Your SlideShare is downloading. ×
  • Like
Contract Management - Procurement Mini-Conference 2014
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.


Now you can save presentations on your phone or tablet

Available for both IPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Contract Management - Procurement Mini-Conference 2014


Gareth Coles of WCVA at the Procurement Mini-Conference 2014.

Gareth Coles of WCVA at the Procurement Mini-Conference 2014.

Published in Business , Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to like this
No Downloads


Total Views
On SlideShare
From Embeds
Number of Embeds



Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

    No notes for slide


  • 1. Contract management Gareth Coles – WCVA
  • 2. This session will: • provide guidance on successful contract management • provide advice on how to improve your relationship with commissioners and purchasers • look at the key issues you should be considering before submitting your tender
  • 3. “Hello, I’m the Contract Manager, but of course you manage yourselves, don’t you?”
  • 4. What is contract management? “The process that enables both parties to a contract to meet their obligations in order to deliver the objectives required from the contract” Cabinet Office
  • 5. What is contract management? “The activities of a buyer before, during and after a contract is signed, to ensure that all parties to the contract understand and fulfil their contractual obligations.” Chartered Institute of Purchasing and Supply
  • 6. Benefits – for the buyer • Less risk of a change of supplier • Increase chances of contract renewal • Ensuring value for money • Avoid unnecessary costs • Prevent problems escalating • Shared aims • Mutual understanding
  • 7. Benefits – for the supplier • Increase chances of contract extension • Re-negotiate rather than re-tender • Improved trust • Mutual understanding • Avoid problems escalating • Provides an evidence base • Boost your reputation
  • 8. Benefits – for both Ensure that service users receive a high quality service
  • 9. 3 elements to the process 1. Service delivery management 2. Relationship management 3. Contract administration
  • 10. 1. Service delivery management Focuses on ensuring that the service that was commissioned is delivered: • as specified in the contract • to the required level of performance • to the desired quality
  • 11. 2. Relationship management Focuses on keeping the relationship between the two parties: • open, constructive and professional • focused on resolving (or easing) tensions • identifying problems early
  • 12. 3. Contract administration Focuses on: • the formal governance of the contract • changes to the contract documentation
  • 13. Each separate element of the contract management process must be proactively managed for you to have your overall contract deemed a success. Contract management process
  • 14. Topics 1. Your tender response 2. Negotiating and signing the contract 3. Contract Manager role 4. Contract management meetings 5. Documentation
  • 15. 1. Your tender response Address the service specification first and foremost • Understand what they want you to deliver • Be clear about what you can deliver • Is it achievable?
  • 16. 2. Negotiating and signing the contract Do not commence delivery if: • You haven’t signed • There is still disagreement • Not everything is written down • You are not clear about payment
  • 17. 3. Contract Manager role One appointed for each side • Responsibility for contract success • First point of dispute resolution • Escalation of problems • Agreed beforehand
  • 18. 4. Contract management meetings • Formal and minuted • Set / called by Commissioner • Periodic review of whole contract • Opportunity to discuss future requirements
  • 19. 5. Documentation Buy side: • Agenda • Minutes / notes • Evidence used Supply side: • Prepared notes • Performance reports • Remedial action plans • Evidence used
  • 20. Learning points • Each element of the process should be considered before tender submission • Winning the contract is only the part of the story • A proactive approach to contract management should be embedded in your delivery • Successful contract management will lead to greater success • And...
  • 21. Don’t assume! If they won’t do it – you do it.
  • 22. Resources and support • WCVA • Wales Co-operative Centre • County Voluntary Council (CVC) • Business Wales • Charity Commission
  • 23. Any questions?
  • 24. Thank you Gareth Coles 02920 431 771