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Sensemaking workshop

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Presentation for the Workshop on Collaborative Technologies for Working and Learning (EC-TEL meets ECSCW) at 21 September 2013, Paphos (Cyprus)

Presentation for the Workshop on Collaborative Technologies for Working and Learning (EC-TEL meets ECSCW) at 21 September 2013, Paphos (Cyprus)

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  • 1. A Sensemaking Interface for Doctors’ Learning at Work: A Co-Design Study Using a Paper Prototype Vladimir Tomberg, Mohammad Al-Smadi, Tamsin Treasure-Jones, Tobias Ley
  • 2. Learning at the Workplace • No time to reflect • No time to learn about experiences • High workload of general practitioners • A lot of the valuable experiences get lost, if the doctors are not remembered or reflected upon
  • 3. Supporting Sensemaking in Informal Learning • Informal learning is episodic in nature • Episodes of learning experiences are stored in episodic memory • Mental categorization requires: – foraging (information seeking, finding, and collecting) – sensemaking (building representations and interpreting information) • Up-to-date systems do not focus on retrieving experiences from episodic memory
  • 4. A Design for Supporting Memory Retrieval and Sensemaking • The main support mechanisms in the episodic and semantic memory systems need to be considered • Contextual cues (time, place, tags) need to be represented in the interface to access past episodes from episodic memory • Categorization and enrichment happen in semantic memory in which the episodes are connected
  • 5. Timeline for Episodic and Sorting for Semantic Memory
  • 6. Map for Episodic and Layered Model for Semantic Memory
  • 7. Tag Cloud for Episodic and Concept Map for Semantic Memory
  • 8. Participatory Co-design Using a Paper Prototype • The paper prototype has been used in a series of co-design meetings over several months in order to generate and validate initial ideas • The series have been held with clinical staff from two medical practices: 2 GPs and 2 Diabetic Specialist Nurses (DSN) and 2 Health Care Assistants (HCA)
  • 9. Functionality that was considered to be particularly useful • The timeline view • The collections visualization • The tag cloud view • The links view. • Participants saw the tool as offering support at both an individual and organizational level
  • 10. Possible Risks Found • Participants would not do anything else with the material. For this reason they suggested that one should be prompted to identify actions/tasks for themselves (and colleagues) related to the material/bits they are working with
  • 11. Conclusion • The general architecture of the interface is perceived to be effective • Healthcare professionals prefer time and topic cues rather than location cues • The suggestion for reminders also suggests that memory processes offer a suitable conceptualization for their informal learning needs
  • 12. Future Work • To investigate the important collaborative aspects which have come out from the initial feedback: – providing agreed categories and structures – visualizing tags others have used – sharing material and sensemaking tasks with colleagues • We will particularly focus on how this collective knowledge influences individual sensemaking

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