Problem solving
process
Design thinking Action Lab
analyze the problem
I've been hired to redesign lockers in a large
public school. Why current design is not
sufficient? Ar...
understand the outcome
What should be the outcome? How should new
lockers look / function?
In our case let assume new lock...
understand the stakeholders
Obviously there is more than one stakeholder
in this exercise. Students might look a the
probl...
reframe the problem
Sometimes reframing the problem helps
looking at it from different angle. Can bring new
ideas.
In our ...
define criterias / definition of done
What are the criterias used to evaluate the
project? How do I know that I am finishe...
define possible solutions
There might be more than one solution to the
problem. Let's gather them all.
Example : We can ma...
define costs of the solutions
How much would it cost? Is the solution
affordable for the school?
implement chosen solution or
prototype
Sometimes it is enough to create a prototype of
the solution or try it on smaller s...
test
Is it working? Are we confident we can present
solution to the customer?
evaluate with stakeholders
Are stakeholders happy? Or did they find out
that this is not what they really wanted?
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Lockers redesign

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Design thinking action lab : redesign lockers process.

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Lockers redesign

  1. 1. Problem solving process Design thinking Action Lab
  2. 2. analyze the problem I've been hired to redesign lockers in a large public school. Why current design is not sufficient? Are current lockers ugly? Are they too small? Do they malfunction? Maybe the problem is something else? Let's assume for the sake of the exercise that school wants lockers to be bigger than current one.
  3. 3. understand the outcome What should be the outcome? How should new lockers look / function? In our case let assume new lockers needs to be bigger but still fit in the schools short and narrow corridors.
  4. 4. understand the stakeholders Obviously there is more than one stakeholder in this exercise. Students might look a the problem different way then the school. For example : It might happen that only one group of students complain about the size of the lockers. For some they might be big enough.
  5. 5. reframe the problem Sometimes reframing the problem helps looking at it from different angle. Can bring new ideas. In our example : are lockers to small or do people just try to put too much stuff in it?
  6. 6. define criterias / definition of done What are the criterias used to evaluate the project? How do I know that I am finished? Example : How much bigger new locker needs to be? What percentage of lockers needs to be replaced?
  7. 7. define possible solutions There might be more than one solution to the problem. Let's gather them all. Example : We can make lockers taller. More things will fit. Or maybe we can turn one class into library where students can keep their books instead of lockers. Or maybe we can make only some lockers bigger and leave rest as it is?
  8. 8. define costs of the solutions How much would it cost? Is the solution affordable for the school?
  9. 9. implement chosen solution or prototype Sometimes it is enough to create a prototype of the solution or try it on smaller scale. To save the costs.
  10. 10. test Is it working? Are we confident we can present solution to the customer?
  11. 11. evaluate with stakeholders Are stakeholders happy? Or did they find out that this is not what they really wanted?
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