life Respect Are you encouraged to do things for yourself?
  39. 39. Belonging – Family & Social RelationshipsFinding your place Non-Judgemental Making Friends Do you feel at home where you live?
  40. 40. What we got out of it???• Confidence and experience of shared working• Improved self esteem• How to break down barriers• Knowing other peoples opinions• Difference between res care and fostering• How far some professionals would go for YP in their care• Interview experience• The chance to make a difference• Surprise vouchers• Experience• That some SW’s are ok…..
  41. 41. What next???• Training for providers – if they engage!!!!• Our Online survey goes live• More chances to get involved in the future• We want your jobs!!!!