Business Etiquette..


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this is for all Business Man.
Etiquette is most important in business.

Published in: Education, Business, Technology
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Business Etiquette..

  1. 1. Business Etiquette <br />
  2. 2. Business Etiquette<br /><ul><li>Professional Etiquette
  3. 3. Dress Etiquette
  4. 4. Handshake Etiquette
  5. 5. Correspondence Etiquette
  6. 6. Cultural Etiquette
  7. 7. Office Etiquette
  8. 8. Office Romance</li></ul>Wednesday, December 03, 2008<br />2<br />Vasant Parakhiya<br />
  9. 9. Professional Etiquette<br /><ul><li>You only have ONE opportunity to make a good first impression</li></ul>Wednesday, December 03, 2008<br />3<br />Vasant Parakhiya<br />
  10. 10. Making a good “First Impression”<br />Within 30 seconds people judge your<br />Economic level<br />Educational level<br />Social position<br />Level of sophistication<br />Level of success<br />Within 4 minutes people decide your<br />Trustworthiness<br />Compassion<br />Reliability<br />Intelligence<br />Capability<br />Humility<br />Friendliness<br />Confidence<br />Wednesday, December 03, 2008<br />4<br />Vasant Parakhiya<br />
  11. 11. Meeting and Greeting<br />Who introduces who?<br />Traditionally, a man is always introduced to a woman. Not necessarily in business.<br />Highest person of rank is mentioned first. Remember: “Big, may I introduce Small.”<br />A younger person is always introduced to an older person<br />It is helpful to include the persons title<br />Always state your name.<br />Wednesday, December 03, 2008<br />5<br />Vasant Parakhiya<br />
  12. 12. Tricks for remembering names<br />Repeat the person’s name a few times to yourself after you’re introduced.<br />Use the person’s name immediately in the conversation after an introduction.<br />Immediately introduce that new person to someone else you know.<br />Jot down the person’s name<br />Wednesday, December 03, 2008<br />6<br />Vasant Parakhiya<br />
  13. 13. What should I wear?<br /> I <br /> Don’t <br /> Think<br /> So !!<br />Wednesday, December 03, 2008<br />7<br />Vasant Parakhiya<br />
  14. 14. Clothing Tips for Men<br />Conservative 2-piece dark suit, navy blue or medium to dark gray.<br />Long sleeved blue or white shirt.<br />Silk tie complimenting in color or style<br />Black dress socks<br />Dark polished shoes and matching belt<br />Jewelry – No bracelets, earrings or large rings.<br />Wednesday, December 03, 2008<br />8<br />Vasant Parakhiya<br />
  15. 15. Dress for Success<br />Wednesday, December 03, 2008<br />9<br />Vasant Parakhiya<br />
  16. 16. Clothing Tips for Women<br />Dark conservative suit. Two piece 1 or 2 button jacket and knee length skirt.<br />White or light colored long sleeved blouse that is not low cut or sheer.<br />Black well polished shoes with 1 to 1½ inch heels.<br />Natural tone or sheer black pantyhose.<br />Limited conservative jewelry.<br />Wednesday, December 03, 2008<br />10<br />Vasant Parakhiya<br />
  17. 17. Dress for Success<br />Wednesday, December 03, 2008<br />11<br />Vasant Parakhiya<br />
  18. 18. Mastering the Handshake<br /> And<br /> Body Language<br />Wednesday, December 03, 2008<br />12<br />Vasant Parakhiya<br />
  19. 19. The Two-Handed Shake<br />Wednesday, December 03, 2008<br />13<br />Vasant Parakhiya<br />
  20. 20. The Topper<br />Wednesday, December 03, 2008<br />14<br />Vasant Parakhiya<br />
  21. 21. The Finger Squeeze<br />Wednesday, December 03, 2008<br />15<br />Vasant Parakhiya<br />
  22. 22. The Bone Crusher<br />Wednesday, December 03, 2008<br />16<br />Vasant Parakhiya<br />
  23. 23. The Palm Pinch<br />Wednesday, December 03, 2008<br />17<br />Vasant Parakhiya<br />
  24. 24. The Limp Fish<br />Wednesday, December 03, 2008<br />18<br />Vasant Parakhiya<br />
  25. 25. The Proper Handshake<br />Firm, but not bone-crushing <br />Lasts about 3 seconds <br />May be &quot;pumped&quot; once or twice from the elbow <br />Is released after the shake, even if the introduction continues <br />Includes good eye contact with the other person <br />Hold your drink in your left hand to avoid a cold, wet handshake<br />Wednesday, December 03, 2008<br />19<br />Vasant Parakhiya<br />
  26. 26. Body Language<br />Do’s<br />Make frequent eye contact<br />Smile<br />Take notes<br />Smile<br />Nod frequently<br />Smile<br />Keep you hands out of your pocket<br />Don’ts<br />Slouch<br />Cross you arms<br />Tap your feet<br />Clear your throat repeatedly<br />Bite your lips or nails<br />Wednesday, December 03, 2008<br />20<br />Vasant Parakhiya<br />
  27. 27. Correspondence Etiquette<br />Every written invitation gets a response unless it asks for money<br />Respond within 1 week<br />Follow directions for response<br />Special instructions (dress code) will be in lower corners<br />Envelope will indicate if you may bring guest<br />Send “Thank you” letters <br />Always include a cover letter for written documents<br />Sit on written documents for 24 hours (if possible)<br />Wednesday, December 03, 2008<br />21<br />Vasant Parakhiya<br />
  28. 28. E-mail Etiquette<br />E-mail only those people to whom your messages actually pertain to—don’t send mass or chain letters <br />M-ake a point of responding to messages promptly<br />A-lways use spell-check and grammar check before sending messages—be brief and clear<br />I-nclude your telephone number in your message<br />L-earn that e-mail should be used for business rather than personal use—don’t send anything you wouldn’t want to see in public<br />Wednesday, December 03, 2008<br />22<br />Vasant Parakhiya<br />
  29. 29. Voice Mail/Mobile Phone Use<br />Realize proper usage of mobile phones in business<br />Understand how to leave an adequate voice message<br />Check messages frequently on a daily basis <br />Avoid using in a restaurant, movie, church, or meeting<br />Limit your conversation when in close quarters<br />Use a quiet voice<br />Don’t give out credit card # <br />Refrain from using when driving<br />Wednesday, December 03, 2008<br />23<br />Vasant Parakhiya<br />
  30. 30. Telephone manners<br />Answer the phone with your name and company (or department)<br />When placing calls, state your name and company or department immediately when phone is answered<br />Speak clearly<br />State the purpose of your call<br />Only use speakerphone for conference calls<br />Always smile when using the phone<br />Say please and thank you<br />Judge your audience before making small talk<br />Return your calls<br />Wednesday, December 03, 2008<br />24<br />Vasant Parakhiya<br />
  31. 31. Here are some<br />examples<br /> of different cultures<br />Wednesday, December 03, 2008<br />25<br />Vasant Parakhiya<br />
  32. 32. What is Diversity?<br />Wednesday, December 03, 2008<br />26<br />Vasant Parakhiya<br />
  33. 33. Asian Cultures<br />Japanese<br />The bow symbolizes respect and humility. <br />The “ok” sign is a symbol for money.<br />The business card – treat it with respect.<br />Very punctual. It is rude to be late to a business meeting.<br />Chinese<br />Opening a gift in front of the giver signifies the gift is more important than the giver.<br />The triangle is considered a negative shape.<br />Thai<br />Never touch the head or pass an object over the head – the head is considered sacred in Thailand.<br />Never cross your legs in the presence of an older person.<br />Wednesday, December 03, 2008<br />27<br />Vasant Parakhiya<br />
  34. 34. European and African Cultures<br />In Great Britain, the napkin is a child’s diaper. They call it the Serviette.<br />In France, the “ok” sign means zero.<br />In Germany, first names are seldom used when doing business.<br />In Germany, gifts are rarely exchanged and are usually not appropriate.<br />The number 7 is considered bad luck in Kenya and good luck in Czech Republic.<br />In Bulgaria, a nod means “no” and shaking you head means “yes”.<br />In some African countries, the color red represents witchcraft and death.<br />Wednesday, December 03, 2008<br />28<br />Vasant Parakhiya<br />
  35. 35. Middle Eastern Cultures<br />Never, never eat with your left hand. <br />Never sit in a position that displays the sole of your foot to an Arab, especially women.<br />Never ask a businessman about his wife or other female members of his family.<br />Famous for their hospitality. The coffee ritual.<br />Wednesday, December 03, 2008<br />29<br />Vasant Parakhiya<br />
  36. 36. South America<br />Much more relaxed attitude toward time.<br />In Brazil, the “A-OK” gesture means “up yours” (to be polite).<br />Wednesday, December 03, 2008<br />30<br />Vasant Parakhiya<br />
  37. 37. Office Etiquette<br />Be self-aware-use common sense<br />Mind your own business<br />Avoid strong cologne<br />Never ever go over your supervisor’s head<br />Obey your company’s business dress attire<br />Keep your germs to yourself<br />Treat every employee with the same respect<br />No matter your job or your title, always hold yourself to a higher standard<br />Wednesday, December 03, 2008<br />31<br />Vasant Parakhiya<br />
  38. 38. Meeting Etiquette<br />Always have your calendar, notebook & pen<br />Never bring up personal problems/issues in a professional situation <br />Avoid “you” talk<br />Stay on schedule<br />In conference rooms hang back until power players have taken seats: ends and middle sides of table are power seats<br />Wednesday, December 03, 2008<br />32<br />Vasant Parakhiya<br />
  39. 39. Office Romance<br />Dating a supervisor or subordinate is absolutely a no-no<br />Any behavior of a sexual nature on company property gives the company grounds for legal action<br />Wednesday, December 03, 2008<br />33<br />Vasant Parakhiya<br />
  40. 40. Office Romance (When it Happens Anyway)<br />Risk loss of credibility<br />Difficulty focusing on work<br />Don’t use work email or voicemail systems <br />Remember when it ends you will still have to work with this person<br />Wednesday, December 03, 2008<br />34<br />Vasant Parakhiya<br />
  41. 41. THANK YOU<br />& <br />FEEDBACK<br />QUESTION<br />VISIT MY EMAIL ID<br /><br />
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