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Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
Chapter09: Internet and new information technology infrastructure
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Chapter09: Internet and new information technology infrastructure

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© 2003 by Prentice Hall

© 2003 by Prentice Hall

Published in: Education, Technology, Business
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  • 1. 9 THE INTERNET AND THE NEW INFORMATION TECHNOLOGY INFRASTRUCTURE Chapter
  • 2. <ul><li>What is the new information technology (IT) infrastructure for business? Why is connectivity so important in this infrastructure? </li></ul><ul><li>How does the Internet work? What are its major capabilities? </li></ul><ul><li>How can organizations benefit from the Internet? </li></ul>Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure OBJECTIVES
  • 3. <ul><li>What are the principal technologies for supporting electronic commerce and electronic business? </li></ul><ul><li>What management problems are raised by the new information technology (IT) infrastructure? How can businesses solve these problems? </li></ul>OBJECTIVES Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure
  • 4. <ul><li>Taking a broader perspective on infrastructure development </li></ul><ul><li>Selecting technologies for the new information technology (IT) infrastructure </li></ul>MANAGEMENT CHALLENGES Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure
  • 5. <ul><li>Enterprise Networking </li></ul><ul><li>Arrangement of organization’s hardware, software, network, and data resources </li></ul><ul><li>Creates a company-wide network linking many smaller networks </li></ul><ul><li>Internetworking </li></ul><ul><li>Links separate networks into an interconnected network </li></ul>The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Enterprise Networking and Internetworking
  • 6. The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The New Information Technology (IT) Infrastructure Figure 9-1
  • 7. <ul><li>Connectivity </li></ul><ul><li>Measures how well computers and computer-based devices communicate </li></ul><ul><li>Open System </li></ul><ul><li>Software systems </li></ul><ul><li>Operate on different hardware platforms </li></ul>The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration
  • 8. <ul><li>Models of Connectivity for Networks </li></ul><ul><li>Transmission Control Protocol/Internet Protocol (TCP/IP) </li></ul><ul><li>Open Systems Interconnect (OSI) </li></ul><ul><li>802.11b </li></ul><ul><li>Bluetooth </li></ul>The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Standards and Connectivity for Digital Integration
  • 9. The New Information Technology (IT) Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure (TCP/IP) Reference Model Figure 9-2
  • 10. <ul><li>Internet Service Provider (ISP) </li></ul><ul><li>Commercial organization with a permanent connection to Internet </li></ul><ul><li>Sells temporary connections to subscribers </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure What is the Internet?
  • 11. <ul><li>Information appliance </li></ul><ul><li>Device customized to perform few specialized computing tasks with minimal user effort </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Technology and Services
  • 12. The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Client/Server Computing on the Internet Figure 9-3
  • 13. <ul><li>Electronic Mail (E-Mail) </li></ul><ul><li>Connects people worldwide </li></ul><ul><li>Creates productivity gain </li></ul><ul><li>LISTSERV </li></ul><ul><li>On-line discussion groups </li></ul><ul><li>Uses e-mail broadcast from mailing list servers </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication
  • 14. The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Analysis of an Internet Address Figure 9-4
  • 15. <ul><li>Chatting </li></ul><ul><li>Live, interactive conversations over public network </li></ul><ul><li>Instant messaging </li></ul><ul><li>Chat service </li></ul><ul><li>Allows participants to create their own private chat channels </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication
  • 16. <ul><li>Telnet </li></ul><ul><li>Network tool </li></ul><ul><li>Allows users to log on to one computer system while working on another </li></ul><ul><li>File Transfer Protocol (FTP) </li></ul><ul><li>Tool for retrieving and transferring files from a remote computer </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Internet Tools for Communication
  • 17. <ul><li>Internet2 </li></ul><ul><li>Research network with new protocols and transmission speeds </li></ul><ul><li>Provides an infrastructure for supporting high bandwidth Internet applications </li></ul>The Internet: Information Technology Infrastructure for the Digital Firm Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Next Generation Internet and Internet 2
  • 18. <ul><li>Based on a standard hypertext language called hypertext markup language (HTML) </li></ul><ul><li>Combines text, hypermedia, graphics, and sound </li></ul><ul><li>Handles all types of digital communication </li></ul><ul><li>Uses graphical user interfaces for easy viewing </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Overview
  • 19. <ul><li>Search Engine </li></ul><ul><li>Locates specific sites or information on Internet </li></ul><ul><li>Shopping Bot </li></ul><ul><li>Software with varying levels of built-in intelligence </li></ul><ul><li>Helps electronic commerce shoppers locate and evaluate products or services </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web
  • 20. <ul><li>“ Push” technology </li></ul><ul><li>Obtains relevant information on networks </li></ul><ul><li>Multicasting </li></ul><ul><li>Transmission of data to a selected group of recipients </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Searching for Information on the Web
  • 21. <ul><li>Firewall </li></ul><ul><li>Hardware or software placed between an organization’s internal network and external network </li></ul><ul><li>Prevents outsiders from invading private networks </li></ul><ul><li>Extranets </li></ul><ul><li>Private intranets extended to authorized users outside company </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Intranets and Extranets
  • 22. The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Model of an Extranet Figure 9-5
  • 23. <ul><li>Web-based applications </li></ul><ul><li>Enables users to access digital information from the Internet </li></ul><ul><li>Wireless Web Standards: </li></ul><ul><ul><li>Wireless Application Protocol (WAP) </li></ul></ul><ul><ul><li>WML (Wireless Markup Language) </li></ul></ul><ul><ul><li>Microbrowser </li></ul></ul><ul><ul><li>I-mode </li></ul></ul><ul><ul><li>M-Commerce Challenges </li></ul></ul><ul><ul><li>Voice portals </li></ul></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Wireless Web
  • 24. The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Figure 9-6
  • 25. The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure WAP Versus I-Mode Figure 9-7
  • 26. <ul><li>Keyboards and screens of cell phones tiny and awkward to use </li></ul><ul><li>Very slow data transfer speeds </li></ul><ul><li>Minimal memory and limited power supplies in Internet-enabled phones </li></ul><ul><li>Web content primarily in text with very little graphics </li></ul><ul><li>Incompatible technologies </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure M-Commerce Challenges
  • 27. <ul><li>Connectivity and global reach </li></ul><ul><li>Reduced communication costs </li></ul><ul><li>Lower transaction costs </li></ul><ul><li>Reduced agency costs </li></ul><ul><li>Interactivity, flexibility, and customization </li></ul><ul><li>Accelerated distribution of knowledge </li></ul>The World Wide Web Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Organizational Benefits of Internet and Web Technology
  • 28. <ul><li>Hit </li></ul><ul><li>Entry into Web server’s log file </li></ul><ul><li>Generated by each request to the server for a file </li></ul><ul><li>Electronic commerce server software </li></ul><ul><li>Provides functions essential for running </li></ul><ul><li>e-commerce Web sites </li></ul>Support Technology for Electronic Commerce and Electronic Business Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Servers and Electronic Commerce Servers
  • 29. <ul><li>Collecting and storing data </li></ul><ul><li>Combining data with already stored data </li></ul><ul><li>Analyzing the data </li></ul><ul><li>Identifying customer preferences and trends </li></ul>Support Technology for Electronic Commerce and Electronic Business Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Customer Tracking and Personalization Tools
  • 30. <ul><li>Software to facilitate collection, assembly, and management of content on Web site, intranet, or extranet </li></ul>Support Technology for Electronic Commerce and Electronic Business Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Content Management Tool
  • 31. <ul><li>Monitors time taken for downloading Web pages </li></ul><ul><li>Identifies broken links between Web pages, Web site problems, and bottlenecks </li></ul>Support Technology for Electronic Commerce and Electronic Business Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Site Performance Monitoring Tool
  • 32. <ul><li>Company with large Web server computers </li></ul><ul><li>Maintain Web sites of fee-paying subscribers </li></ul>Support Technology for Electronic Commerce and Electronic Business Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Web Hosting Services
  • 33. <ul><li>Loss of management control </li></ul><ul><li>Connectivity and application integration challenges </li></ul><ul><li>Organizational change requirements </li></ul><ul><li>Hidden costs of enterprise computing </li></ul><ul><li>Scalability, reliability, and security </li></ul><ul><li>downtime </li></ul>Management Issues and Decisions Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure The Challenge of Managing the New Information Technology Infrastructure
  • 34. <ul><li>Change management </li></ul><ul><li>Education and training </li></ul><ul><li>Data administration disciplines </li></ul><ul><li>Planning for connectivity and application integration </li></ul>Management Issues and Decisions Essentials of Management Information Systems Chapter 9 The Internet and the New information Technology Infrastructure Some Solutions
  • 35. 9 THE INTERNET AND THE NEW INFORMATION TECHNOLOGY INFRASTRUCTURE Chapter

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