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Supporting older web users - a global view
 

Supporting older web users - a global view

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Andrew Arch's contribution to W4A panel session on 'Supporting Older Web Users in Spain'

Andrew Arch's contribution to W4A panel session on 'Supporting Older Web Users in Spain'

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Supporting older web users - a global view Supporting older web users - a global view Presentation Transcript

  • Supporting Older Web Users Andrew Arch Web Accessibility and Ageing Specialist W3C Web Accessibility Initiative
  • Who is Online? 65-74 55-64 45-54 16-24 Spain 2006 8% 26% 52% 89% 27% 60% 66% 79% 89% 76+ 65-75 55-64 45-54 18-24 USA 2008 (est) 26% 63% 78% 93% 65+ 55-64 45-54 16-24 UK 2008 28% 47% 67% 77% 79% 75+ 65-74 55-64 45-54 15-24 Australia 2006
  • What do older users do?
    • Pew Internet (USA):
    • Communication (email) is the most popular application
    • Information searching
    • Banking
    • Shopping
    • Social networking sites are the least popular
  • Ageing workforce
    • People are choosing to keep working
    • Government is encouraging people to work longer
    • Lifelong learning is important
    • Age-related impairments can be experienced while still employed
  • Training and support
    • Adaptive strategies are useful
    • Assistive technology may be applicable
    • Peer support seems to be a key factor
      • Group learning in a social environment
    • Browser interface needs to adapt
  • Browser importance
    • Simplified interfaces help learning
    • User Agent Accessibility Guidelines call for configurability
      • Opportunity to contribute to new version
      • Ensure older people’s needs are considered
  • Actions
    • Contribute to an ability to age in place
    • Promote business case for industry to adopt Web accessibility
    • Contact organisations with poor websites
    • Understand older users’ needs by involving older people in the Web development process
    • Provide training and support for older users
    • Develop browsers and assistive technology that can grow with the users’ needs
    • Get involved with standards development and adoption
  • Thank you
    • Contact Details:
      • Web Accessibility Initiative (WAI)
        • www.w3.org/WAI/
      • WAI-AGE Project
        • www.w3.org/WAI/WAI-AGE/
      • Email
        • [email_address]