The CIO, particularly in larger organizations, cannot guide the enterprise toward the future alone.
Other strategic areas require more focused guidance.
New positions created to deal with this growing need.
Figure 9.1 shows a list of other IT managers and their responsibilities.
Figure 9.2 lists other IT responsibilities within an organization (such as DBA, Business Analyst, etc.).
Figure 9.3 shows the reporting relationships between the CIO and other IT positions.
Figure 9.1 The CIO’s lieutenants Responsible for processes and practices that insure privacy concerns of customers, employees and vendors are met Chief privacy officer Insures information management practices are consistent with security requirements Chief information security officer Manage outsourcing relationships Chief resource officer Build/maintain internal and external networks Chief network officer Manage phones, networks, and other communications technology across entire enterprise Chief telecommunications officer (CTO) Create knowledge management infrastructure Build a knowledge culture Make corporate knowledge pay off Chief knowledge officer (CKO) Track emerging technologies Advise on technology adoption Design and manage IT architecture to insure consistency and compliance Chief technology officer (CTO) Responsibility Title
Figure 9.2 IS organization roles Knowledge of interface design Designs interface for web pages Web Designer Knowledge of web trends Responsible for all web activities Webmaster Skills vary depending upon role Help desk, project management and desktop services, etc Developer Monitor and maintain hardware and software Run, monitor and maintain the production applications Support Personnel Knowledge of database management systems, etc Implements/maintains software and hardware needed Operations Personnel Knowledge of database management systems, etc Implements and maintains the software/hardware Database Administrator Understands core business requirements Translates business requirements into implementable IT solutions Business Analyst Programming abilities, cross-technology knowledge, etc Writes new software applications; Upgrades and maintains existing systems System Developer Understands both business and technology Implements strategy; leads systems implementation projects IS Manager Job Description Job Description Job Title
Large global MIS organizations face many of the same organizational issues as any other global department.
For IS, a number of issues arise that put the business at risk beyond the typical global considerations.
Table 9.11 summarizes how a global IT perspective affects six information management issues.
Figure 9.11 Global Considerations for the MIS Organization For example: Brazil Data, especially private or personal data, is not allowed to cross some borders. Data Flow across Borders Exporting it to some countries, especially those who are not political allies is not possible Some technologies cannot be exported or imported into specific countries Sourcing Using images or artifacts may be insulting to another culture IT systems must not offend or insult those of a different culture Cultural Differences Concern when crossing boarders is will data center be available when/if needed When crossing borders, it is important to make sure that contingency plans are in place Business Continuity Planning SAP-R3 can be used to support production processes but only if installed Domestically, an IT network can be end-to-end with little effort compared to global networks Transparency India, a country that faces conflict with Pakistan How risky is investment in a country with an unstable government ? Political Stability Example Global IT Perspective Issue
FOOD FOR THOUGHT: GOING OFFSHORE FOR IS DEVELOPMENT
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