Considerations for Developing a Resilient Emergency Communication System
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Considerations for Developing a Resilient Emergency Communication System Presentation Transcript

  • 1. Considerations for Developing a Resilient Emergency Communication System ITU Asia-Pacific Center of Excellences Training on ICT Applications on Mitigating Natural Disaster 2013 November 28 Crowne Plaza, Hanoi, Vietnam Nuwan Waidyanatha Senior Research Fellow, LIRNEasia Email: nuwan [AT] lirneasia [DOT] net http://www.lirneasia.net/profiles/nuwan-waidyanatha Mobile: +8613888446352 (cn) +94773710394 (lk)
  • 2. Outline □ LIRNEasia Overview □ Focus on Emergency Communication □ Resilience of Emergency Communication Systems □ Action research findings: key considerations ■ Bridging the last-mile ■ Public health mitigation ■ Voice-enabled ICTs for CERTs ■ Pictographs to aid lingustically challenged
  • 3. Regional ICT Policy Think Tank
  • 4. Our Work in Disasters Mitigation Risk Reduction Recovery Response Prevention mitigation, prevention and preparedness are predisaster activities that constitute actions to be taken to limit the impact of a disaster Preparedness Hazardous event Warning
  • 5. Resilience of Emergency Communication Systems Towards a Multi-agency All-hazards All-media Situational-Awareness and Response 1. Understand the Natural & Industrial hazard risk profile (e.g. Mongolia) Number of Occurrences (past 10 years) Economic Losses (past 10 years) Number of People Affected (past 10 years) 2. Determine the emergency ICT system: (a) State of the plans, policies, and procedures (b) Clarity of EM stakeholder roles and responsibilities (c) Implementation of multi-agency situational-awareness (d) Gaps in communications and business continuity plans (e) Readiness on all-hazards all-media communication 3. Monitor and evaluate through: (a) Silent-test (b) Table-top exercises (c) Controlled-exercises
  • 6. Resilience of ICT infrastructure Infrastructure -----------------Submarine cables Fibre optics Microwave HF/VHF Satellite Vulnerable to -----------------Earthquakes Earthquakes, infrastructure Cyclones, Wildfire, power Sever weather Solar flairs, space debris ICT infrastructure ecosystem - is located in physical space - it is powered by energy sources - it is operated by people Backhaul networks [issue] :: wired & wireless public networks depend on domestic and international backhaul networks for effective functioning [remedy] :: Competitive market approach to redundancy and business continuity (i.e. liberalized environments, multiple suppliers and technologies) Congestion [issue] :: consequences of congestion for first responders are extremely serious. [remedy] :: is subscriptions to TETRA networks which are not interconnected to public networks
  • 7. Bridging the last-mile for warning households Hazard Information Hub ICT Networks ICT-G(n) Domestic & International Sources ERP-C(n,1) ERP-C(n,2) ERP-C(n,m) COMMUNITY (n) National Early Warning Center CDMA Phone (FXP) Java enabled Mobile phone (MOP) Sarvodaya Hazard Information Hub (HIH) Communications Providers Sarvodaya Communities Remote Alarm Device (RAD) Addressable Satellite Radio (AREA) Very Small Aperture Terminal IP alerting
  • 8. Communicating health risks with Healthcare Workers Response Physical World Affected Population Sensor Health Providers, Relief Workers At present health workers learn of adverse health events through MEDIA and WORD-OF-MOUTH, in some cases from PEERS RTBP m-HealthSurvey Observe Relevant Data Record and Transmit Data GSM phone network Store Data Broker Manage Relief Effort RTBP Server and Database Analysts, Health Officials, Epidemiologists, Decision Makers Monitor Data I nternet, GSM network Automated Alerts Interactive Analytics I nternet Decision Survey responses from 28 health workers from June 2009 to March 2010 RTBP I nteractive Visualization, Analysis and Event Detection Software Detection No formal Government procedure for sharing health risk information with health workers Survey responses from 15 health workers from June 2009 to March 2010
  • 9. Voice-enabled ICTs for Situational-Reporting 2010 Telephony voice quality affecting operating procedures 51.84%
  • 10. Pictographs to support Linguistically Challenged ~30% avg in South/West Asia and Sub-Saharan Africa are illiterate ~ 10% avg improvement in the last 20 years ~ 955,000 million/year international tourism departures 2008-2012 ~ 1.6 billion/year foretasted for 2020 Most countries speak more than one language Source UNESCO: http://tinyurl.com/bwj3stl Source World Bank: http://tinyurl.com/bwj3stl Source Ethnologue world languages: http://tinyurl.com/csfg45v Many of them with over 50 languages 1. Symbols would serve the: a) Illiterate and people with other disabilities b) Overseas travelers and Expatriates illiterate in the local language(s) 2. Reduces the a) need to message in too many languages b) load on the networks during a crisis
  • 11. Mobile pictograph alerting
  • 12. Library of symbols to consider UNOCHA Reliefweb, World Humanitarian and Country Icons : http://reliefweb.int/map/world/world-humanitarian-and-country-icons-2012 Emergency Mapping Symbols (Canada): http://emsymbology.org/index.html Homeland Security Working Group (USA) – adopts from http://symbolstore.org/ : http://www.fgdc.gov/HSWG/ref_pages/SymbologyBackground_ref.htm h UNOCHA Noun Project (not defined for alerting): http://thenounproject.com/collections/ocha-humanitarian-icons/
  • 13. Spot-On & Yazmi “STRIX” + “ASSET” satelliteenabled addressable + broadcast solution Aligned with ITU's SMART SUSTAINABLE DEVELOPMENT MODEL School solution with synchronous and asynchronous content delivery Can be adopted for health; e.g. illustrating complex medical procedures Also available for Warning & Response at the time of need
  • 14. ISCRAM-Asia 2014 @ IOTX Lanka www.iscramasia2014.org www.iotxconvention.org
  • 15. Thank You Nuwan Waidyanatha Nuwan [AT] lirneasia [DOT] net