Customer NameOutsourcingApril 23, 2009                 © Copyright 2009
Customer NameProposal agenda                  0. Executive Summary                  1. Supplier Background and Company Fin...
Customer NameThe xxx group and xxx are living the same values    Passion to excel                                         ...
Customer NameSoftware template implementation and roll out for spareparts business    Key Challenges                      ...
Customer NameSoftware template design and implementation as well as rollout for the entire business of a “Supermajor” of O...
Customer NameSupplier consolidated APO project list worldwide    APO Implementation Project Count by Module (Percent)     ...
Customer NameSupplier services and our guiding principles (1/2) Supplier primarily acts according to required customer me...
Customer NameSupplier services and our guiding principles (2/2) The functional specification can be handed over to any qu...
Customer Name4.1 Software ascendant: Phase 0 – Market Initiation                              Solution                    ...
Customer Name4.1 Software ascendant: Phase 1 – Solution Preparation                           Solution                    ...
Customer Name4.1 Software ascendant: Phase 2 – Business Blueprint                              Solution                   ...
Customer Name4.1 Software ascendant: Phase 3 – Realization                              Solution                     Busin...
Customer Name4.1 Software ascendant: Phase 4 – Cluster Preparation                              Solution                  ...
Customer Name4.1 Software ascendant: Phase 5 – Go Live and Support                              Solution                  ...
Customer Name4.1 Global delivery methodology – Summary Supplier Global Business Services has developed a comprehensive Gl...
Customer Name4.3 Suggested project organization globally integrated    project team                                       ...
Customer Name4.3 Roles and responsibilities Roles and origin                 Responsibilities Project Manager             ...
Customer NameForeign currency exchange rate changesFor purposes of this statement of work The Current Exchange Rate is th...
Customer NameITERGO GAU-Ampel Big Picture                                   2          Know How Transfer                  ...
Customer Name 1 GAU traffic light request                                                            LControl tcenter     ...
Customer NameGAU traffic light request and forecast                    IT processes                         SRDF/S        ...
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Outsourcing sample

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Outsourcing sample

  1. 1. Customer NameOutsourcingApril 23, 2009 © Copyright 2009
  2. 2. Customer NameProposal agenda 0. Executive Summary 1. Supplier Background and Company Financials 2. Customer Base and References 3. Pricing Structure 4. Implementation Services 5. Supporting Information 6. Invoicing2 Presentation Title | Confidential | 19-Aug-12
  3. 3. Customer NameThe xxx group and xxx are living the same values Passion to excel Dedication to every clients We have the commitment success and drive to pursue ever higher standards of excellence and we celebrate Innovation that matters, for success our company and for the World Innovating for customers We relentlessly pursue new Supplier is committed Trust and personal respon- ways to add value to external sibility in all relationships customers to complement customer Diversity to maximize Empowering people values People are given the space potential contributions of all to contribute and grow segments of the population Thriving through diversity Diversity results in enriched collaboration and enhanced solutions 2007: ~xxx € The cooperation of customer and supplier in figures 2008: ~xxx €3 Presentation Title | Confidential | 19-Aug-12
  4. 4. Customer NameSoftware template implementation and roll out for spareparts business Key Challenges Strategic Supplier xxx  Complex template design and build Strategic Planning  Template and Roll out project in parallel  Integrate supply chain execution, planning, optimization and FI/CO processes in end-to-end solution  Performance to meet business driven planning cycles (online, daily, weekly) xxx APO xxx APO xxx APO Global Demand Material Tactic Availability Planning Planning Supplier Solution Check  Software based template (SD, MM, FI/CO, APO), leveraging supplier xxx and supplier GD development factory  Dedicated integration and template management  Holistic performance improvements with Software, supplier Oracle and hardware specialists  Duration and size: 100 months, 10-50 FTE xxx Purchase-to-pay/Order-to-Cash Operative Finance-Controlling4 Presentation Title | Confidential | 19-Aug-12
  5. 5. Customer NameSoftware template design and implementation as well as rollout for the entire business of a “Supermajor” of Oil Industry Key Challenges PRD Production Environment  Complex legacy system landscape with more than 160 ERP and 120 management information systems  Development of operational and functional R3K MIW excellence in all business activities  Implementation of simple, standardized systems and processes through Global Software programme  Complex template design/build – global roll out EMS XIF CRM SRM Supplier Solution CCM SUS  Software based template (SD, MM, PP, WM, EH&S, QM, FI/CO, APO DP, APO SNP, etc.) plus Connected Application Portfolio  Standardized reporting KPIs and measurement APO LCA methods  Centralized target structure and centralized support structure  Duration and size: 15 years, 2500 FTE, 8000 EPI EPX business users worldwide in 30 countries5 Presentation Title | Confidential | 19-Aug-12
  6. 6. Customer NameSupplier consolidated APO project list worldwide APO Implementation Project Count by Module (Percent) APO Implementation Project by Region SNC (ICH), 1.03 Count of region – IOT TLB, 0.52 BW, 6.19 SPP, 0 53 TP/VS, 1.55 GATP, 7.73 We have a strong Strong presence in experience in core Americas region PP/DS, DP, APO modules – DP, 14 14 10 with Asia and NE 18.04 37.63 SNP, PP/DS, and 5 IOT come second GATP NE IOT Japan SW IOT Pacific Americas Asia (AG) SNP, 27.32 APO Implementation Project by Industry (Percent) Banking, 1 Healthcare, 2 Energy & utilities, 1 Telecomm, 3 Retail, 4 Automotive, 5 Life CPG,  120 projects in over 26 countries Sciences, 31 Industrial sector  23 new/ongoing APO projects in 2008 10 has the most APO (15% more compared to last year) Chemical & implementation! Petroleum, 11 Electronics, 19 Industrial products, 136 Presentation Title | Confidential | 19-Aug-12
  7. 7. Customer NameSupplier services and our guiding principles (1/2) Supplier primarily acts according to required customer method in line with supplier Method and based on experiences from comparable projects. The supplier Ascendant method combines the common project phases and the required business and organizational requirements in a Work Breakdown Structure (WBS) and Work Product Descriptions (WPD) & Deliverables (DCDs) Work Breakdown Structure (WBS) recommends to define the phases, activities and tasks for each application. For each phase and for each application should be agreed milestones and the relevant deliverables. The deliverables should be reviewed and signed off by customer. The sign off should be the start of the following phase Business decisions will have to be made very quickly. We assume that the project team will be empowered to take the vast majority of decisions and will be staffed accordingly from the customer side A main supplier objective is to enable standardization, knowledge sharing and synergies across the program in order to maximize the benefit and value proposition for customer. The cooperation with external partners will be based on clearly defined roles and responsibilities7 Presentation Title | Confidential | 19-Aug-12
  8. 8. Customer NameSupplier services and our guiding principles (2/2) The functional specification can be handed over to any qualified Software developer in order to immediately start the implementation of the target system. Therefore the level of detail regarding the documentation should be based on the efficient guidelines provided by the Ascendant/A Software methodology Customer and supplier have agreed to involve Global Resources with respect to the required project staff. The Global Delivery team as well as the on-site team members will be involved into the local project team in Munich. The Global Resources may participate offshore from India, too, depending on the requirements of the current project step. This includes also service and support tasks that may require a 24-hour availability of the project team Supplier will support the project team of customer with a highly qualified team of professionals including an on-site service in combination with an offshore team. The supplier project team comprises staff from supplier8 Presentation Title | Confidential | 19-Aug-12
  9. 9. Customer Name4.1 Software ascendant: Phase 0 – Market Initiation Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives The purpose of this phase is to compare exiting environment to the Template Systems startup requirements, and to prepare and execute a plan to close these identified gaps. The gaps are focused on Infrastructure, Data Standards, Data Management and Data Cleansing. Additionally, it is also the time to complete the high level scope, plan and resource requirements for the project so that: – The appropriate Initiative Rationalization can be completed prior to Solution Preparation stage, and – Any early and significant issues with implementation of Template Systems can be called out and properly prepared in advance of Solution PreparationWork packages Sample Key Deliverables/Results Market Data Initiative  Early Adoption of Data Standards Infrastructure Planning and Deployment  Data cleansing completed Local Support Organization Planning and Implementation  LAN/WAN Deployment strategy Market Application and System Landscape Integration  Market Application and System Landscape strategy Market Initiation Planning and Rationalization  Local Support Organization Design Transition Management  Market core project team established Completion Check  High level plan9 Presentation Title | Confidential | 19-Aug-12
  10. 10. Customer Name4.1 Software ascendant: Phase 1 – Solution Preparation Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives The purpose of this phase is to perform detailed planning and preparation for the Template Systems Implementation project in the Market. Although each implementation project will have its own unique objectives, scope, and priorities, the steps in Solution Preparation will help to: – Confirm viability of project goals and objectives – Confirm the scope of the implementation – Confirm the implementation strategies – Define the overall project schedule and implementation sequence – Establish the project organization and committees – Assign resourcesWork packages Sample Key Deliverables/Results Transition Management  Project Charter Project Planning, Strategy and Preparation for Business  Project Team Organization Structure Blueprint  Milestone Program Plan Infrastructure Requirements  Detail Blueprint Phase Workplan Market Application & System Landscape  Final "As-Is" Legacy Application & System Landscape Completion Check  Learning & Training Strategy outlined10 Presentation Title | Confidential | 19-Aug-12
  11. 11. Customer Name4.1 Software ascendant: Phase 2 – Business Blueprint Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives Based on results from Solution Preparation phase (scope and implementation strategy) the markets have to map their process and data requirements against the Template Solution. The outcome is a completed Market based process mapping. The approved Gaps will determine the detailed design (new process definition documents and identification) that has to be completed. The Markets also analyses their organizational requirements and the Organizational Hierarchy capabilities within the Template. This includes the analysis of the impact of definition decisions on business transactions, information management and reportingWork packages Sample Key Deliverables/Results Transition Management  Fit/Gap Approval & Resolution Template Fit/ Gap Analysis  Data Mapping & Transformation Data Mapping & Transformation Design  Confirm End-user Roles & Variants Document Business BluePrint  Development Functional Specifications Planning, Review Strategy and Prepare for Realization  Final “To-Be" Application & System Landscape Infrastructure Alignment  Documented Business Blueprint Market Application & System Landscape Alignment  Site infrastructure plans Role Management  Detail Realization Phase Workplan Completion Check Business Blueprint11 Presentation Title | Confidential | 19-Aug-12
  12. 12. Customer Name4.1 Software ascendant: Phase 3 – Realization Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives The purpose of this phase is to localize (configure and construct the specific local functionality) and test the Template Solution for the Market in accordance with the requirements documented in the Business Blueprint and prepare a production ready environment Different tracks of construction work run in parallel. These include organization, construction, conversion, system configuration, data construction, custom and xxx construction, roles, infrastructure etc... Each track of work is tested individually and after that combined together in the integrated test to see whether all the pieces work together correctlyWork packages Sample Key Deliverables/Results Transition Management  Market Configuration confirmed Data Transformation  Market Role Variants built Configuration & Process Test  Market Custom Developments built Role Management  Cutover Plans Approved Custom Development and Technical Connectivity  Fully Tested System Infrastructure Deployment  Initial Cutover simulation Cutover Planning and Simulation  Core End User Learning material localized System Integration Testing  Site infrastructure completed Planning and Prepare for Cluster Preparation Completion Check12 Presentation Title | Confidential | 19-Aug-12
  13. 13. Customer Name4.1 Software ascendant: Phase 4 – Cluster Preparation Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives The purpose of this phase is to complete preparations for the cluster to go live with the Template Solution and to complete the plan for transitioning to a day-to-day business operation. This includes technical aspects (e.g., final testing and simulation, ensuring all printers work) as well as delivery of end user training and data conversion activities. Additionally, this includes commissioning the required support services both locally and from the Template center networkActivities Sample Key Deliverables/Results Data Conversion  Final Cutover simulation Market Cutover Simulation  Cutover Checklist and Organization Transition Management  Data Converted Market Acceptance Testing  Contingency Plan Cluster Regression Test  Readiness Review Planning and Prepare for Go-Live and Support  Market Acceptance Completion Check  Pre-Go-Live Training for End Users delivered  Execute Regression Test13 Presentation Title | Confidential | 19-Aug-12
  14. 14. Customer Name4.1 Software ascendant: Phase 5 – Go Live and Support Solution Business Cluster Go Live and Market initiation Realization preparation blueprint preparation supportObjectives This phase addresses how the project is run during the period immediately following go live. This phase typically runs through about 30 days and one complete month-end close The purpose of this Phase is to transition the Market Cluster to use the TEMPLATE Solution for day-to-day business operations. This includes ensuring required support services both locally and from the TEMPLATE Center network are fully functioning. This Phase also ensures that market system effectiveness is monitored and has reached a desired level outlined as acceptable in the handover criteria. It also includes an evaluation of end user effectiveness and a plan for retraining (or supplemental training) on job roles or systems where necessaryActivities Sample Key Deliverables/Results Transition Management  Production Stable Systems Environment Plan for Continuous Improvement Stage  Production Capable End Users Plan & Prep for next Cluster  Production Capable Support Help Post Cluster Go-Live Support  Handover Production Support  Post Implementation review Systems Monitoring  Cutover Plans for next Cluster Approved System Management Completion Check14 Presentation Title | Confidential | 19-Aug-12
  15. 15. Customer Name4.1 Global delivery methodology – Summary Supplier Global Business Services has developed a comprehensive Global Delivery (GD) Method that is fully integrated into the Software execution modelGD Method Framework Iterative and Program Management Blueprint Incremental Business Organization Eval- Project Go-Live Realization Sustain uation Prep Support Application Architecture Final Preparation Operations Benefits Globally accepted Global Delivery processes will benefit the customer APO Implementation project in the following ways:  Standardization will be an accelerator  Standardization will make it easier for remote groups to know what is expected of them  Client-facing team members can focus on delivering solutions instead of reinventing the methodology  Accelerate plan based on predetermined proven workflow  Less hours and lower cost will be required15 Presentation Title | Confidential | 19-Aug-12
  16. 16. Customer Name4.3 Suggested project organization globally integrated project team PMO: Project Management Office Customer project members CM: Change Management Supplier project members Supplier project membersPMO Customer CustomerPartner Supplier DE Project Management Supplier DECM Supplier DE Work Team Software APO Designer Software APO DP Expert Software R/3 Designer Software APO SNP Expert Software BW Designer Data Analysis/Software BW Expert Software Developer Software Developer Software Basis Architect16 Presentation Title | Confidential | 19-Aug-12
  17. 17. Customer Name4.3 Roles and responsibilities Roles and origin Responsibilities Project Manager  Support and Controlling of the supplier work team with regards to Software and Software APO specifics (With Software/Software  Operational day-to-day management of the supplier Team (scope, budget, quality, time) APO Expertise, supplier  Responsible for the integration between supplier business teams DE)  Ensures consistent high quality of deliverables among supplier project teams  Reports project status and communicates critical issues to the client  Measures and evaluates project progress  Continuously support to assess and manage project risks  Escalates issues early Project Manager  Responsible for the integration between external and internal teams (customer)  Coordinates projects teams of customer  Measures and evaluates project progress  Continuously support to assess and manage project risks  Escalates issues early Project Management  Support of all activities regarding organization, finalization of guidelines, templates, communication and Office (PMO) (customer) project standards Change Manager (CM)  Organizes the communication of the new Global Business Template to the employees (supplier UK)  Responsible for the performance measurement of the Business Transformation Process  Coordinates and organizes project team training Software Designer  Customer project member with Software APO DP and Software APO SNP skills sufficient for successful service delivery (this may require training organized by CM at the beginning of the project. Software Expert  Well-trained and experienced supplier Software APO DP and Software APO SNP professional Software Developer  Well-trained and experienced Software /ABAP developer Software Basis Architect17 Presentation Title | Confidential | 19-Aug-12
  18. 18. Customer NameForeign currency exchange rate changesFor purposes of this statement of work The Current Exchange Rate is the exchange rate for the conversion between EURO and Indian Rupee (Rs) as such rate is published by OANDA under http://www.oanda.com/ ; FXConverter; Interbank rate. In the event that the source of such published rate is no longer published then customer and supplier will, by mutual agreement, substitute another comparable source published at least as of the first business day of each quarter Percentage Change in Effective Exchange Rate is calculated as (the Effective Exchange Rate minus the then-Current Exchange Rate) divided by the then-Current Exchange Rate Exchange Rate Composite Factor is the Percentage Change in Effective Exchange Rate, multiplied by the percentage of fees associated with the global currency resources associated with the Rupee currency, as compared to the fees associated with total SOW resources. The percentage of fees associated with global currency resources associated with the Rupee currency for this SOW is 24% A Material Exchange Rate Change occurs if, as of the first business day in each calendar quarter that falls during the period in which supplier is providing the Services (i.e., as of the first day of January, April, July and October), the then-Current Exchange Rate fluctuates (whether up or down) by 5 percent or more from the Effective Exchange Rate; For avoidance of doubt, all exchange rates (e.g. Current Exchange Rate; Effective Exchange Rate) are expressed as X, where X global resource country currency units = 1 EURO (e.g. X = 60 (60 Rupees = 1 EURO)Supplier and customer agree that if supplier determines that one or more Material Exchange Rate Changes have occurred: The Hourly Rate set forth in section “Fees and Payments” for Services performed by supplier beginning as of the first day of the month following the occurrence of the Material Exchange Rate Change (i.e., as of the first day of February, May, August, or November) will be adjusted (whether up or down) by the then-current Exchange Rate Composite Factor The Effective Exchange Rate will be reset to the Current Exchange Rate for determining whether future Material Exchange Rate Changes have occurred and for making any future Material Exchange Rate Change adjustments supplier will provide customer with written notice that a Material Exchange Rate Change has occurred, which notice will include the adjusted Hourly Rate and the reset Effective Exchange Rate and The adjusted Hourly Rate will be effective for Services performed during the remainder of the period in which supplier is providing the Services unless otherwise adjusted in accordance with the terms and conditions of the Agreement, including upon the occurrence of a subsequent Material Exchange Rate Change18 Presentation Title | Confidential | 19-Aug-12
  19. 19. Customer NameITERGO GAU-Ampel Big Picture 2 Know How Transfer and applied infrastructure advertising 1a 3 1 Assumption: ITSM process Transition integration from PoC to GAU-traffic light Production Minimize request 4 Dependences: e.g. Mainframe and internal process chains19 Presentation Title | Confidential | 19-Aug-12
  20. 20. Customer Name 1 GAU traffic light request LControl tcenter eits and ECC SMC SCOM OpenView ... ... RZ 1 RZ 2 OS OS SAN (Mirror/Server) DMX3 DMX3 SRDF / S Produktion Produktion SRDF / STAR SRDF/A SRDF/A SAN (GAU) / WAN Köln DMX3 = indication point Measure point20 Presentation Title | Confidential | 19-Aug-12
  21. 21. Customer NameGAU traffic light request and forecast IT processes SRDF/S SRDF/ STAR Application Business processes processes IT processes21 Presentation Title | Confidential | 19-Aug-12

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