Creating a culture of sharing and reuse is one of the hardest issues in Knowledge Management. People use the KX because they know they are expected to and doing so is an important factor in their career progression. All employees are evaluated by their immediate supervisor approximately once every four months (more frequently on shorter projects) Knowledge Sharing is a key Professional Quality that occurs on everyone’s evaluations. Their knowledge sharing success is discussed with them during annual reviews and is a factor in promotions. At certain levels failure to share knowledge will prevent promotion.
The KX is: - Organized around Communities of Practice (COPs), which are mainly Industry and Competency focused - Trying to organize around Business Integration - What/Who Do You Identify With? Industry Competency Current Engagement
This screen provides a common access point to many of the databases (via the Communities of Practice) and to the Tools for locating and contributing information Headlines are four stories a week (and four weeks of history) selected by Marketing Department because of widespread interest to our people or our clients The Communities are the primary organizational focus of the knowledge. Each community manages its knowledge following a uniform approach. Examples of Community electronic newsletters, discussion databases and libraries are in the appendix. The Yellow Pages provides a tool for finding knowledge. It provides a searchable abstract of the purpose and content of each database, along with information on the sponsor and access limitations. Search and profile tools provide pull or push approaches to retrieving knowledge. This is a full text search tool that can be applied across target databases. The contribution tool provides a simple way of getting contributions to the appropriate user community. It is available from the Front Page as well as as part of the mail template. The user submits an abstract of the document, and answers questions regarding distribution restrictions, language, size and likely users. The document is automatically routed to relevant Knowledge Managers for review.
You should use the KX Front Page regularly to read headlines, search for knowledge that you need and keep up with news, key documents and databases related to your community. WILL BE IN DEMO Docfinder - Go to Front Page Main menu- click on “create new search button”- then fill in the required fields You can search up to 30 databases The search results will be sent back to your mailbox. There will be one message per database you had searched.
These databases are on all servers NAB & Personnel Directory are fist to show when you open a server. Client Service Directory Octel Network Directory Extended Absence Setup - add it from the server where your mail resides
To ease and encourage contribution to libraries, a new form will be released within the next few months which will allow users to contribute a library item from their mailbox. This will save users the “hassle” of deciding which library to contribute the item to. Users will nominate which area the document is relevant to such as change management, sap, process/energy and the document will be “posted” into the relevant library(s). The libraries that contributors will be able to contribute to include: BPM, Change Management, Communications, Consumer Products, Financial Services, Government, Healthcare, Industrial Products, Process, Process/Energy, SAP, Strategic Services, Technology and utilities. WILL BE IN DEMO
Some of these databases are currently on a trial basis and Andersen Consulting personnel can access them for free. For others, you must supply a valid charge number.