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Prose Bisnis Jasa (case: telekomunikasi)
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Prose Bisnis Jasa (case: telekomunikasi)

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  • 1. Proses Bisnis Telekomunikasi Selular Kuliah Umum Sistem Informasi Manajemen Fakultas Ekonomi, Universitas Jenderal Achmad Yani Cimahi, 11 April 2014 Oleh: Helmi Wahidi
  • 2. Knowing MIS Telecom Process The 2nd Curve Discussion Agenda 2
  • 3.  Management Information Systems (MIS) is the study of people, technology, organizations and the relationships among them.  MIS helps firms realize maximum benefit from investment in personnel, equipment and business processes.  MIS is a people-oriented field with an emphasis on service through technology. What is Management Information Systems? Source: http://mays.tamu.edu 3
  • 4. 4 Telco Process Framework Source: http://www.tmforum.org
  • 5. 5 Process Hierarchy
  • 6. 6 Future Mobile
  • 7. 7 Telco Main Process DEVELOPMENT CRM REVENUES ENTERPRISE •License •Technology •Networks •PLM •Marketing •Customer Contact •Sales •CLM •Billing •Payment •Assurance •Strategic •Human Capital •Asset •Stakeholder C U S T O M E R
  • 8. 8 GSM Networks
  • 9. 9 GSM from 1G to 5G
  • 10. 10 SIMcard Process
  • 11. 11 Customer Lifecycle • Acquire prospective customer. • Manage the customer lifecycle through: • Segmentation • Campaign (up/cross selling) • Loyalty • Churn & win-back management.
  • 12. 12 Telco Assurance Source: http://www.ey.com
  • 13. 13 Revenue Leakages Source: http://www.kpmg.com
  • 14. 14 Digital Life (DNA ecosystem)
  • 15. 15 The 2nd Curve
  • 16. M2M 16
  • 17.  Comment  Question  Critique  Suggestion 17 Discussion
  • 18. Terima-kasih Contact: helmiwahidi@gmail.com