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Recap: 2013 Customer Love Summit
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Recap: 2013 Customer Love Summit

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Recap slides for the 2013 Customer Love Summit held on February 14th at MassChallenge. Sponsored by Richards Barry Joyce & Partners.

Recap slides for the 2013 Customer Love Summit held on February 14th at MassChallenge. Sponsored by Richards Barry Joyce & Partners.

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  • 1. Customer Love Summit Recap #CustLove13 Slides compiled by @Vsnap
  • 2. On February 14, the day when you letpeople know how you really feel aboutthem…
  • 3. …100 business leaders came togetherto talk about the magic combinationthat creates Customer Love. Information Emotion (big data) (the interface)
  • 4. This conversation had that specialthing that is so awesome to be around.That thing looks like this…big awesome ideas wicked nice people
  • 5. The following folks led theconversation… Joe Gagnon, @PennFosterPres Tamsen Webster, @tamadear Penn Foster Allen & Gerritsen Aubrie Pagano, @aubriepagano John Kelly, @realBackOffice Bow & Drape BackOffice Associates Dave McLaughlin, @davemacboston Butch Stearns, @ButchStearns Vsnap The Pulse Network Joe Chernov, @jchernov Laura Horak, @laurahoots Kinvey HootSuite Brian McKenzie, @RBJ_Partners Trish Fontanilla, @Trishofthetrade Richards Barry Joyce & Partners Vsnap
  • 6. …with people from all of thesecompanies:• 40Berkeley • HollandMark • Practically Green• Allen & Gerritsen • HootSuite • Promoboxx• Apperian • Hotel Tonight • The Pulse Network• Apptegic • HubSpot • Richards Barry Joyce• BackOffice Associates • Indivly • Scholastic• The Boston Globe • ISITE Design • Shareaholic• Boston Logic • Kinvey • Shoestring Media• Boston Red Sox • Libboo • Smart Lunches• Bow & Drape • Lose It! • Tibco Spotfire• Car Care Check • MassChallenge • Time Inc.• Closer Knit • Ministry of Supply • TreeView Consulting• CustomMade • MITX • TripAdvisor• Digital Influence Group • Mobee • Ubersense• dwinQ • Nanigans • UNREAL Candy• EverTrue • NBC Boston • Uspin• Exact Target • Nexus Partners • ViralGains• Fidelity Investments • NoshOn.it • Vsnap• FitnessKeeper • The Pace of Service • Wayfair• Forrester • PerkStreet Financial • WBUR• Grasshopper • Pingup • Wiggio• HAILO • Pixability • Zipcar
  • 7. …which sparked this activity on Twitter:
  • 8. Takeaways & Next Steps• Clearly there’s a desire to keep exploring this conversation about designing feeling-focused interfaces on top of rich data to make customers feel amazing.• So we’ll continue to convene it.
  • 9. ContactIf you want to be part of this, let us know. WeLOVE to meet other businesspeople whoshare our beliefs!!!Dave McLaughlin, CEO• dave@vsnap.com @davemacbostonTrish Fontanilla, Community Manager• trish@vsnap.com @VsnapJoe Nigro, Business Evangelist• joe@vsnap.com @JoeNigro
  • 10. Thank you to our partners!
  • 11. The Customer Love Summit grew out of the Vsnap team’s focus onbringing warmth to the web, helping businesses engage customersmore personally and with more feeling. Here’s a little more aboutVsnap.Vsnap is a feeling-focused video messaging platform. We make it easyfor people in sales & support to record, share and measure shortvideo messages as a warmer, more personal alternative to email orother text communication.When you vsnap your customers, they take action 40% more thanwhen you email them, and they become more vocal on social media.Vsnap offers real-time analytics, customizable branding, and theability to attach other documents and links. You can record vsnaps viathe web or iOS and Android devices. You can share a vsnap toanybody with an email address or a Twitter handle, and recipientsnever need to register or download anything to view your vsnap.