社會系統設計
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社會系統設計

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社會系統設計 Presentation Transcript

  • 1. Social Systems Design as a Vehicle Towards Local Public e-Services
  • 2. Outline
    • Introduction
    • Problems with implementation of local e-Government visions
    • Recent systems design research
    • Discussion of the “Designing Within” approach in the context of local public e-services
      • The user-designer
      • The designing community
      • The design culture
    • A possible way forward
  • 3. Introduction
    • The need for increased user participation and involvement in the process of designing and developing public e-Services
    • E-Government
    • Citizens expect and demand governmental services with a high degree of quality, quantity, and availability
    • Participatory Design ; Social Systems Design
  • 4. Introduction (cont.)
    • (1) In what way can Social Systems Design be applied to user-centred design and development of local public e- Services?
    • (2) In what way can Social Systems Design be used empirically?
  • 5. Problems with implementation of local e-Government visions
    • Local government has been left out of national strategies despite the fact that most government transactions with citizens take place at this level of government
    • Supply-side factors ; demand-side factors
    • Social Systems Design is the users, the people in the system who are the experts when it comes to the design of social and societal systems of all kinds
  • 6. Problems with implementation of local e-Government visions (cont.)
    • There have been a number of studies of public e- Services conducted and what services citizens actually need and desire
    • If the development of public services in reality is based upon needs, especially the “ unknown “ ones which are not yet formulated, recognized or understood
  • 7. Recent systems design research
    • “ Ddesigning for others”
    • “ Expert designing with users”
    • “ Designing within”
    • The “designing within” approach fulfils the criteria of authenticity, sustainability, responsiveness, uniqueness, personal development and organizational learning, and the ethics of design
  • 8. “ Designing Within” approach in the context of local public e-services
    • The user-designer
    • The designing community
    • The design culture
  • 9. The user-designer
    • It is the users, the people in the system, who are the experts when it comes to the design of social and societal systems of all kinds
    • The question of “unknown” needs can be answered
    • self-determination and in empowering ourselves to design our own systems
  • 10. The designing community
    • It is composed of three groups of stakeholders collectively, i.e., those who serve the system, those who are served by it and affected by it
  • 11. The design culture
    • There has to be a development of individual and collective capability to acquire a design culture that becomes a shared pattern of behaviour in the communities and in the end also throughout the entire society
    • It incorporates design literacy, as well as design competence
  • 12. A design culture integrates
    • (1) special ways of thinking and knowing
    • (2) concepts and principles that constitute design inquiry
    • (3) methods and means which incorporate creativity
    • (4) the “language“ of design and modelling
    • (5) conversation and consensus building
  • 13. A possible way forward
    • Empirical studies of Banathy’s ideas to fully apply Social Systems Design to the design and development process of local public e-Services
    • Building a design culture in a society is a process of enculturation through learning
    • The designing community should have userfriendly, design-learning resources available which would be developed by the design professionals
  • 14. Thank you