Fhn ignite r&r excellence lc performance

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  • 1. Excellence LC Performance Award AIESEC FTU HANOI SESSION 14-15
  • 2.  Founded on 2009, LC FTU Hanoi has grown so fast that becomes one of the biggest Local Chapters in AIESEC Vietnam. We are proud of our legacy we leave for the next generations: sustainable growth and healthy leadership development. Our vision would not change as we aim to be the most sustainably growing LC in AIESEC in Vietnam. We believe that applying for this award is meant to be a recognition for our members’ effort through generations, to make LC FTU Hanoi as fruitful as today. Vu Hien Local Chapter President 14-15
  • 3. Exchange performance 48 42 6 5 56 74 12 10 0 10 20 30 40 50 60 70 80 iGCDP oGCDP iGIP oGIP Exchange results on each programs 2012-2013 2013-2014
  • 4. Exchange performance 16.67% 76.19% 100.00% 100.00% 53.47% 0% 20% 40% 60% 80% 100% 120% iGCDP oGCDP iGIP oGIP Overall GROWTH RATE ON EACH PROGRAMS Growth rate
  • 5. Exchange performance 101 155 0 20 40 60 80 100 120 140 160 180 Overall Exchange OVER ALL EXCHANGE RESULTS 2012-2013 2013-2014
  • 6. Customer Experience Management 52 50 56 100 0 20 40 60 80 100 120 iGCDP oGCDP iGIP oGIP NPS COMPLETED 2013-2014
  • 7. Customer Experience Management 54% 64% 53% 76% 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 iGCDP oGCDP iGIP oGIP RESPONSE RATE 2013-2014
  • 8. Customer Experience Management 54% 64% 53% 76% 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 iGCDP oGCDP iGIP oGIP RESPONSE RATE 2013-2014
  • 9. Customer Experience Management 90% 83% 100% 100% 0.75 0.8 0.85 0.9 0.95 1 1.05 iGCDP oGCDP iGIP oGIP FIREFIGHTING 2013-2014
  • 10. Customer Experience Management - CEM
  • 11. Customer Experience Management – Endorsement from EP/Interns  Giang Nguyen (Aiesec ftu hanoi) was so helpful to me through my internship. She is a great worker and i really appreciated her help during my time here!  Julia Ocoonor – GIP - New Zealand  People from AIESEC Hanoi ftu are very thoughtful and nice. they are helping me a lot in everything i need. The also are very open and friendly witch helps for the integration in the local culture.  Julia Boutaud - GCDP - Brazil
  • 12. Customer Experience Management – Endorsement from EP/Interns  I really love to inspiring talks that AIESEC FTU HANOI held for us. Returnees shared with us a lot of interesting stories about their internship. And the song they showed at the talk "I was here" is one of the main factors that gave me the determination to go X-change.  Dang Huong Ly– oGCDP to Thailand  A group of 5 people came to pick me up at the airport at 7 a.m, which means they had to depart so early. I heard that 2 of them stayed at a hotel near the airport, and the others stayed at one`s house, so they could arrive airport on time to pick me up. I was so touched when i saw them in the early morning, I didnt expect that they could come so early. And from that moment, i knew that my internship would go smoothly because AIESEC is always by my side.  Nguyen Ngoc Anh - oGIP to Japan
  • 13. Other Measurements  Initiative to engage external partners  Invite partner to LC’s 5th birthday and recognize them in the party.  Offer partner iGIP to become learning partners – U-Bank and Adtech Company  Engage AIESECer to Partner’s event  Endorsement from partners - Link
  • 14. Other Measurements  Our partners enjoy in the LC 5th birthday (Photo taken with EB 14-15)
  • 15. Other Measurements  Initiative for leadership development in LC  Talent Coordinator with each team: TM member will collect input from members and take it to OCPs/TLs to help them resolve the case of members Link  Opportunity Booklet for OCP potential candidates for them to consider to apply Link  EB Dating Campaign for OCP candidates Link  Newbie Camp Link  First Step Conference for induction for newbies  Buddy System for Newbies Link  Cooperate with Talent Pool about strategies for TM Link  EB transition camp 13-15 Link  OCP Transition Camp 13-14 Link
  • 16. Other Measurements  Effective involvement in national and international initiatives  CEM challenge  Hanoi Regional Conference  Issued-based product implementation in oGCDP and oGIP  VP oGIP become oGIP NST
  • 17. Other Measurements  Collaboration with other LCs  Global Leadership Activation Day – with LC Hanoi  MEWO Regional event with LC Hanoi Link  CEEDer to LC Danang made by Amy Phan – LCP 13-14
  • 18. Other Measurements  Sharing GCPs, BCPs  Finance Training to LC Danang, LC FTU HCM and LC HN - Link  CEEDership by Amy Phan to LC Danang
  • 19. Other Measurements  Finance Sustainability  From 30th June 2013 to 1st July, 2014  Reserved in Months  More detail at Link Income 810,371,000 VND Expenses 500,830,000 VND Profit 309,541,000 VND Equity 617,695,673 VND Average Expenses (1-year expenses divided by 12) 41,735,792 VND Reserved in months 14.8 months