Web 2.0 and Enterprise Communications: Fad or the Future - VoiceCon SF 2009

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http://blogs.voxeo.com/events/voicecon-san-francisco/ …

http://blogs.voxeo.com/events/voicecon-san-francisco/

This presentation is one part of a 2-hour "deep dive" by Dan York and Irwin Lazar in to social media and web 2.0 in the enterprise. The abstract was:
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Improved collaboration is one of the key benefits of next-generation communications technology. The range of systems and tools available for next-gen collaboration is vast—from ad hoc, Web-based social networking to large enterprise platforms for information sharing, integrated with communications platforms. In this session, we’ll look at social networking and enterprise collaboration—where the two intersect, where they diverge, and what it means for the systems you’ll deploy to help your workers collaborate more effectively and securely.

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Transcript

  • 1. Web 2.0 and Enterprise Communications: Fad or the Future Dan York, Director of Conversations, Voxeo VoiceCon San Francisco 2009 November 5, 2009 @voxeo @danyork
  • 2. Connect Your Customers Quickly To The Information They Need Through the Channel They Want
  • 3. Unified Self-Service
  • 4. • Platform for communications applications: voice, SMS, IM, web, social • Largest worldwide provider of hosted XML telephony / IVR • Over 45,000 companies and over 100,000 developers • THE most standards-compliant platform - VoiceXML, CCXML • Global presence: Orlando, Beijing, Cologne, London, San Francisco • Premise product added 2006 • One of only 2 platforms recommended by analyst firm Datamonitor for premise IVR • Natively based on SIP & other open standards • Free download and free developer accounts • www.voxeo.com
  • 5. www.danyork.com twitter.com/danyork www.linkedin.com/in/danyork disruptivetelephony.com disruptiveconversations.com blueboxpodcast.com voipsa.org/blog forimmediaterelease.biz blogs.voxeo.com
  • 6. What?
  • 7. What are they working on?
  • 8. What is their schedule?
  • 9. Are they available right now?
  • 10. How can I reach them?
  • 11. What are their strengths?
  • 12. How do they like to work?
  • 13. Who has ____ at their desk?
  • 14. Who is the "Go to" person on ______ ?
  • 15. Can we all brainstorm on this?
  • 16. Where/what is the _____ ?
  • 17. Background
  • 18. "Ambient Intimacy" (Leisa Reichelt)
  • 19. Why?
  • 20. Collaboration Engagement Loyalty Productivity Happiness Efficiency Revenue
  • 21. How?
  • 22. Communication Tools Voice, IM, video, email, etc., etc., etc.
  • 23. Presence
  • 24. Rich Presence Modes, calendar, context
  • 25. Profiles Skills, interests, background
  • 26. Status Updates ex. microblogging, blogging
  • 27. Capturing Collaboration ex. wikis, forums
  • 28. Tagging, Bookmarking identifying the people and resources
  • 29. Search ex. find the "Go to" person
  • 30. Choices
  • 31. Monolithic or Best of Breed?
  • 32. On-Premise or Hosted/Cloud?
  • 33. C's or D's?
  • 34. Concentrated/Centralized or Distributed/Decentralized?
  • 35. Where does Presence live? UC? IM? App platform?
  • 36. Can you expose info to other tools? ex. Presence or Profiles, APIs, avoiding lock-in
  • 37. Fit into the existing workflow?
  • 38. Do you merge in public personas? Facebook, Twitter, etc.
  • 39. Connection to Customers? ex. monitoring, customer support
  • 40. Connections to public tools? IM? Google Wave?
  • 41. Availability? Will it be there?
  • 42. Security? Privacy? Compliance?
  • 43. Real-Time Web
  • 44. ?
  • 45. Unlocked Communications www.voxeo.com/free blogs.voxeo.com twitter.com/voxeo