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Avaya one-X Mobile by VOXNS

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Avaya one-X® Mobile enables end-users to access their enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients …

Avaya one-X® Mobile enables end-users to access their enterprise communications from a wide selection of mobile devices, including high-end smart phones and tablets. A choice of one-X Mobile clients is available for popular platforms including Apple iPhone, Google Android, RIM BlackBerry and Nokia/Symbian. one-X Mobile provides users with a single number/single identity for both inbound and outbound calls, even if they are using a personal device, and allows calls to be handed-off between deskphone/client and mobile client (bi-directionally). Through integration with Avaya one-X® Client Enablement Services, one-X Mobile users have access to a broad range of Unified Communications capabilities including visual voice mail, aggregated presence, and synchronized call logs and contacts. The Avaya one-X® Mobile Lite client provides a streamlined feature set through a graphical interface for accessing Avaya Extension to Cellular features. Designed for the Apple iPhone, this client offers a range of mobility features without requiring the deployment of a client server. The Avaya one-X® Mobile SIP for iOS client provides users access their enterprise communications (SIP only) from Apple iOS devices including iPhone, iPod Touch, and iPad via a WLAN or cellular data network.

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  • © 2011 Avaya Inc. All rights reserved.
  • © 2011 Avaya Inc. All rights reserved.
  • © 2011 Avaya Inc. All rights reserved.
  • Mobility helps address the key business needs Within mobile space these are trends that are impacting business adoption and solutions in this space SEGMENTATION: trend is smartphones for everyone instead of corporate elite/corp provisioned, so IT needs to support & balance w/corporate needs => opportunities & challenges PLATFORMS: mobile devices no longer constrained in the way they were (from low power, low computing, small screens) => mini-computing platforms -> opps/challenges DEMAND TO INTEGRATED: these devices of choice BROADBAND: + mobile platforms =>” perfect storm”, getting parity on mobile device **** PAUSE FOR FEEDBACK … Is this consistent w/what you see? ****
  • © 2011 Avaya Inc. All rights reserved.
  • Flare is new Avaya Aura Messaging is new and supports Find Me/Follow Me, and Notification thru e-mail, out dialing reminders, SMS Added support for CS1K to 1xMobile and 1xCommunicator
  • Initial look at new mobility offers … more to come © 2011 Avaya Inc. All rights reserved.
  • © 2011 Avaya Inc. All rights reserved.
  • CES delivers on our vision for people-centric communications Business users rely on two primary devices for communications: 1) PC and 2) Mobile, and the one-X client portfolio has provided users with flexibility to chose their preferred device to access services. However, even with a common UX and services, before CES, users still had to manage segretated user data. For example, if I created a favorites list on 1XC, I’d have to remember to re-create it on my Mobile client. The reality is that these two contact lists were always different resulting in a disintegrated UX. Another example is call logs – with more and more of calls happening on mobiles, I want to be sure that I can see all this activity on my PC client. But without a means to unify this data - the result is that I still had essentially two profiles – my PC profile and my Mobile. One-X CES solves this issue, by providing a single network-based platform from which to share data for a user’s single profile. Deploying one-X CES into an Aura network, not only enables one-X Mobile 6.1 clients, but also provides common services and shared user data whether using one-X Mobile or one-X Communicator - moving the emphasis from which device or application is used, to simply the person who’s accessing Aura services. The benefits are common services no matter which client I’m using: Visual Voice Mail Favorites list
  • © 2011 Avaya Inc. All rights reserved.
  • one-X Mobile SIP for iOS – current feature set, but may have minor changes UC features not available in this release such as visual voicemail, presence, IM, etc Features: SIP endpoint, Interop Tested with CM 5.1/SES5.2 and CM6/SM6 over Wi-Fi and 3G Cellular networks Runs on IOS 4 or later devices only: iPhone, iPod and iPad Dial plan integration and PSTN Access Call Persistence – user can navigate to and user other applications while on a call. Audible/Visual alerting of Incoming Call even when in another application Basic Calling Features: Make/End Call, Hold/Unhold, Mute/Unmute Transfer – Direct / Consultative Conference – Direct/ Consultative 3 Line Appearances Message waiting indicator Speed Dial, Redial - The user can add numbers to or delete numbers from the speed dial list. The user can Redial last number dialed, also dial pad for DTMF such as when joining a conference Keypad for DTMF dialogs. Call History (see incoming and outgoing calls) Contact Management (iPhone Contact Integration) – ability to see contacts from iPhone contacts Voice over WiFi – this has been a key feature for many customers to have the ability to communication Enable data devices such as iPad and iPod touch Encoding support – compliant with common voice and coding schemes – supports different kinds of voice encoding including G711, G729 and G722 voice encoding. Speaker & Microphone control. User Preferences – Emergency Number, Dialing rules, account, audio, etc. Directory integration with Active Directory/LDAP directories Supports “road warrior” mode only (Telecommuter mode not supported) Internationalization supported, but only US English delivered in Rel 1 App is distributed through the Apple iTunes App Store
  • © 2011 Avaya Inc. All rights reserved.
  • Avaya one-X UC All Inclusive provides cost effective packaging The following are no longer a part of the bundle because they are provided free of charge   One-X Mobile Lite client is free VPN for 4600/9600  is free © 2009 Avaya Inc. All rights reserved.
  • © 2011 Avaya Inc. All rights reserved.
  • Transcript

    • 1. Collaboration with Avaya one-X Mobile ®VOX Network Solutions, Inc. - www.voxns.com
    • 2. Introduction Collaboration TodayVOX Network Solutions, Inc. - www.voxns.com
    • 3. Collaboration Today:Non-real time, ad hoc, labor intensive, ineffective… …siloed, disjointed, location-centric, sequential and application specific.VOX Network Solutions, Inc. - www.voxns.com
    • 4. Avaya’s Vision: Deliver effective Business Collaboration, bringing together the right people at the right time with the right information in an environment that drives business results Empowering each Business moment of Events collaboration Business Results VOX Network Solutions, Inc. - www.voxns.com
    • 5. Mobility Market Overview 5VOX Network Solutions, Inc. - www.voxns.com 5
    • 6. Current Mobile Trends and Drivers Expanding device options and changing smartphone landscape – Android – 50% of new sales (NA) – iPhone – Complete product – BlackBerry, Nokia – Today’s market share losers – Microsoft – In transition Personal choice is quickly evolving from feature phones to Smartphones – Creating rapidly expanding app platform footprint – My Apps, Always-on, Always with me > carried into the enterprise – Users’ preferred and often most reliable means of communication Traffic migrating off network? – Outside of enterprise UC framework – Higher cost, higher risk Urgent need to tightly integrate mobile device w/ enterprise communications – Consistency of service, flexibility to chose device – Consistent user experience – Cost savings VOX Network Solutions, Inc. - www.voxns.com
    • 7. Impacts on today’s Enterprise Communications Enterprise Communications Mobile Services Environment Cellular Enterprise Network Internet Office/Portable communication Primary communication device Communication migration to mobiles Office identity and Mobile identity Office number and mobile number Office voice mail and mobile voice mail Enterprise low cost calling vs. Mobile high cost calling Enterprise presence vs. personal presence Corporate directory vs. Local contact lists Enterprise Unified Communications vs. cloud services/Social Networks User complexity, high costs and loss of controlVOX Network Solutions, Inc. - www.voxns.com
    • 8. Avaya one-X Mobile Portfolio ® The Right Solution Based on Your Business Needs Mobile Clients Desktop Clients Avaya one-X® Mobile Web ClientAvaya one-X® Communicator (PC & MAC) Avaya one-X® Portal Available Optional Video Avaya one-X® Deskphones VOX Network Solutions, Inc. - www.voxns.com
    • 9. Mobility Solutions Drive Business Benefits Increase Productivity Improve Customer Satisfaction  Accessibility  Minimize queues  Real-time communications  Problem resolution  Quick access to UC capabilities  Faster response  Easy-to-use intuitive interface Enhance IT Management Reduce Mobile Costs  Control of mobile calling  Toll Avoidance  Multi-platform  Voice messages delivered via  Consolidated CDR data instead of the voice channel  Handoff to deskphone/PC client  3rd party recording of mobile calls  Call back to mobile  Business Continuity VOX Network Solutions, Inc. - www.voxns.com
    • 10. Mobility Solution OffersVOX Network Solutions, Inc. - www.voxns.com
    • 11. Avaya’s Enterprise UC Mobility Portfolio Target Worker Segment► ♦ Primary Tele- Road Campus Hot Avaya Offer▼ ● Secondary worker Warrior Nomad DeskerMobile Extension to Cellular (Avaya Aura) ● ♦ ♦ ●Extension toPBX Mobile Extension (CS1000) ● ♦ ♦ ●Fixed MobileConvergence Avaya one-X® Mobile ♦ ● ● Avaya Desktop Video Device w/ Avaya Flare® Experience ♦FMC w/3rd Party Dual-mode, Cloud/enterprise federated, GSM gateway ♦ ♦ Avaya one-X® Portal (Avaya Aura) ♦ ♦ ♦ Avaya one-X® Communicator (Avaya Aura, CS1000) ♦ ♦ Avaya one-X® Agent (Avaya Aura) ♦ Avaya one-X® Speech ● ♦ ♦ Modular Messaging w/Speech-to-Text ● ♦ ♦Mobile Avaya ACE™ Mobile Cost Optimizer ● ♦ ●Applications Avaya ACE™ Hot Desking ● ● ♦ Avaya ACE™ Microsoft Communicator Add-in ♦ ♦ ♦ ♦ Meeting Exchange, Avaya Aura® Conferencing (TUI) ♦ ♦ ♦ ♦ Avaya Notification Solution ♦ ♦ ♦ ♦ Avaya Aura ® Communication Manager (Enterprise Mobility User, SIP Visiting User), Avaya Aura® Session ● ● ♦ ♦ Manager VOX Network Solutions, Inc. - www.voxns.com
    • 12. Avaya’s Enterprise UC Mobility Portfolio (cont’d) Target Worker Segment► ♦ Primary Road Campus Hot Avaya Offer▼ ● Secondary Teleworker Warrior Nomad Desker Mobile Device Checkout (Healthcare, Retail, Vertical Mobile Hospitality, Manufacturing) ♦ Applications IP Softphone for Windows Mobile 6 (Retail) ♦ VPN Phones ♦ Mobile Devices IP Wireless Handsets (Wi-Fi, DECT) ♦ ● In-building Mobile Network WLAN 8100 ● ♦ ♦ Wireless Site Survey ● ♦ ● Professional Business Communications Advisory Service ♦ ♦ ♦ ♦ Services Technical Advisory Service ♦ ♦ ♦ ♦ Global Support Services Design, Install, Deploy, Maintain ♦ ♦ ♦ ♦V4 VOX Network Solutions, Inc. - www.voxns.com
    • 13. What’s New: People-First Mobile CollaborationRicher mobile collaboration and increased choice Avaya one-X® Mobile 6.1 – Presence, Call intercept, Auto-answer of PBX call-back – New Android client , optimized touch UI for Blackberry Avaya one-X® Mobile SIP for iOS 1.0 – For iPhone, iPod Touch and iPad – Voice over WLAN, WiFi, Cellular Data (3G/4G) Richer Apple and Windows client choices Avaya one-X® Communicator 6.1 (for Windows) – New platforms, Enhanced audio, Expanded features Avaya one-X® Communicator for Mac OS 1.0 (SIP) – UC client with click to dial, enterprise directory integrationLower TCO and acceleration of UC deployment Avaya one-X® Client Enablement Services 6.1 – Unified Avaya Aura® services for broad range of clients 13 VOX Network Solutions, Inc. - www.voxns.com
    • 14. Mobility Solution Offers: Avaya one-X® Client Enablement Services 14VOX Network Solutions, Inc. - www.voxns.com 14
    • 15. People-Centric Mobility: Avaya one-X ® Client Enablement Services Separate user data and services Unified client services handling one-X® • Call logs Mobile • Favorites/VIP lists • Call screening • Call routing • Presence status one-X® • PersonalizedCommunicator message • Visual Voicemail one-X® Client Enablement Services one-X® Avaya Aura® Mobile Avaya Aura® Server Yesterday VOX Network Solutions, Inc. - www.voxns.com Today
    • 16. Support for CM 5.2.1 & 6.xAvaya Aura® Avaya Aura® Avaya Aura® System Avaya Aura® Avaya Aura® Avaya Aura® AES Conferencing Messaging Manger 6.1 Session Manager Presence 6.1 Communication Manager (Optional) (optional) 6.0+ 5.2.1 (h.323) and 6.0.1(SIP) SIP (Call Control, Media, IM/Presence) SIP Enterprise LDAP Exchange /outlook REST, XML Avaya one-X® Client (UC Features) (Personal Contacts) LDAP Enablement Enterprise Services 6.1 Contacts Note: H.323 endpoints supported against CM 5.2.1+ One-X SIP endpoints support require Communicator - CM 6.0.1+ - SM 6.0+ VOX Network Solutions, Inc. - www.voxns.com One-X Mobile
    • 17. Avaya Common Server: Hardware RequirementsHardware Minimum Specification DellRequirementsCPU Two quad core 2.23 GHz or better Dual quad core 2.4 GHzMemory 16 GB 24 GBHard Drive 2 x 146 GB 4 x 146 GB RAID 5Network Card 100Mbps/1Gbps 100Mbps/1GbpsOptical Drive DVD/CD Combination DVD/CD CombinationOperatingSystemRequirementsInstallation of This must be a Default Installation - not This must be a Default Installation - not aRed Hat Linux a minimal installation (Cannot install SE minimal installation (Cannot install SE Linux) Linux)Version of Red Red Hat Enterprise Linux ES release 5 Red Hat Enterprise Linux ES release 5 (64Hat ES Linux (64 bit) updates covered by the posted bit) updates covered by the posted policy. policy. Latest updates will be supported Latest updates will be supported VOX Network Solutions, Inc. - www.voxns.com 17
    • 18. Mobility Solution Offers: Avaya one-X® Mobile 18VOX Network Solutions, Inc. - www.voxns.com 18
    • 19. Avaya one-X® MobileIntegrates mobile smartphones with Aura UC Applications and Services Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can also ring up to 4 addt’l devices (eg. Home) – Filter calls to allow only VIPs Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number) Low cost mobile communications – Enterprise routing and call back for toll avoidance Single Voice Mail – Voice Mail notification via SMS – Visual Voice Mail – Enterprise Voicemail enforcement Call handoff/management – Handoff w/ deskphone or one-X Communicator client – Call back to any phone – Centralized call logs/recording Enterprise Unified Communications – Presence view and update – Search corporate directory and local contacts – Unified call logs and contacts across one-X endpoints 19 VOX Network Solutions, Inc. - www.voxns.com
    • 20. Avaya one-X® Mobile 6.1Presence on the Road Rapidly get to the best available person View presence of enterprise contacts – In Favorites, VIPs and Call Logs User status updated when on a call Manual updates of status and personal message Back-end federation via Presence Services VOX Network Solutions, Inc. - www.voxns.com
    • 21. one-X ® Mobile 6.1 Client Support Apple iPhone 3G, 3GS, 4 BlackBerry OS 5/6 – Bold 9650, 9700 – Curve 8520, 8900, 9300 – Perl 9105 – Touch models – Storm 2 (9550), Torch 9800 Symbian Enterprise devices – Converge client (can operate serverless w/ EC 500) – Nokia S60 3rd Edition Feature Pack 1 (Nokia E51, E63, E66, E71, 6121) – Nokia S60 3rd Edition Feature Pack 2 (Nokia E52, E55, E72, E75, 6220c) Android 2.2+ – Samsung Galaxy S/S2 – HTC Evo – Motorola Droid X/2 – Dell Streak 5/ Venue Not supported – Windows Mobile – Windows Phone 7VOX Network Solutions, Inc. - www.voxns.com 21
    • 22. Installing one-X Mobile clients Android client can be downloaded from Android Market or sent directly to the users via email Apple iPhone client is downloaded from AppStore BlackBerry and Symbian Clients are an over the air (OTA) installation from the enterprise hosted one-X CES server – User logs into one-X CES server – Provides mobile number and SMS address – One-X CES sends SMS message with link to clientVOX Network Solutions, Inc. - www.voxns.com 22
    • 23. one-X® Mobile 6.1 for BlackBerry Redesigned User Interface Support for latest BlackBerry Models – OS 5/6 – Touch models Initiate one-X Mobile calls from any app – Native menu integration/dialing – Call Intercept (Green key dialing) Improved User Experience – Auto-answer call backs New one-X Mobile 6.1 features – Presence – Consolidated contacts/logs VOX Network Solutions, Inc. - www.voxns.com
    • 24. Native Call Intercept for BlackBerry Native Call (to mobile operator) Blocked X Call Intercept and re- direct A mobile user selects a A press of the green key The native call intercept feature monitorsphone number included in a initiates a call. Alternatively the device for call requests and meeting notice of the pressing the menu key “intercepts” any call attempts on the BlackBerry calendar presents an option to call the mobile phone. This ensures all calls application selected number using the benefit from one-X Mobile call handling. native dialer. VOX Network Solutions, Inc. - www.voxns.com
    • 25. Avaya one-X ® Mobile 6.1 for Android Fastest growing mobile platform – Support for Android 2.2+ Native dialer integration  Allows one-X Mobile to be configured as the default “Dialer” for any Android app Supported Devices (Initial Release) – Samsung Galaxy S/S2 – Dell Streak/Venue – HTC EVO 4G – Motorola Droid X/2 VOX Network Solutions, Inc. - www.voxns.com
    • 26. Receiving an Incoming call with one-X® Mobile 2 One-X CES updates EC500 call routing for user’s primary extension (eg. DN 5000 ) Aura Communication One-X Client Enablement A call is originated to the3 Enterprise DN or DID of the Manager 4 EC 500 extends incoming call to mobile and any other number Services one-X user (DN 5000) entered using one-X Mobile (eg. Home phone) Aura CM sends the call to the IP set for DN 5000 and the IP PSTN set begins to ring Internet Cellular Network Cellular Network (CDMA/GSM) (CDMA/GSM) Data Connection one-X user (DN 5000) has three devices: one-X Mobile user creates/selects phone(s) to ring 1) An IP Phone 1 with primary extension and one-X Mobile client 2) one-X Mobile equipped Smartphone updates one-X CES using available mobile data 3) Home Phone connection (2G,3G, Wi-Fi) Single Number and Voicemail VOX Network Solutions, Inc. - www.voxns.com
    • 27. one-X® Mobile Inbound CallsBenefits vs. Direct Mobile Call Direct Cellular Call one-X® Mobile CallPhone number Separate/private number revealed Single number rings office, mobile and othersPresence Update User’s Enterprise Presence is not User’s Enterprise Presence is updated to updated and may show user as show “unavailable on a call” “available” during callMissed Calls Go to cellular voice mail Go to corporate voicemail > retrieved using visual voicemail featureCall Log Separate log Unified with one-X CommunicatorCall Detail Cellular provider call logs, sometimes at One CDR log for both office and mobile useRecording extra cost. Separate logs for office use.Screening Separate screening parameters (if Consistent VIP screening available)Handoff No handoff Option to handoff to deskphone VOX Network Solutions, Inc. - www.voxns.com
    • 28. Originating a call with one-X® Mobile Having established the user leg of the call, one-X CES signals Aura 5 CM to bridge a 2nd call to the real destination received in step (1). One-X CES signals the Aura CM to DN 4000 Aura 3 make a call to the call back number one-X CES Communication Manager chosen by the one-X Mobile user. The call arrives at the6 set of DN 4000 with the PSTN Enterprise CLID of the one-X Mobile user. Note: The call Cellular One-X CES Internet acknowledgesback number can Network (CDMA/GSM) the call Cellular Network attempt be any phone (CDMA/GSM) number (e.g. a 2 Data Connection to home phone, a Once the call from the one-X CES Aura CM is answered attemporary office 4 the call back destination, phone, etc) one-X CES initiates a 2nd call to the real 1 one-X Mobile user would like to make a call to DN 4000. The mobile call attempt destination. is sent from the one-X Mobile client to one-X CES over a secure data connection. VOX Network Solutions, Inc. - www.voxns.com 28
    • 29. one-X® Mobile Outbound Calling Benefits vs. Direct Mobile Call Direct Cellular Call one-X® Mobile CallMobile Identity Mobile phone # exposed – receiving Mobile phone # is hidden – receiving party party sees user’s mobile CLID sees user’s office CLIDPresence Update User’s Enterprise Presence is not User’s Enterprise Presence is updated to updated and may show user as show “unavailable on a call” “available” during callToll charges Cellular long distance rates apply ($$) Least-cost routing of enterprise network bypasses long distance toll chargesRoaming charges Full-rate roaming charges apply for all Least-cost roaming by converting the calls ($$$) outbound call to an inbound callCall Log Separate log Unified with one-X CommunicatorCall Detail Cellular provider call logs, sometimes at One CDR log for both office and mobile useRecording extra cost. Separate logs for office use.Handoff No handoff Option to handoff to deskphone VOX Network Solutions, Inc. - www.voxns.com
    • 30. Avaya one-X® Mobile SIP for iOS Single Number Reach – Incoming calls to office ring on mobile (shows caller ID) – Can be combined w/ EC500 to ring other devices Single Identity – Outbound mobile calls are handled by enterprise call server – Receiving line shows office ID (hidden mobile number) Low cost mobile communications – Enterprise routing for toll avoidance – “Free” Wi-Fi connectivity replaces cellular use Single Voice Mail – Shares common enterprise voicemail box – Enterprise Voicemail enforcement (EC500) Enterprise Communication Features – Search corporate directory and local contacts – Mid-call features – Call persistence – Bridged line appearance Support – SES 5.2, SM 6.x – iOS 4+ VOX Network Solutions, Inc. - www.voxns.com
    • 31. Mobile Client Comparison BlackBerry Android Symbian iPhone (1XM-UC) iPhone (1XM-Lite) iPhone (1XM -SIP iOS)Platform OS5/6 OS2.2 S60-3rdEd.FP1/2 OS3/4 OS3/4 OS 4+UC Client Yes Yes Yes Yes No NoTelephony/Lite Client No Planned (2H11) Yes Yes Yes NoConverged Client No Planned (2H11) Yes No No NoStandalone VoIP Client (Wi-Fi) No No (Planned 2012) No No No Yes (SIP iOS, 07/11)Dual-Mode Client (VoIP/UC) No No (Planned 2012) No No No No (Planned 2012)Enterprise Dialing Yes Yes Yes Yes Yes YesCellular voice Yes Yes Yes Yes Yes NoVoIP (Wi-Fi/3G) No No No No No YesSingle number reach (Sim ring) Yes Yes Yes Yes Yes YesRing other phone Yes Yes Yes Yes Yes NoHide Mobile # (Office CLID) Yes Yes Yes Yes Yes YesBridged Line Appearance No No No No No YesIn-call feature access No (via FNE/Dialpad) Planned (2H11) Yes No (via FNE/Dialpad) No (via FNE/Dialpad) YesDevice Handoff (mob-desk) Yes Yes Yes Yes Yes NoEnterprise vmail enforcement Yes Yes Yes Yes Yes YesVisual Voicemail Yes Yes Yes Yes No NoWi-Fi Data Yes Yes Yes Yes Yes YesVIP Screening Yes Yes Yes Yes Yes NoUnified Call Logs Yes Yes Yes Yes Yes NoCall Back Yes Yes Yes Yes No NoAuto-answer Call Back Yes No No No No NoCall Back to Alt Yes Yes Yes Yes No NoCall Intercept Yes Yes No No No NoDirectory Access Yes Yes Yes Yes Yes YesMobile User Presence updates Yes Yes Yes Yes Yes YesSee Contact Presence Yes Yes Yes Yes No NoIM No No No No No No VOX Network Solutions, Inc. - www.voxns.com
    • 32. PackagingVOX Network Solutions, Inc. - www.voxns.com
    • 33. UC All Inclusive Bundle Facilitates adoption and procurement of comprehensive suite of UC clients and applications UC Application bundle for Avaya Aura® Communication Manager  Extension to Cellular  One-X Mobile  One-X Portal  One-X Communicator Enterprise Edition customers receive UCAI as an entitlement Standard Edition customers can add UCAI for per user Avaya Presence is provided at no charge with Avaya Aura Standard or Enterprise License VOX Network Solutions, Inc. - www.voxns.com 33
    • 34. Distribution of one-X Soft Client Software Avaya one- X® license(s) must be purchased in order to use the clients – Purchases can be via UCAI or a la carte – Avaya one-X® Communicator for CS1000, Avaya one-X® Communicator for Mac OS, and Avaya one-X® Mobile SIP for iOS are only available a la carte and are not part of the UCAI bundle. – Orders are placed using standard mechanisms (e.g., ASD) Avaya one-X® Communicator client software is available via download at support.avaya.com/downloads Avaya one-X® Mobile client software is downloaded from Android Market, Apple App Store, or sent via e-mail or over-the-air (OTA) to the deviceVOX Network Solutions, Inc. - www.voxns.com
    • 35. Thank You!VOX Network Solutions, Inc. - www.voxns.com