Earning certifications efficiently 5.30.12 atlanta user group

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Earning certifications efficiently 5.30.12 atlanta user group

  1. 1. How to Earn Certifications Efficiently:Michele McMahon 5.30.12
  2. 2. Agenda• Certification Process – Resources• Training Options – Premier Success – Training Courses – Training at Dreamforce ‘12• Exam Options – Testing Centers – Dreamforce
  3. 3. Customer Success Manager:Michele McMahon “Bringing 20 Years Experience, including 8 Years Salesforce.com Experience” Multiple Client-Side Industry-Expertise Implementations Experience Dreamforce & Cloudforce MBA Speaker: ‘07, ‘10, 11, ‘12
  4. 4. Preparing Efficiently1. Get the Certification Guide – it tells you the weighting of each topic2. Training Plan – Gives overview of Premier Training. Good for visual / audio learners – Get two screens and watch the video while you have a demo org open and practice some of the items if you also need to learn the org / haven’t had a lot of exposure3. Practice Questions – ”Like” Salesforce.com’s Facebook Page for Access – Practicing questions gets you in the swing of things – Don’t use unauthorized questions online – many are out of date4. Review QuickSheets referenced in each Study Guide
  5. 5. Certification Prep ResourcesWeighting Certification Guidehttp://certification.salesforce.com/Implementation-ExpertsOnline Premier Support Traininghttps://help.salesforce.com/apex/HTTrainingCatalogFacebook Fan Page: More Info & Practice Questionshttps://www.facebook.com/#!/SalesforceCertificationTraining Optionshttps://help.salesforce.com/apex/hthome Don’t use unauthorized websites. Don’tCourse Material (If you took the class) buy questions or guides.
  6. 6. Certification Site Certification.salesforce.com
  7. 7. Exam Outline
  8. 8. Premier Success: Training Resources
  9. 9. Premier Success: Online Training
  10. 10. Instructor-Lead Training
  11. 11. KEY DOCUMENTS:ADMIN 201 & Service Cloud Examples
  12. 12. Admin201• About the Exam• 60 multiple-choice questions• 90 minutes allotted to complete the exam• 60% is the passing score• Registration fee is USD 200• No hard-copy or online materials may be referenced during the exam• No prerequisites; recommend taking Administration Essentials (ADM 201)• For a full exam outline, click here for the Study Guidehttp://certification.salesforce.com/Administrators
  13. 13. Service Cloud Prep: Top DocumentsWeighting Certification Guidehttp://certification.salesforce.com/Implementation-ExpertsOnline Premier Support Traininghttps://help.salesforce.com/apex/HTTrainingCatalogCourse Material (If you took the course)Facebook Fan Page: More Info & Practice Questionshttps://www.facebook.com/#!/SalesforceCertification Don’t use unauthorized websites. Don’tLinkedIn Study Group (Approved) buy questions orhttp://www.linkedin.com/groups?home=&gid=4221013&trk=anet_ug_hm guides.
  14. 14. Service Cloud About the Exam• 60 multiple-choice questions.• 105 minutes allotted to complete the exam.• 72% is the passing score• No hard-copy or online materials may be referenced during the exam• Administrator201 Pre-requisite
  15. 15. Exam Options
  16. 16. Exam Options• Testing Centers• Dreamforce• Online Proctored Exam
  17. 17. Taking the Exam: Do it Online and Save Time!• Schedule it in advance – you need at least 48 hours in advance• Get the right camera. Give yourself an hour to set it up the first time• Start test within an hour of scheduled start time or you’re locked out• You are monitored: computer screen, audio, keyboard• Blank paper and writing utensils are allowed. No notes• Take at least one online test.• Release Certifications: Not proctored. No advance scheduling• Pass or Fail immediately. No score or what you missed• If you fail, review material and take again quickly
  18. 18. GENERAL ADVICE
  19. 19. General Advice • Don’t let fear of failing stop you. Go for it! If you fail, take it again! • There are lots of resources designed to help you earn the certification • Learn at your own pace with Premier Success • Everyone learns differently – know how you learn (visual, audio, experiential) • Print key documents, like the study guide • Learn how to consume information faster • Set a deadline and do it • Set up multi-monitor workstations with large screens • Order the Kryterion Camera (for online certification) • Kill three birds with one stone: – Earn certifications faster – Understand Premier Success Resources Available to You – Help your colleagues earn certifications faster
  20. 20. Remember….• These resources are designed to help you pass certifications – they hit all the key points• Don’t create extra work for yourself!• If you want to really learn the system at the same time as certifying, hands-on experience is the only way. Get a demo org and practice• You may want to practice more on Admin201 and Admin301 but not Service Cloud or Sales Cloud. Example – you can’t practice setting up a CTI integration or LiveChat• When learning New Releases – be as hands-on as possible in your demo org while watching the training
  21. 21. Preparing Efficiently1. Get the Certification Guide – it tells you the weighting of each topic2. Online Training – Gives overview of Premier Training. Good for visual / audio learners – Get two screens and watch the video while you have a demo org open and practice some of the items if you also need to learn the org / haven’t had a lot of exposure3. Practice Questions – ”Like” Salesforce.com’s Facebook Page for Access – Practicing questions gets you in the swing of things – Don’t use unauthorized questions online – many are out of date4. Review QuickSheets referenced in each Study Guide
  22. 22. Taking the Exam• Proctored Exam Testing Location• Dreamforce ’12 – Discounted Fee. Sign up early – they book!• Online Proctored (OLP) exam requirements: www.webassessor.com/downloads
  23. 23. Test Taking Tips• Budget your time and use it all - there is plenty but don’t let any questions go unanswered. No extra points for finishing fast• Answer the easy questions first – take a second pass through• When reading the question, ask yourself what the answer is first before jumping to the answer. You will be surprised what you know• If time is up and you haven’t hit “submit”, the test will auto submit• Mark anything your not sure of - you can review all questions before submitting• Rule out the wrong answers - decide between remaining choices• Don’t second guess – your first answer is usually right. They aren’t trying to trick you• Some questions have 2 or 3 answers - No partial credit. Not sure - don’t linger• You don’t need 100% to pass. Ex: Admin201’s passing score is 60%• Pay attention to what is weighted when you study and take the test
  24. 24. Consuming Information Faster• Study/read early in the day• Preview all of the material first – don’t read line by line• Review materials quickly and take a second pass through• Avoid highlighting – take notes• Speed reading – consider it
  25. 25. Resources• Certification Program Overview and Study Guides: http://certification.salesforce.com/• Online Training: Help & Training | Take Training | Online Training https://help.salesforce.com/• Exam registration, availability, transcripts: www.webassessor.com/salesforce• Online Proctored (OLP) exam requirements: www.webassessor.com/downloads• Facebook Fan page: https://www.facebook.com/#!/SalesforceCertification
  26. 26. Questions: Feel Free To Reach Out! 404.229.8890 mmcmahon@salesforce.com MicheleMcMahon123 Michele_McMahon MicheleMcMahon123
  27. 27. Questions?

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