DSi Service Manager            Solution OverviewPresented by Dispatching Solutions, Inc.
Objectives TodayDefine System RequirementsIdentify Potential ROIDSi Service Manager Software Overview
System Requirements•   Visual Scheduling and Dispatching•   Dispatch Centrally, Regionally or Locally•   Manage Work Order...
Your ROI Potential• Hard Dollar Savings from…   Reduced technician overtime   Reduced last-labor-to-close time   Increa...
Software Solution by DSi• DSi Service Manager is designed to help you with:   –   Work order management from creation to c...
Work Order Screen        Comprehensive information about work orders
Technician Software                      Works online or off line
Technician Calendar                           • Track time                         • Report labor                      • V...
Technician Timesheet
PM Contract Management             Manage service agreements & PM work
Monitoring & Alerting                   • Proactive Management                         • Customer Service                 ...
Reporting & Analytics                        Manage by the numbers
Mobile Manager Software                     • 2-way communications                    • Ad ho schedule changes            ...
Dispatching Solutions Background• 20+ years of expertise in the industry• 100+ customers: specialized transport, service a...
Customer Results Technician overtime: Reduced 30% Last-labor-to-close time: Reduced 50% WIP: Reduced 30% Parts invento...
Dispatching Solutions, Inc.How to contact us:On the Phone:              909-460-6404On the web:                Dispatching...
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DSi Service Manager solution overview 2013

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DSi Service Manager solution overview 2013

  1. 1. DSi Service Manager Solution OverviewPresented by Dispatching Solutions, Inc.
  2. 2. Objectives TodayDefine System RequirementsIdentify Potential ROIDSi Service Manager Software Overview
  3. 3. System Requirements• Visual Scheduling and Dispatching• Dispatch Centrally, Regionally or Locally• Manage Work Orders from Creation to Close• Paperless “paper trail” of technician labor and costs• Online Access to Service Letters and Parts Ordering• Manage PM Contracts and Schedules• Integrate GPS for navigation and billing accuracy• Workflow/Process Management and Alerting tools• Reporting and Analysis Tools
  4. 4. Your ROI Potential• Hard Dollar Savings from…  Reduced technician overtime  Reduced last-labor-to-close time  Increased technician productivity  Reduced WIP  Reduced parts inventory  Reduced fuel costs
  5. 5. Software Solution by DSi• DSi Service Manager is designed to help you with: – Work order management from creation to close – Optimizing technician schedules – Matching Skills & Tools to jobs – Reporting labor, parts & expenses to work orders – Benchmarking technician performance against standards – Managing PM contracts and schedules – Integrating GPS for navigation and messaging – Manage by exception with workflow and alerting tools
  6. 6. Work Order Screen Comprehensive information about work orders
  7. 7. Technician Software Works online or off line
  8. 8. Technician Calendar • Track time • Report labor • View Schedules
  9. 9. Technician Timesheet
  10. 10. PM Contract Management Manage service agreements & PM work
  11. 11. Monitoring & Alerting • Proactive Management • Customer Service • Driver Safety
  12. 12. Reporting & Analytics Manage by the numbers
  13. 13. Mobile Manager Software • 2-way communications • Ad ho schedule changes • Real-time status updates
  14. 14. Dispatching Solutions Background• 20+ years of expertise in the industry• 100+ customers: specialized transport, service and rental customers• Full 2-way integration with enterprise dealer systems (CAT DBS, QuickBooks)• Six-Sigma proven savings• Software features designed with construction equipment dealers in mind
  15. 15. Customer Results Technician overtime: Reduced 30% Last-labor-to-close time: Reduced 50% WIP: Reduced 30% Parts inventory: Reduced 25% Fuel expense: Reduced 10 – 20% Technician Productivity: Increased 35%
  16. 16. Dispatching Solutions, Inc.How to contact us:On the Phone: 909-460-6404On the web: DispatchingSolutions.comBy Email: sales@DispatchingSolutions.com Visit us at these events: • AED/CONDEX 2013 - January 15-17, Las Vegas, NV • NADITA 2013 - April 22-25, Las Vegas, NV 440 N. Mountain Ave. Suite 208, Upland, CA 91786

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