BLUG IBM Sametime 8.5.2


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BLUG IBM Sametime 8.5.2

  1. 1. R ea l ti m eIBM Sametime 8.5.2Whats new?Thierry Batut | IBM UC² Sales LeaderVincent Perrin | IBM Certified Collaboration Solutions ArchitectJune, 2011 ©2010 IBM Corporation
  2. 2. Speakers ©2010 IBM Corporation
  3. 3. Were now entering the 5th evolution of computing Social Internet PC DepartmentalMainframe The Social Business era will bring profound changes in the way businesses communicate with their customers... ©2010 IBM Corporation
  4. 4. Generational shifts unleash different work styles Older workers Older workers Mid-career workers New generation New generation (Age > 50) (Age > 50) (Age 35 - 50) (born after 1980) (born after 1980) Growing as % of workforce Shrinking as % of workforce Growing as % of workforce Wisdom and intellectual and middle managers and innovation E-MAIL INSTANT SOCIAL NETWORKING TELEPHONE VIDEO & MOBILITY4 MESSAGING ©2010 IBM Corporation
  5. 5. New forms of communication are becomingmainstream ©2011 IBM Corporation 5
  6. 6. Social business for a smarter planet On a smarter planet, people are transforming the way they interact... and this transformation is impacting the way business is being done Why Social Business is important to our clients...95% of standout 69% of respondents report Standout organizations areorganizations will focus more measurable business benefits from 57% more likely to allowon “getting closer to the Web 2.0 tools, including better their people to use social andcustomer” over the next 5 access to knowledge, lower costs of collaborative tools.years. doing business, and higher revenues. – IBM CHRO Study 2010– IBM CEO Study 2010 – McKinsey Global Survey 2009 6
  7. 7. As we talk to clients, we have identified three significantentry points that align to roles/functions within theorganization A Social Business  Builds trusted relationships and Entry Point increases sales through relevant messages across all channels Traditional Business  Drives brand advocacy through communities and dialog Deepen client  Push marketing via Marketing, traditional channels relationships Customer  Control over brand  Shares insights to generate break- Service image and brand through ideas and speeds time to communication market, gaining market insight and readiness Drive operational Product  Invest in R&D effectiveness & Service  Generate new ideas  Reaches out to professional networks Development internally to respond faster with business  Test ideas in market decisions to new opportunities, saving money Operations, Workforce Human  Email and phone based optimization Resources communication  Knowledge kept in silos 7
  8. 8. Unified Communications is the actionbehind the Social Business ● New social models are changing the way businesses operate SMS IM Video IM ● But social interactions tend to be Document Sharing asynchronous Voice ● UC makes it possible assemble the team, regardless of location and make a decision - now! R ea l ti m e ©2010 IBM Corporation
  9. 9. Sametime is the Real Time Social Platform Voice/Video Business CardMeetings The Sametime Connect Client is your Social Social Communications Connections Dashboard Twitter ... ©2011 IBM Corporation
  10. 10. Simple access
  11. 11. Sametime SUT is simple● Perfect for ─ Multi-countries ─ Multi-PBX ─ Mobility ─ Work at Home● One single client ─ No need for plugins ─ No need for external Softphone deployment● One Single Number ─ Based on automatic Sametime context policy ─ Transfer your call in real time to your favorite phone device ©2011 IBM Corporation 11
  12. 12. Social Businesses drive better business outcomes Create Cultures of Drive Growth Cost Control Innovation Establish strong client Sense and respond Innovate through Leverage and preserve Develop efficient and partner relationships to change collective talent tacit knowledge means of working Connect Collaborate Innovate ICS Collaboration Portfolio Messaging & Portals & Social Collaboration Mashups Software Unified Communications & Collaboration Talent & Expertise Process Information 12
  13. 13. A Social Business in ActionAbout*• Collaboration 2.0 available to 398k of us • 168 countries, 2k locations, 140k+ remote workers• Profiles: 631,000; 1 M+ searches/week• Communities: 33,600; 329k members, 80k users/month• Blogs: 32,000; 10,400 very active bloggers, 74k users/month• Files: 225,000; 5.2M downloads, 211k users, 71k user/month • Search satisfaction has increased• Activities: 171,000; 2.3M entries, by 50% with a productivity driven 346K members, 70k users/month savings of $4.5M per year• Wikis: 29.800 with 263.000 pages and • $700K savings per month in 69k users/month reduced travel• Bookmarks: 1.1M; 3.1M tags, • Reductions in phonemail, E-mail 32k users server costs• Instant Messages: 11M+ a day• Web Conferences: 19k with 103k users and * For some services there are legacy systems still available. Their traffic is not listed here 8.3M connection minutes per month 26.5.2009
  14. 14. Lotus Sametime 8.5.1 recap 2009 2010 2011 Sametime Unified Telephony● Integrated presence● Embedded softphone● Click to call/click to conf● Single number service● Support for IP & TDM PBXs Lotus Sametime 8.5.1 Sametime 8.5 ● New client platforms● Simplified online meetings Windows 7, Linux, Mac (incl 10.6)● Standards based voice/video (includes ST Adv, SUT)● Zero download web clients ● Lotus Domino® 8.5.1 /8.5.2● iPhone browser IM client ● Support for latest● New web APIs BlackBerry● Sametime system console ● A/V improvements● Notes upgrade install● Windows XP/Vista clients● Windows 2008 server ©2010 IBM Corporation
  15. 15. Sametime 8.5.2 Key Themes Web browser meetings improvements to extend access and reach Audio video management tools to help accelerate adoption Mobile access - new devices and capabilities New options to simplify SUT deployment ©2010 IBM Corporation
  16. 16. Sametime 8.5.2 web meetings audio & video Browser plug in installs on demand or pre- installed; also supports 3rd party video integration Call Controls: - Connect/disconnect - Adjust Volume - Hold/Resume Call & video controls Moderator Controls: - Mute/unmute all - Mute another person - Lock call - End call for everyone List of participants - Hang up participant shows connection, presence & muted status Video Controls: - Show/ hide own video - Hold/resume - Pause/resume Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  17. 17. Sametime 8.5.2 new meetings tools for web browser users Meetings open in a new tab or window Jump forward orCreate and send polls Click to return to the backwards in the slide meeting room center deck Pointer and highlighters Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  18. 18. Sametime 8.5.2 meetings security● Manage access to meeting rooms ─ Prevent entry without room owner or manager present ─ Eject user(s) from a meeting room ─ End meeting session for all● Room delete for system administrators Delete rooms from the server Click to end the meeting ©2010 IBM Corporation Note: Final product features and user interface are subject to change
  19. 19. Sametime 8.5.2 chat history improvements● Search all transcripts or just those of the selected contact● Find files and links sent by the selected contact Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  20. 20. Sametime 8.5.2 audio / video management● NAT traversal● Bandwidth management● Multiple 3rd party A/V partner integration and management ©2010 IBM Corporation
  21. 21. Sametime 8.5.2 NAT traversal for audio/video ● Enables audio and video connectivity across firewalls ● Supports ICE/STUN/TURN standards Public NetworkCorporate DMZ Network Sametime Sametime Media clients Manager (rich or web)* Partner/home Network Internet Sametime clients New:Sametime (rich or web)* NAT TURN server Router Sametime clients(rich or web)** Requires updated Sametime 8.5.x clients (rich or web) ©2010 IBM Corporation
  22. 22. Sametime 8.5.2 Bandwidth Manager● Protects network by restricting bandwidth used for Sametime audio/video● Manages calls to available bandwidth at each location● Uses bandwidth policies based on classes of users Ted VP (US) Gail VP (China) Amadou (France) Fernando (Brazil) Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  23. 23. Sametime 8.5.2 multiple A/V partner integration ● Allows Sametime native + a 3rd party audio + a 3rd party video service ● Lets users select appropriate service for each call or conference ● Manages access to each service via policiesVoice only Partneror audio bridgeVoice+ video connector Sametime Media Manager Partner video conference connector Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  24. 24. Sametime 8.5.2 mobile● Instant messaging● Meetings● Sametime Unified Telephony ©2010 IBM Corporation
  25. 25. Sametime mobile client for Android Native Sametime client for Android Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  26. 26. Sametime meetings client for Blackberry devices Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  27. 27. Mobile UCC – Native iPhone ClientScreenshots and features are for illustrative purposes and subject to change ©2010 IBM Corporation
  28. 28. Sametime Unified Telephony 8.5.2● Click-2-Call number in Notes and Sametime● Active Speaker Notification● Enhanced call merge support● Initiate SUT calls from Android devices● Rest APIs (to support mobile web page for getting/adding/setting devices)● New Hardware support (3550M3) Updated toolbars forad-hoc calls and meetings Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  29. 29. Whats new in Sametime Advanced 8.5.2 ● New release of Sametime Advanced ● Chat room LDAP group ACLs ● Improved scalability for alerting/ broadcasts ─ Server side MQTT replaces Event Broker ● Compliance logging APIs ─ Capture chat room activity ─ Partnering with Facetime, Permessa, Instant Technologies and others ● Sametime System Console support for deployment/management ● Consistent platform support with Sametime Standard ─ Support for latest server OS platforms ─ WAS 7.x and DB2 9.5/9.7 support New: group support for chat room accessNote: Final product features and user interface are subject to change ©2010 IBM Corporation
  30. 30. Sametime 8.5.2 Collaboration integration Sametime contact list in iNotes sidebar Contact list portlet Sametime presence in Lotus Connections Microsoft Office 2010 ribbon support Note: Final product features and user interface are subject to change ©2010 IBM Corporation
  31. 31. Sametime 8.5.2 Administration Improvements● Sametime System Console Sametime System ─ Federated deployment: share Console clustered a common deployment deployment manager instance across : Sametime servers● Compliance APIs for Sametime Meetings and chat room data capture ─ Working closely with partners – Facetime, Permessa, Instant Technologies● Monitoring ─ More monitoring APIs ─ New IBM Tivoli Monitoring solution for Sametime Tivoli Monitoring support ©2010 IBM Corporation
  32. 32. New platforms for Sametime 8.5.2● Microsoft Windows 2008 R2● Novell SLES 11 Linux● IBM Websphere Application Server 7.x● IBM DB2 9.5 and 9.7 ©2010 IBM Corporation
  33. 33. Sametime Unified Telephony “Lite” 8.5.2 ● Simpler SUT deployment option (licence and pricing terms to follow) ● Make / receive video and voice calls from Sametime 8.5.2 a/v client ● Limited in-call control ● Uses Sametime Media Manage/ SIP Proxy server properly configured with a SIP-trunk-connection (SUT Telephony Application Server and Telephony Control Server are not required) ● Upgrade-able to full SUT ● At 8.5.2 GA, IBM will certify major SIP communication environments ─ IP PBXs and SIP based audio and video conference bridges ● Other SIP infrastructure configuration certifications will follow after GA ©2010 IBM Corporation
  34. 34. Sametime Unified TelephonyFeatures Compared SUT All of SUT “Lite” features plus a richer telephony experience ● Single number service ● “On-a-call” presence status ● Multiple device support SUT “Lite”● Make / receive voice calls from Sametime ● Contextual Incoming call rules 8.5.2 a/v client ● Transfer calls between devices● Call video endpoints or video MCUs ● Hold, Transfer, merge calls● Call a telephone endpoints or audio ● Visual audio conferencing conference bridges ● Moderator conf controls● Within a call: mute/unmute, raise/lower ● Works with multiple PBXs volume, start/stop video, leave call ©2010 IBM Corporation
  35. 35. SUT 8.5.2 “Lite” deployment option Other user External phones Sametime user PSTN TDM Gateway SIP endpoints SIP Sametime Media 3rd Party SIP Manger Infrastructure Sametime Presence / IM H.323 Server Gateway Meetings Server SIP Audio/ Video H.323 legacy Conference bridge video rooms ©2010 IBM Corporation
  36. 36. Lotus Sametime Unified CommunicationsFuture Themes for Sametime and SUT Mobile UC – IM, Meetings, SUT Sametime Unified Meetings – web, audio, video Tight integration with other collaboration tools Interoperability with video & telephony partners Simpler deployment options Cloud / hybrid delivery of Sametime UC services The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at IBMs sole discretion. ©2010 IBM Corporation
  37. 37. IBM Sametime Product Roadmap 2011/2012+ 2Q 2011 Sametime/SUT Next 3Q 2010 ■ Richer presence (eg:telephony/social) IBM Sametime and ■ A/V on Web client SUT 8.5.1 ■ Enhanced mobile UC support ■ Native iPhone client ■ SUT for mobile updates Lotus Sametime ■ A/V for Web browsers ■ Enhanced rich conferencing Std/Adv/SUT 8.5.1 ■ Bandwidth management ■ Web UI improvements ■ NAT Firewall Traversal ■ Access Control Large A/V support ■ Larger scale A/V mtgs ■ Meetings APIs SUT 8.5.1 client integration ■ Multiple TCSPI connectors ■ Extend cloud UC delivery ST Advanced support for ■ Meetings enhancements ■ SUT improvements8.5.1 ■ Sametime Advanced updates More client platforms: ■ SUT updates  Win 7, Linux, ■ New communication option  Mac (incl 10.6) ■ Server hardware updates ■ Mobile clients ■ Android ■ Blackberry Subject to change
  38. 38. Top five reasons for upgrading from SametimeEntry to Standard● Use Sametime from mobile devices● Use Sametime for Web Conferences (On premise versusHosted/SaaS)● Native voice and video to Sametime Chats● Securely collaborate with external users with presence and textmessaging. thru simple web chat● Integrate with Social Communities via Sametime Advanced andConnections. ©2010 IBM Corporation
  39. 39. Questions? ©2010 IBM Corporation