Web 2.0 and Enterprise Communications:
Fad or the Future

Dan York, Director of Conversations, Voxeo
VoiceCon San Francisc...
Connect Your Customers
        Quickly

  To The Information
      They Need

 Through the Channel
     They Want
Unified Self-Service
•   Platform for communications applications: voice, SMS, IM, web, social

•   Largest worldwide provider of hosted XML te...
www.danyork.com
twitter.com/danyork
www.linkedin.com/in/danyork

disruptivetelephony.com
disruptiveconversations.com
blueb...
What?
What are they working on?
What is their schedule?
Are they available right now?
How can I reach them?
What are their strengths?
How do they like to work?
Who has ____ at their desk?
Who is the "Go to" person
       on ______ ?
Can we all brainstorm on this?
Where/what is the _____ ?
Background
"Ambient Intimacy"
   (Leisa Reichelt)
Why?
Collaboration
Engagement
   Loyalty
Productivity
 Happiness
 Efficiency
  Revenue
How?
Communication Tools
Voice, IM, video, email, etc., etc., etc.
Presence
Rich Presence
Modes, calendar, context
Profiles
Skills, interests, background
Status Updates
ex. microblogging, blogging
Capturing Collaboration
     ex. wikis, forums
Tagging, Bookmarking
identifying the people and resources
Search
ex. find the "Go to" person
Choices
Monolithic
      or
Best of Breed?
On-Premise
      or
Hosted/Cloud?
C's or D's?
Concentrated/Centralized
            or
Distributed/Decentralized?
Where does Presence live?
    UC? IM? App platform?
Can you expose info to other
          tools?
   ex. Presence or Profiles, APIs,
          avoiding lock-in
Fit into the existing
     workflow?
Do you merge in public
      personas?
   Facebook, Twitter, etc.
Connection to Customers?
ex. monitoring, customer support
Connections to public tools?
       IM? Google Wave?
Availability?
Will it be there?
Security?
  Privacy?
Compliance?
Real-Time Web
?
Unlocked
Communications

www.voxeo.com/free
  blogs.voxeo.com
 twitter.com/voxeo
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
Web 2.0 and Enterprise Communications:  Fad or the Future - VoiceCon SF 2009
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Web 2.0 and Enterprise Communications: Fad or the Future - VoiceCon SF 2009

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Published on

http://blogs.voxeo.com/events/voicecon-san-francisco/

This presentation is one part of a 2-hour "deep dive" by Dan York and Irwin Lazar in to social media and web 2.0 in the enterprise. The abstract was:
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Improved collaboration is one of the key benefits of next-generation communications technology. The range of systems and tools available for next-gen collaboration is vast—from ad hoc, Web-based social networking to large enterprise platforms for information sharing, integrated with communications platforms. In this session, we’ll look at social networking and enterprise collaboration—where the two intersect, where they diverge, and what it means for the systems you’ll deploy to help your workers collaborate more effectively and securely.

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Web 2.0 and Enterprise Communications: Fad or the Future - VoiceCon SF 2009

  1. 1. Web 2.0 and Enterprise Communications: Fad or the Future Dan York, Director of Conversations, Voxeo VoiceCon San Francisco 2009 November 5, 2009 @voxeo @danyork
  2. 2. Connect Your Customers Quickly To The Information They Need Through the Channel They Want
  3. 3. Unified Self-Service
  4. 4. • Platform for communications applications: voice, SMS, IM, web, social • Largest worldwide provider of hosted XML telephony / IVR • Over 45,000 companies and over 100,000 developers • THE most standards-compliant platform - VoiceXML, CCXML • Global presence: Orlando, Beijing, Cologne, London, San Francisco • Premise product added 2006 • One of only 2 platforms recommended by analyst firm Datamonitor for premise IVR • Natively based on SIP & other open standards • Free download and free developer accounts • www.voxeo.com
  5. 5. www.danyork.com twitter.com/danyork www.linkedin.com/in/danyork disruptivetelephony.com disruptiveconversations.com blueboxpodcast.com voipsa.org/blog forimmediaterelease.biz blogs.voxeo.com
  6. 6. What?
  7. 7. What are they working on?
  8. 8. What is their schedule?
  9. 9. Are they available right now?
  10. 10. How can I reach them?
  11. 11. What are their strengths?
  12. 12. How do they like to work?
  13. 13. Who has ____ at their desk?
  14. 14. Who is the "Go to" person on ______ ?
  15. 15. Can we all brainstorm on this?
  16. 16. Where/what is the _____ ?
  17. 17. Background
  18. 18. "Ambient Intimacy" (Leisa Reichelt)
  19. 19. Why?
  20. 20. Collaboration Engagement Loyalty Productivity Happiness Efficiency Revenue
  21. 21. How?
  22. 22. Communication Tools Voice, IM, video, email, etc., etc., etc.
  23. 23. Presence
  24. 24. Rich Presence Modes, calendar, context
  25. 25. Profiles Skills, interests, background
  26. 26. Status Updates ex. microblogging, blogging
  27. 27. Capturing Collaboration ex. wikis, forums
  28. 28. Tagging, Bookmarking identifying the people and resources
  29. 29. Search ex. find the "Go to" person
  30. 30. Choices
  31. 31. Monolithic or Best of Breed?
  32. 32. On-Premise or Hosted/Cloud?
  33. 33. C's or D's?
  34. 34. Concentrated/Centralized or Distributed/Decentralized?
  35. 35. Where does Presence live? UC? IM? App platform?
  36. 36. Can you expose info to other tools? ex. Presence or Profiles, APIs, avoiding lock-in
  37. 37. Fit into the existing workflow?
  38. 38. Do you merge in public personas? Facebook, Twitter, etc.
  39. 39. Connection to Customers? ex. monitoring, customer support
  40. 40. Connections to public tools? IM? Google Wave?
  41. 41. Availability? Will it be there?
  42. 42. Security? Privacy? Compliance?
  43. 43. Real-Time Web
  44. 44. ?
  45. 45. Unlocked Communications www.voxeo.com/free blogs.voxeo.com twitter.com/voxeo
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