NVQ & SVQ Diploma in Beauty Therapy Level 3 Sample Unit G8 (draft sample material)

2 Section Develop and maintain your effectiveness at work 26

Unit G8 Develop and maintain your effectiveness at work What you will learn: G8.1 Contribute to the effective use and monitoring of resources G8.2 Meet productivity and development targets 27 27

Level 3 Beauty Therapy Develop and maintain To make sure the end-of-year audit is correct with regard to items that may be offset against tax due your effectiveness at from the business. work If you are aware of any shortages of tools or equipment you should report them immediately to the designated The resources covered within this part of the unit are: person within your salon. This will ensure the smooth running of the salon and avoid unnecessary problems stock control such as clients being kept waiting because the required tools and equipment equipment is already in use. human resources (people) time. Human resources The people that work in the salon should be a valuable Tools and equipment asset to any business. However, for the salon to remain profitable, this means employing the right people for Unit G8 Salon tools and equipment are monitored in the same way as salon and retail products. The main difference the right job and ensuring that they are provided with is that stocktaking of tools and equipment should be all the training needed to carry out the role. If this carried out less frequently; tools and equipment should does not happen it may lead to client dissatisfaction last longer provided they are properly maintained and resulting in loss of clientele, negative publicity and/or only used for business purposes. To ensure the optimum litigation (see the Sale and Supply of Goods Act 1994, life expectancy of electrical equipment you should make page 12). A therapist carrying out the duties of a junior (on a therapist’s pay) would not be cost effective as the Develop and maintain your effectiveness at work sure you are complying with the Electricity at Work Regulations (refer to page 123 for further information). therapist would not be bringing sufficient revenue into the salon to cover their wages. It is important to monitor the levels of tools and equipment in the salon for several reasons: Think about it To ensure the correct number of working items If you employ a ‘Saturday junior’ you need to check that are needed for the smooth running of the your local bylaws. Do you need a licence to employ salon (some may be out of use, either broken or people under 16? awaiting repair) To calculate if the levels need to be increased The table below shows a common resource problem to meet the demands of the salon (if there are more and possible solutions. therapists employed, more equipment will be needed) Resource Outcome Solution problem Therapist A whole Try to share out the work phones in column of amongst the other staff (with sick clients have similar levels of competency) no therapist Telephone clients, explain the situation, then reschedule where possible Cancel appointments (this should be a last resort) All staff should have good working conditions as laid down in law, examples of which are the Working Time All salon equipment should be regularly checked and maintained Directive and The Health and Safety at Work Act. 28

The workplace environment – Beauty Therapy Time Good time management involves working out the amount of time each treatment needs. There are a Time is another valuable resource in the salon number of things that you will need to take into account. environment. It is essential that all staff make good use of their time at work as time is money! All the services carried out in the salon are priced to include the cost of time to discuss materials (products, electricity, water, etc.) and the time aftercare it takes to complete the service. It is essential that you are able to carry out all salon services in a commercially time to get undressed time to get viable time and, by doing so, you are fulfilling part of dressed your obligations under the Sale and Supply of Goods EACH CLIENT Act 1994. NEEDS: consultation For your Portfolio time to pay time and purchase Your awarding body has set timings for technical Unit G8 products services that are deemed commercially viable. Are time for the you aware of these timings? If you are not, you should treatment speak to your tutor or assessor and ask them for this information. Calculating how much time is needed for individual treatments Develop and maintain your effectiveness at work (1) (2) (3) (4) (5) TIME SUSAN YASMIN LOUISE HAYLEIGH 9.00 MRSAUSTIN MISS ALLEN MISS BROWN MR SIMONS PHONE 823181 PHONE 631212 PHONE 761047 PHONE 471151 1/2 LEGWAX ACRYLIC NAILS WEDDING FULL BODY 9.30 MRS WOOLFORD FULL SET PAMPER MASSAGE PHONE 621148 FULL BODY 10.00 MASSAGE 10.30 MRS J. STREET MRS SINGH PHONE 521683 PHONE 821356 EYELASH PERM EYELASH AND 11.00 MRS K. GAROGHAN MISS COLLINS BROW TINT PHONE 356987 PHONE 712185 AROMATHERAPY BRIDAL MAKE-UP 11.30 CANCELLED BACK MASSAGE A salon appointments book 29

Level 3 Beauty Therapy My story Time is money Sylvie worked as a therapist in a busy salon. Every Friday she carried out a full column of treatments. The salon allocated commercially-accepted times for each treatment. Despite the amount of work she carried out, she still needed to earn more commission each week (as her expenses were more than her income). On looking through the appointment book, she noticed that the way her appointments had been booked, she sometimes had more than enough time to Unit G8 complete each client. She then realised that if her clients were rescheduled, she could actually do another three clients each Friday and still have a lunch break! Sylvie explained this to the salon receptionist and asked her to reschedule all her clients (as far as she was able) to maximise her opportunities to meet her targets and increase her commission. • Was this Sylvie’s responsibility? Develop and maintain your effectiveness at work • Whose responsibility is it to ensure that all working time is utilised to the full? The table below shows some common time problems and their solutions. Resource problem Possible causes Outcome Solution Therapist is continually Therapist is not up to speed All other clients kept Enlist the help of other running behind schedule waiting, leading to client members of staff to take over dissatisfaction one of the clients or assist the therapist in order to help them catch up Junior member of staff is May cause unnecessary Junior needs retraining not fulfilling their own job friction between the therapist role effectively, causing and the junior unnecessary problems for the salon Instructions from the Therapist may not meet Therapist needs retraining therapist are unclear or productivity targets poorly timed Some common time problems and their solutions 30

The workplace environment – Beauty Therapy In some instances, it may be necessary to allow the therapist more time per client when booking appointments, depending on the speed and experience of each individual. It may also be that the therapist needs retraining in certain areas to enable them to get up to speed. Unit G8 Observation can form part of on-the-job training Develop and maintain your effectiveness at work Assessment guidance What your assessor is looking for You must demonstrate in your everyday work that you have met the standards for contributing to the financial effectiveness of the business. You will have to prove to your assessor that you can competently: • Monitor and effectively use resources (human, stock, tools and equipment and time) • Set and achieve productivity targets for retail sales, technical services and development targets for your own personal learning. You will be assessed once on your contribution to the monitoring and effective use of resources. The rest of your evidence is most likely to come from documentary evidence that you have assembled in your portfolio. You are not allowed to use simulated activities as part of your evidence. 31

NVQ & SVQ Diploma in Beauty Therapy Level 3 Sample Unit G8 (draft sample material)

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NVQ & SVQ Diploma in Beauty Therapy Level 3 Sample Unit G8 (draft sample material) Document Transcript