Jet Aviation Standardizing Key Processes to Adopt Industry Best Practices1 Quick facts“…we liked that SAP had a clear road Company SAP Solution and Services • Name: Jet Aviation Management AG Upgrade SAP for Aerospace & Defense map for future functionality and had • Location: Zurich, Switzerland (SAP for A&D) solutions committed to its current platform • Industry: Aerospace and defense – MRO/ME service providers Implementation Highlights through 2015. This has been very help- • Products and services: Business aviation • Involved 1,200 users services • Accomplished in 3 phases over 1 year ful in planning the implementation • Revenue: Sfr980 million (US$1 billion) • Reengineered key MRO processes • Employees: 5,100 • Joined SAP user group to learn more and rollout of our software.” about the new software • Web site: www.jetaviation.com Andreas Haller, Director of IT Solutions, • Implementation partner: HCL AXON Why SAP Jet Aviation Management AG Challenges and Opportunities • Ability to build on existing investment in • Improve processes for maintenance SAP solutions scheduling; planning, scheduling, and • Enhanced industry functionality capacity planning; customer management • Strong implementation support and sales and billing; long-term planning • Road maps for future development and budgeting; reporting; and training • Commitment to current platform • Leverage existing processes and systems through 2015 that are sound Benefits • Improve efficiency, productivity, and • Harmonized organization and structures compliance in planning and execution in multiple markets • Manage change resulting from • Synchronized MRO processes introduction of new processes • Replaced customized solutions with • Lay the foundation for best practices standard solution for the organization and its processes • Created maintenance events based on Objectives task lists • Upgrade existing SAP® software • Instituted automated labor clocking for • Implement iMRO software for maintenance, real-time and detailed progress and cost repair, and overhaul (MRO) tracking • Integrate subsidiaries through shared • Accelerated quote process services • Achieved faster throughput • Standardize task lists Existing Environment • Integrate data held in external systems • SAP ERP application with SAP software • SAP for A&D solutions • Eliminate extraneous solutions • SAP NetWeaver® Business Warehouse component SAP Customer Success Story Aerospace and Defense – MRO/ME Service Providers
A wholly owned subsidiary of General Dynamics Corporation, JetAviation Management AG is a world-leading provider of businessaviation services. To support rapid growth and enhance profitability,Jet Aviation sought to make its strategies more proactive, optimizeresources, and adopt industry best practices. An upgrade of SAPfor Aerospace & Defense solutions, combined with an implementationof iMRO software from HCL AXON, helped improve the company’sability to schedule maintenance services, manage customer billings,and plan for the long term.Based in Zurich, Switzerland, Jet Aviation “To move forward and enhance our an early adopter and pilot customer ofoperates from 24 airport facilities in profitability, we needed to make our SAP for Aerospace & Defense (SAPEurope, the Middle East, Asia, North business strategies more proactive, for A&D) solutions. “These solutionsAmerica, and South America. The com- optimize business resources, remove have proven to provide a solid enter-pany provides maintenance, repair, and service bottlenecks, and adopt industry prise resource planning backbone thatoverhaul (MRO) services; completions best practices,” says Andreas Haller, could grow with our company,” Hallerand refurbishment; engineering and director of IT solutions for Jet Aviation. says. “Over time, however, heavy cus-fixed-base operations – along with This meant improving processes for tomization of the solutions had madeaircraft management, charter services, planning and scheduling aircraft mainte- them costly to maintain and createdaircraft sales, and personnel services. nance as well as capacity planning and various user issues.Jet Aviation’s European and U.S. aircraft budgeting. It also meant improving pro-management and charter divisions cesses for sales, customer management In upgrading to the latest release of thejointly operate a fleet of more than and billing, reporting, and training. In SAP solutions, Jet Aviation wanted a200 aircraft. addition, Jet Aviation wanted more visi- more standardized platform that could bility into specific maintenance tasks, support industry best practices. TheAcquisition of the company by General better integration with vendor systems company also wanted to take advan-Dynamics in 2008 was accompanied for more effective inventory management, tage of major improvements in A&Dby rapid growth that triggered the need and greater cost control. functionalities that had become avail-for advanced IT support for process able. “In addition, we liked that SAPmanagement, near- and long-term Adding Advanced Aerospace and had a clear road map for future func-strategic planning, and controlling. Defense Functionality tionality and had committed to its cur-In 2009, the company also faced the rent platform through 2015. This hasneed for reporting support to comply Since 1995, Jet Aviation has used been very helpful in planning the imple-with the U.S. Sarbanes-Oxley Act. functionality now available in the SAP® mentation and rollout of our software,” ERP application. The company was also Haller adds.
“SAP software is stable to run and can be upgraded smoothly. We value the experienced assistance available from SAP that is helping us adopt indus- try best practices.” Andreas Haller, Director of IT Solutions, Jet Aviation Management AG 2As part of the implementation, Jet the company to institute industry best list of tasks. Automated labor clockingAviation added iMRO software, an practices. During the second phase, enables detailed, real-time trackingSAP-endorsed business solution from Jet Aviation carried out the upgrade of service projects and their costs.SAP global services partner HCL of SAP ERP. The third phase involved Customers receive quotes severalAXON. Solutions endorsed by SAP post-upgrade development for advanced days sooner. Built-in complianceare produced in accordance with SAP planning functions. checks have standardized and stream-development guidelines and provide lined the compliance processes.additional choices and flexibility for Processes More Harmonized,businesses running SAP applications. Less Costly “We’ve changed both our core pro- cesses and our support processes,”Built to complement MRO functionality “The new software addresses our says Haller. “Processes are more har-in SAP for A&D solutions, iMRO is spe- most important requirements,” says monized across MRO, our company,cifically designed to meet industry re- Haller, “from compliance with Sarbanes- and structures throughout Europe, thequirements in the areas of maintenance Oxley to MRO execution, financial Middle East, and Asia.” Haller continues:engineering, planning, and operations. consolidation, and the management “SAP software is stable to run and canHCL AXON became the primary imple- of human resources skills. be upgraded smoothly. And we valuementation partner, helping Jet Aviation the experienced assistance availablefind an efficient migration path from its With SAP for A&D and the SAP-endorsed from SAP that is helping us adoptcustom-built solutions to the standard business solution iMRO in place, Jet industry best practices.”software platform that SAP for A&D Aviation can more easily define thesolutions and iMRO offered. scope of work for maintenance services Looking Ahead and then package and execute thoseJet Aviation opted for a phased imple- services. Standardizing these and Jet Aviation plans a complete rolloutmentation, which will eventually serve other processes has made the com- of the new software to its centers of1,200 users. In the first phase, HCL pany more efficient and cut costs. excellence by 2011 and to all its sites in Europe, the Middle East, and Asia by 2012. Implementation of the next“The new software addresses our most important requirements, from version of iMRO will add advanced compliance with Sarbanes-Oxley to MRO execution, financial consolidation, planning tools that create more visibility into actual capacity loads in the mainte- and the management of human resources skills.” nance network. Using an existing im- Andreas Haller, Director of IT Solutions, Jet Aviation Management AG plementation of the SAP NetWeaver® Business Warehouse component and a planned implementation of SAPAXON built a road map to help Jet Increased visibility into the processes BusinessObjects™ software, the com-Aviation move away from all but the has also helped with short- and long- pany hopes to enhance reporting withmost highly customized elements of term planning. advanced dashboards that improveits existing solutions. Consultants from the visualization of key performanceHCL AXON worked with the company In the past, Jet Aviation had to create indicators.to implement various workbenches and work packages manually. Today theplanning functionality that would allow company can automatically generate a