Upcoming SlideShare
×

Build your library a six sigma way

306 views

Published on

Based on Paper "Build Your Library a Six Sigma Way" presented at Malibnet International Conference at IIM Indore on “ International Conference on Creating Wisdom through shared learning Role of Librarian And Information Managers” held on 11Oct 2012- 13 Oct 2012

0 Likes
Statistics
Notes
• Full Name
Comment goes here.

Are you sure you want to Yes No
• Be the first to comment

• Be the first to like this

Views
Total views
306
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
6
0
Likes
0
Embeds 0
No embeds

No notes for slide

Build your library a six sigma way

1. 1. * Vrushali Dandawate, Librarian, AISSMS College of Engineering, Kenedy Rd, Pune-411001, Maharashtra vrushalibasarkar@gmail.com
2. 2.  A performance goal, representing 3.4 defects for every million opportunities to make one.  A series of tools and methods used to improve or design products, processes, and/or services.  A statistical measure indicating the number of standard deviations within customer expectations.  A disciplined, fact-based approach to managing a business and its processes.  A means to promote greater awareness of customer needs, performance measurement, and business improvement.
3. 3.   Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of variation (the data spread) σ μ
4. 4. Origin of Six Sigma Motorola the company that invented Six Sigma • The term “Six Sigma” was coined by Bill Smith, an engineer with Motorola • Late 1970s - Motorola started experimenting with problem solving through statistical analysis • 1987 - Motorola officially launched it’s Six Sigma program
5. 5. The Growth of Six Sigma GE the company that perfected Six Sigma • Jack Welch launched Six Sigma at GE in Jan,1996 • 1998/99 - Green Belt exam certification became the criteria for management promotions • 2002/03 - Green Belt certification became the criteria for promotion to management roles
6. 6. What it means to be @ Six Sigma Is 99% (3.8s) good enough? 99.99966% Good – At 6s 20,000 lost mails per hour 7 lost mails per hour Unsafe drinking water almost 15 minutes each day One minute of unsafe drinking water every seven months 5,000 incorrect surgical operations per week 1.7 incorrect surgical operations per week 2 short or long landings at most major airports daily One short or long landing at major airports every five years 200,000 wrong drug prescriptions each year 68 wrong drug prescriptions each year
7. 7. Six Sigma A scientific and practical method to achieve improvements in a company Scientific: • Structured approach. • Assuming quantitative data. ”Show me the money” Practical: • Emphasis on financial result. • Start with the voice of the customer. “Show me the data”
8. 8.      D- efine. Define the problem, the requests or comments of the customer, and the goals of the project. M-easure. Measure the key factors of the preset process and collect significant data. A-nalyze. Analyze the collected data to validate the cause-and-effect relations I-mprove. Improve the present process based on the analysis of the data using strategies C-ontrol. Control the future process to make sure that deviations from the target are immediately corrected before they can even cause defects.
9. 9. Alternative interpretation Prioritise (D) Hold gains (C) Measure (M Improve (I) Interpret (D/M/A) Problem (D/M/A) solve
10. 10. Sigma 1 2 3 4 5 6 % Good % Bad DPMO 30.9% 69.1% 691,462 69.1% 30.9% 308,538 93.3% 6.7% 66,807 99.38% 0.62% 6,210 99.977% 0.023% 233 99.9997% 0.00034% 3.4
11. 11. 1 Six sigma helps to archive long terms goals of Library 2 It help to reduce work load of library employee 3 It helps to satisfy user needs 4 It help to develop the quality of library services 5 It help to employee to work smarter
12. 12. The Six Sigma Initiative integrates these efforts Knowledge Management
13. 13. Situation before the work Sr. No. Particulars Details 1 Data Entry Target 2500 students data needs to be entered 2 Entry Words 35 words per entry 3 Duration 4 Manpower The work to be completed within 30 working days One data entry operator with the speed of 30 words per minute. 5 Working Hours 8 hours in a day
14. 14. Situation after the work Sr. No. 1 2 3 Particulars Before After System used Data entry target Duration 4 5 6 7 8 Manpower Speed Findings Defects Result Ordinary 2500 30 working days , 8 hours per day four operator 40 wpm 30 entries in a days 80 entries Work done in 30 days with 75% accuracy Six sigma 2500 30 working days, 4hours per day. four operators 30 wpm 60 entries in a day 0 entries Work done in 20 days with 100% accuracy 9 Sigma level 2 6
15. 15. Sr. No. Particulars Details 1 Students daily visit to library 50-60 students in day 2 Staff daily visit to library 3 Use of e-journals by 60% students and staff Total no of books issued per 200 - 250 day 4 6-10 staff in a day Table No -1 (Table No. 1 : Situation before survey ) (Source: User survey)
16. 16. Sr. Particulars No. 1 Syatem used 2 Students daily visit to library Before After Ordinary 50-60 students in day 3 4 6-10 staff in a day 60% Six sigma 200-250 students in a day 20-30 staff in a day 90% 200 - 250 300-400 6 7 Staff daily visit to library Use of e-journals by students and staff Total no of books issued per day Findings Result 8 Sigma level 5 No of Users was less No of Users Increased Work done in 30 days with Work done in 20 days 75% accuracy with 100% accuracy 2 6 Table no – 2 (Table No. 1 : Situation before survey ) (Source: User survey )
17. 17. Six Sigma helps to improve the standard of the library and helps to improve the skills and ability of the library employees. It insists on continues improvement and development of the library as well as library staff members. The ultimate goal of the library is to satisfy its users. This can be achievable by the Six Sigma. It helps library employees to have a better management to evaluate the services to library users