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The Essentials of Great Search Design (ECIR 2010)
 

The Essentials of Great Search Design (ECIR 2010)

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Enterprise search is a wicked problem - a problem that can't be solved merely with clever algorithms, beautiful code and lots of data. It takes dialog and cross-diciplinary collaboration with ...

Enterprise search is a wicked problem - a problem that can't be solved merely with clever algorithms, beautiful code and lots of data. It takes dialog and cross-diciplinary collaboration with stakeholders, users and techies to explore all the requirements for a possibly great enterprise search solution.

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    The Essentials of Great Search Design (ECIR 2010) The Essentials of Great Search Design (ECIR 2010) Presentation Transcript

    • The Essentials of Great Search DesignSearch User Experience
    • As an enterprise search consultant Oslo, Norway
    • Working both public and private sector
    • I’ve learnt Onevery important thing
    • Search is aWicked ProblemPeter Morville, not me.
    • Enterprise Search is harder...High AmbitionsVague GoalsTight BudgetsEven Tighter Deadlines
    • ...than you would imagineWeak InfrastructureLegacy SystemsFaulty MetadataScanned DocumentsConvoluted Security
    • To solve it takes more than Clever Algorithms, Beautiful Code and Lots of Data
    • DialogIt requires and Cross-diciplinary Collaboration with
    • StakeholdersProduct OwnersProject ManagersSales/marketingHuman Resources
    • Users Users Customers Customers Employees Employeesflickr.com/papazimouris
    • Techies Sysadmins Programmers Web designersflickr.com/aaronvandike
    • To create something trulyEfficientUsableDesirable
    • You need a process to explorerequirements ahead of iterativedevelopment. Business Goals Concept Development User Needs Product Backlog Technological Interaction Technology Capabilities Design Design Inspiration Ideation Implementation
    • We call itSprint 0
    • Stakeholder Concept System Revising UI Prototype Sketching Architecture Wireframes Interview Process Prioritizing User Integration Modelling User Testing Product Interviews Testing Backlog Personas & User Information Concept Hardware & System Final Report & Stories Modelling Review Specification Presentation Indexing All in just 4 weeks! Technology Content Wireframing Performance Assessments Inventory Testing
    • StakeholdersIt’s not anego trip... Business Information Value Systems Architect Architect Emotional Process Innovation Innovation User Functional Technological Innovation Needs Capabilities Users Techies Interaction Designer
    • IncludeEverybody in the design process!
    • Because we all see things a bit differently
    • What kindof designerare you?
    • Seek to unite Business Goals User Needs and Technological Possibilities
    • Because innovation happenswhere diciplines intersect. “If I had asked people what they wanted, they would have said faster horses.” - Henry Ford flickr.com/sandcastlematt
    • ProblemsFind the that you need to solve later!
    • flickr.com/ijzerman
    • Okay...Let’s dive in!
    • Seek inspiration flickr.com/nedrichards
    • Learn from Stakeholders what makes them Successful I Won!flickr.com/photos/sepblog
    • Ask questions like:How do you know its a problem?Who are most effected by the problem?How would you measure progress?What would show that youre successful?When do you need results?
    • Learn from Users what makes themProductive
    • Ask questions like:How is it like where you work?What tasks do you perform?When do you typically seek information?What is relevant information to you?Who recieves the information you find?
    • Learn from Techies what makes themReassured
    • Ask questions like:Who uses the system and for what?What kind of documents does it contain?What’s the projected growth in data size?How are other systems integrated?How is access control managed?
    • Document the basis for your design decisions.
    • Document user needs asPersonas and User Stories “I want an automatic search on the customer when a phone call comes in, so that all customer information in the CRM system automatically pops up on my screen.” Age 20 years Role Account manager Background High school Computer Much time online, Experience Facebook, YouTube
    • To help stakeholders make priorities. HIGH Benefit to Personas Work on Work on these these features features LATER NOW LOW HIGH Technical Technical Feasibility Feasibility Ignore these Work on features, these possibly features forever. later. MAYBE LOW Benefit to Personas
    • Organize entities, categories and facets in Information Models
    • To help users make sense of information
    • Sketch out concepts that integratePersonas,User StoriesandInformationModels.
    • Supported bySearch Modes Behaviors Design PatternsKnown-item Narrow Auto-CompleteExploration Pearl Growing Best BetResearch Pogostick Guided NavigationRe-finding Agonizing Universal Search Scanning Personalization Pivot
    • Prototype and test the interaction design to discover potential usability issues.
    • Prototype and test the technical design todiscover potential bottle-necks and pitfalls.Fileserver loadFaulty security mechanismsDependencies with other systems
    • Let’s go over that Again...
    • IncludeEverybody in the design process!
    • Seek to unite Business Goals User Needs and Technological Possibilities
    • ProblemsFind the that you need to solve later!
    • Ask, try, learn, repeat... Business Goals Concept Development User Needs Product Backlog Technological Interaction Technology Capabilities Design Design Inspiration Ideation Implementation
    • We discover the best solutions Together
    • Presentation by:Vegard SandvoldDesigner / Information Architecthttp://twitter.com/vsandvoldhttp://thingsontop.com