Listening Skills
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Listening Skills

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    Listening Skills Listening Skills Presentation Transcript

    • LISTENING SKILLS
    • Effective Listening
      • Enhances performance
      • Strengthens organizational relationships
      • Enhances product delivery
      • Allows organization to manage growing diversity both in work force & in customer it serves
    • Nature of Listening
      1. Sensing:-
      How well we sense spoken words-
      i. Our ability to sense sounds
      ii. Our attentiveness
    • 2. Filtering:-
      It’s a process of giving symbols meanings through the unique contents of each person’s mind.
      3. Remembering:-
      Remembering what we hear but we usually retain little of that.
    • HEARING & LISTENING
      Hearing is merely a physiological process.
      No interpretation is involved.
      Listening is a four- stage self generated activity.
      1.Hearing
      2.Interpretation
      3.Evaluation
      4.Response
    • Activity of Listening
      Not passive but active & positive activity.
      Needs hard work.
      Understanding content as well as feeling.
      Intellectual & emotional activity.
      For different purposes.
    • Types of Listening
      1) Content Listening:
      To understand & retain message
      No interaction involved
      E.g. Regional Sales Manager’s monthly report on sale of products
    • 2) Critical Listening:
      To understand & evaluate meaning of message
      Involves interaction
      E.g. Regional Sales Manager’s presentation on sales projections for next few months
    • 3) Empathic Listening:
      To understand speaker’s feelings,needs & wants
      Not to give advice & not to judge
      E.g. Regional Sales Manager’s problems with recreational vehicle on a vacation
    • Blocks to Effective Listening
      1. Distraction in mind:
      2. Wandering attention
      3. Planning a reply
      4. Lack of interest
      5. Tendency to criticize
      6. Being self-centred
    • 7. Avoiding what is difficult
      8. Excessive note-taking
      9. Emotional blocks & excitement
      10. Impatience
      11. Poor health & anxieties
      12. External noise & disturbance
    • The Ten Commandments
      1. Stop talking
      2. Put the speaker at ease
      3. Be patient
      4. Show that you are listening
      5. Note down main points
    • 6. Do not create or allow distraction
      7. Hold your temper
      8. Listen “between the lines”
      9. Ask questions
      10. Keep an open mind
    • Thanks For Watching
      Please Share
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