Turning Social Media Into A Competitive Advantage:Avaya Social Media ManagerVOX Network Solutionswww.voxns.com
8,285   people like thisVOX Network Solutions – http://www.voxns.com   2
7,679   followersVOX Network Solutions – http://www.voxns.com   3
98,562 7,679                                                             ?SOCIAL MEDIA                                   I...
Thanks! Glad you like it! TS@techsocial.com – For more info,      What opportunities                 Spotted @techsocial.c...
VOX Network Solutions – http://www.voxns.com   6
VOX Network Solutions – http://www.voxns.com   7
VOX Network Solutions – http://www.voxns.com   8
VOX Network Solutions – http://www.voxns.com   9
JohnSmith         Our doll barks like a dog! I can’t find one that doesn’t!         My kid is in tears! Who’s gonna fix th...
searchTop Tweets                     View all >                  ParentOfFour – I can’t believe Playco did not catch      ...
Barking Toy Baby 2011 Video                     4 @ 4 AM                                               Toy Baby Barks     ...
BBS LIVE                                                  AROUND THE WORLD        BBS                      TOY BABY BARKS ...
+                                  +                                  !          +VOX Network Solutions – http://www.voxns...
GATHER                             INTERACTIONS ON                             SOCIAL MEDIA PLATFORMS                     ...
SHORTENS                                 INCREASES   ENHANCES       Response                                  Revenue    C...
INTELLIGENT FILTERING                                                      AND ORGANIZATION                               ...
NO ONE ELSEDOES IT ALLVOX Network Solutions – http://www.voxns.com   18
VOX Network Solutions – http://www.voxns.com   19
Detected by Listening SolutionVOX Network Solutions – http://www.voxns.com    20
Separates Signal from NoiseVOX Network Solutions – http://www.voxns.com   21
PR              sales marketing                                                Customer                                   ...
+   +   +VOX Network Solutions – http://www.voxns.com               23               Grow Relationships and Revenue
of customers say they feela stronger connection whenthey interact with companieson the social webVOX Network Solutions – h...
YOUR PARTNER INSOCIAL MEDIACUSTOMER SERVICEDELIVERYVOX Network Solutions – http://www.voxns.com   25
WE KNOWCUSTOMER SERVICEDELIVERYVOX Network Solutions – http://www.voxns.com   26
of contact centers                                               use our solutionsVOX Network Solutions – http://www.voxns...
AVAYA AURA® CONTACT CENTER   VOICE                                 MULTIMEDIA   WEB     BUSINESS                          ...
REAL TIMEINTEGRATIONVOX Network Solutions – http://www.voxns.com   29
WE KNOWSOCIAL MEDIAVOX Network Solutions – http://www.voxns.com   30
We understand how            social media fits             into your larger          corporate strategyVOX Network Solutio...
and turn them                                               +                       into positive                  respons...
DECREASE                                   IMPROVE               GET       COSTS                                    BUSINE...
WE FITWITH WHAT YOUALREADY HAVEVOX Network Solutions – http://www.voxns.com   34
AVAYA                                                   SOCIAL                                                   MEDIA    ...
WE’LL SET YOU UPFOR SUCCESSVOX Network Solutions – http://www.voxns.com   36
SERVICES                                               OUR SOCIAL MEDIA                                               CONS...
HARNESSTHE POWER OFSOCIAL MEDIA FORYOUR BUSINESSVOX Network Solutions – http://www.voxns.com   38
“Recognized as Best Place To Work Four Consecutive Years” 2008, 2009, 2010 & 2011                                         ...
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Avaya Social Media Manager by VOXNS

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Avaya Social Media Manager addresses this challenge head-on. With it, you can connect seamlessly to social media channels and detect social media conversations that relate to your products, services, customers and prospects

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  • This is you on social media. There are lots of conversations going on out there on the web that are either important to your business, or that mention your company specifically.You’re out there whether you want to be or not!
  • Do you know how many social media mentions you got last year?
  • We did a little research on our own, and found that you had mentions.You had in the past month alone.
  • When you do hear what people are saying, how is your business responding with your words and actions? And how are you taking this information and using it within your company? [CLICK] Are you taking opportunities to strengthen your business, or are you missing out? [CLICK]
  • Avaya Social Media Manager by VOXNS

    1. 1. Turning Social Media Into A Competitive Advantage:Avaya Social Media ManagerVOX Network Solutionswww.voxns.com
    2. 2. 8,285 people like thisVOX Network Solutions – http://www.voxns.com 2
    3. 3. 7,679 followersVOX Network Solutions – http://www.voxns.com 3
    4. 4. 98,562 7,679 ?SOCIAL MEDIA IN THE PAST MONTH WHAT ARE THEYMENTIONS last year SAYING?VOX Network Solutions – http://www.voxns.com 4
    5. 5. Thanks! Glad you like it! TS@techsocial.com – For more info, What opportunities Spotted @techsocial.com – What an excellent check out Avaya’s new Social Media Manager here: way to create deeper social connections with your http://avaya.us/edjZT3v customers! http://www.avaya.com out on? are you missing 1:19PM Apr 10th via CoTweet 1:19PM Apr 10th via CoTweetVOX Network Solutions – http://www.voxns.com 5
    6. 6. VOX Network Solutions – http://www.voxns.com 6
    7. 7. VOX Network Solutions – http://www.voxns.com 7
    8. 8. VOX Network Solutions – http://www.voxns.com 8
    9. 9. VOX Network Solutions – http://www.voxns.com 9
    10. 10. JohnSmith Our doll barks like a dog! I can’t find one that doesn’t! My kid is in tears! Who’s gonna fix this? SO LAME. #playcotoysucks About 2 hours ago via tweetdeck!VOX Network Solutions – http://www.voxns.com 10
    11. 11. searchTop Tweets View all > ParentOfFour – I can’t believe Playco did not catch this manufacturing error. This is one mistake they won’t forget. 2 hours ago SoccerMom – My three year has not stopped barking since I gave him that toy! This is an Woof! unacceptable product! Woof! 2 hours ago Jessica_D – This is the worst toy EVER! 2 hours agoVOX Network Solutions – http://www.voxns.com 11
    12. 12. Barking Toy Baby 2011 Video 4 @ 4 AM Toy Baby Barks 5-year old Julie Jacobsen was expecting to comfort her crying baby toy, when to her surprise, the toy started to bark instead of cry. Barking Baby Toy 2011 By MJJacobsen | April 13, 2011 1,546,992 viewsVOX Network Solutions – http://www.voxns.com 12
    13. 13. BBS LIVE AROUND THE WORLD BBS TOY BABY BARKS NEWSVOX Network Solutions – http://www.voxns.com 13
    14. 14. + + ! +VOX Network Solutions – http://www.voxns.com 14
    15. 15. GATHER INTERACTIONS ON SOCIAL MEDIA PLATFORMS ANALYZE AND FILTER INFORMATION PROCESS SOCIAL MEDIA INSIGHTS INTEGRATE THIS INFORMATION SO RELEVANT PARTY CAN ACT ON IT IMMEDIATELYVOX Network Solutions – http://www.voxns.com 15
    16. 16. SHORTENS INCREASES ENHANCES Response Revenue Customer Time SatisfactionVOX Network Solutions – http://www.voxns.com 16
    17. 17. INTELLIGENT FILTERING AND ORGANIZATION REAL-TIME INTEGRATION INTO EXISTING PROCESSES RICH AND ACTIONABLE REPORTINGVOX Network Solutions – http://www.voxns.com 17
    18. 18. NO ONE ELSEDOES IT ALLVOX Network Solutions – http://www.voxns.com 18
    19. 19. VOX Network Solutions – http://www.voxns.com 19
    20. 20. Detected by Listening SolutionVOX Network Solutions – http://www.voxns.com 20
    21. 21. Separates Signal from NoiseVOX Network Solutions – http://www.voxns.com 21
    22. 22. PR sales marketing Customer service Assigns Information to PersonnelVOX Network Solutions – http://www.voxns.com 22
    23. 23. + + +VOX Network Solutions – http://www.voxns.com 23 Grow Relationships and Revenue
    24. 24. of customers say they feela stronger connection whenthey interact with companieson the social webVOX Network Solutions – http://www.voxns.com 24
    25. 25. YOUR PARTNER INSOCIAL MEDIACUSTOMER SERVICEDELIVERYVOX Network Solutions – http://www.voxns.com 25
    26. 26. WE KNOWCUSTOMER SERVICEDELIVERYVOX Network Solutions – http://www.voxns.com 26
    27. 27. of contact centers use our solutionsVOX Network Solutions – http://www.voxns.com 27
    28. 28. AVAYA AURA® CONTACT CENTER VOICE MULTIMEDIA WEB BUSINESS PROCESS APPLICATIONSVOX Network Solutions – http://www.voxns.com 28
    29. 29. REAL TIMEINTEGRATIONVOX Network Solutions – http://www.voxns.com 29
    30. 30. WE KNOWSOCIAL MEDIAVOX Network Solutions – http://www.voxns.com 30
    31. 31. We understand how social media fits into your larger corporate strategyVOX Network Solutions – http://www.voxns.com 31
    32. 32. and turn them + into positive response/revenueVOX Network Solutions – http://www.voxns.com 32
    33. 33. DECREASE IMPROVE GET COSTS BUSINESS RESULTS OUTCOMES  Reduce customer  Increase sales  Savings churn and through social increase as acquisition costs media social media  Reduce labor with  Responsive to mentions grow automated Customer Issues filtering  Reduce labor by blending social media into existing contact center resourcesVOX Network Solutions – http://www.voxns.com 33
    34. 34. WE FITWITH WHAT YOUALREADY HAVEVOX Network Solutions – http://www.voxns.com 34
    35. 35. AVAYA SOCIAL MEDIA THIRD PARTY MANAGER LISTENING PLATFORM AVAYACONTACT OPEN TECHNOLOGYCENTER FOR FUTURE INTEGRATION INTEGRATE WITH EXISTING CRM SOLUTIONSVOX Network Solutions – http://www.voxns.com 35
    36. 36. WE’LL SET YOU UPFOR SUCCESSVOX Network Solutions – http://www.voxns.com 36
    37. 37. SERVICES OUR SOCIAL MEDIA CONSULTANTS OUR SYSTEMS INTEGRATION EXPERTSVOX Network Solutions – http://www.voxns.com 37
    38. 38. HARNESSTHE POWER OFSOCIAL MEDIA FORYOUR BUSINESSVOX Network Solutions – http://www.voxns.com 38
    39. 39. “Recognized as Best Place To Work Four Consecutive Years” 2008, 2009, 2010 & 2011 -San Francisco Business Times Customer Satisfaction =  VOX Network Solutions named to prestigious INC 500 Fastest Growing Companies  VOX wows clients with fast, attentive service  VOX workers keep productive by staying at home  VOX Entrepreneur Profile  Contact us at: www.voxns.comVOX Network Solutions – http://www.voxns.com 39

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