VoiceObjects Developer Jam Session:
Voxeo IVR and SIP platforms

February 10, 2009

Dan York
Director of Emerging Communic...
2   © Voxeo Corporation, 2009
3   © Voxeo Corporation, 2009
Telephony Sucks




4   © Voxeo Corporation, 2009
Complex




5   © Voxeo Corporation, 2009   Photo: http://www.flickr.com/photos/28481088@N00/
Arcane




6   © Voxeo Corporation, 2009
Proprietary




7   © Voxeo Corporation, 2009
Simple




8   © Voxeo Corporation, 2009
Ubiquitous




9   © Voxeo Corporation, 2009
Open




10   © Voxeo Corporation, 2009
Web Developers




11   © Voxeo Corporation, 2009
They Understand XML




12   © Voxeo Corporation, 2009
Let's build an API...




13   © Voxeo Corporation, 2009
Standards Matter




14   © Voxeo Corporation, 2009
Proprietary = Lock-In




15   © Voxeo Corporation, 2009
Open




16   © Voxeo Corporation, 2009
17   © Voxeo Corporation, 2009
Voxeo Overview
Voxeo Fast Facts
         •  Founded in 1999
         •  Largest on-demand VoiceXML and CCXML
            platform provide...
A History of Innovation
       1999: 1st XML-based call control hosting
       2000: 1st VoiceXML hosting
       2001: 1st...
Industry Recognition


                                             Visionaries Quadrant,                 Decision Matrix ...
Voxeo’s Strategic Focus
        •  Build great products. Provide excellent customer
           service. Make it simple for...
Extreme Support – Our #1 Priority

         •  From the CEO to our newest employee, customer
            service is Voxeo’...
Global Footprint




24   © Voxeo Corporation, 2009
Voxeo Solution Stack

                                                                                         XML-based
 ...
Voxeo Business Models
        •  Voxeo sells its software in three ways:
                  –  By the minute in hosting ser...
Application Examples
               Information retrieval          Unified messaging
        •                            ...
Developer Tools
Voxeo’s View: Telephony Development

         XML-based Telephony        API-based Telephony    Tool-based Telephony

    ...
Voxeo Tools - The Big Picture



                                                                    VoiceObjects
        ...
Voxeo Designer
        •  Web-based Service Creation Tool
                  –  AJAX Technology
                  –  Easy t...
Designer Screenshot




32   © Voxeo Corporation, 2009
VoiceObjects: Tool-based Telephony

                                                    Project
                          ...
Flexible: Multiple Phone Channel Choice

                                                  Any Browser / Any Modality
    ...
Prophecy… Many platforms in one.

               IVR
        • 
               Call Control
        • 
               IP M...
Prophecy Hosting
        •  Versatile, secure, and reliable IVR
           hosting
        •  Unmatched sign-up and deploy...
VoiceObjects / Prophecy Integration
                                           ASR, TTS, Call Control
                G   ...
VoiceObjects / Prophecy Hosting
                                       ASR, TTS, Call Control      Internet
              ...
Voxeo Prophecy Overview
The Prophecy Platform
        •  World’s most compatible and compliant VoiceXML
           implementation
                ...
The Prophecy Platform
        •  Includes free Voxeo ASR and TTS
                  –  Production-quality English and UK En...
Prophecy… beyond IVR
        •  100% SIP VOIP-based telephony application platform
                  –  Built from the gro...
Prophecy Architecture




43   © Voxeo Corporation, 2009
Prophecy Features
         VoiceXML IVR                    Call Conferencing                   Platform Support
          ...
ASR and TTS Support

               Prophecy ASR             Prophecy TTS
        •                          • 
          ...
Call Progress Analysis
        •  Voxeo has industry leading outbound call
           progress analysis.
        •  CCXML ...
GSM Call Recoding

        •  Greatly lowers disk space
           requirements

        •  Perfect for long term archival...
Encrypted Call Recording

        •  PGP Based

        •  Public key

        •  Medical and financial

        •  NSA Gr...
CTI and Call Center Integration

        •  Support for Cisco ICM / Geotel, Genesys,
           Nortel, Lucent, and more.
...
Prophecy 9 Management Console

         •  Prophecy 9 features a new
            management console to simplify
          ...
P9: Platform Based Reporting
        •  Platform generated
           reporting data
        •  ASR results
        •  Cal...
Voxeo Prophecy Hosting
Prophecy Hosting
        •  Versatile, secure, and reliable IVR hosting
        •  Unmatched sign-up and deployment simpli...
Prophecy Hosting




54   © Voxeo Corporation, 2009
Prophecy Hosting




55   © Voxeo Corporation, 2009
Evolution Customer Portal

               Web-based developer and
        • 
               customer service portal

     ...
Inbound Calls Mapped to App URL




        •  Virtualized IVR: Single view of multi-site network

57   © Voxeo Corporatio...
Use Real-time Debugger in Development




58   © Voxeo Corporation, 2009
Deep Insight into Platform Statistics




59   © Voxeo Corporation, 2009
SIP Servlets: SIPMethod and SIPoint
SIPMethod

        •  SIP Servlet (JSR 289) development platform
        •  Create SIP-based applications including
      ...
SIPMethod Application Server




62   © Voxeo Corporation, 2009
Summary of Unique Voxeo Value
        •  Proven (patented) large-scale solution
        •  Value proposition with built-in...
Developer Resources
        •  Evolution Developer Portal
                  –  evolution.voxeo.com

        •  Prophecy Pr...
Configuring VoiceObjects for Voxeo




65   © Voxeo Corporation, 2009
Local Setup with Voxeo Prophecy

                                             ASR, TTS, Call Control
                   G ...
Remote Setup with Voxeo Evolution

                                           ASR, TTS, Call Control      Internet
       ...
Remote Setup with Voxeo Evolution

                                           ASR, TTS, Call Control
                     ...
Local setup
        •  Overview
           1.  Install Voxeo Prophecy
           2.  Install & configure X-Lite Softphone
...
2 - X-Lite Configuration




70   © Voxeo Corporation, 2009
3 - Configure Desktop for Eclipse




71   © Voxeo Corporation, 2009
Remote setup
         •  Overview
            1.  Make VoiceObjects accessible from a remote media
                platfor...
Configure the Connector URL
                                                                          NAT = Network
      ...
Voxeo Evolution Account
Step 1


                                 URL: http://evolution.voxeo.com




74   © Voxeo Corpora...
Setting up applications in Evolution
Step 2




                 Add Application




75   © Voxeo Corporation, 2009
Setting up applications in Evolution
Step 3




             Application Type:
             Prophecy 8.0 – VXML 2.1




76...
Setting up applications in Evolution
Step 4




                                 http://{server}:{port}/VoiceObjects/Dialo...
Setting up applications in Evolution
Step 5




            Test numbers: For PSTN, SIP, Skype




78   © Voxeo Corporatio...
Configure for X-Lite Softphone




                                 Use SIP Test number as assigned
                      ...
VoiceObjects Online Help




80   © Voxeo Corporation, 2009
Thank you!




                                 Dan York       dyork@voxeo.com
                                 Andreas Vo...
Background
Comprehensive Standards Support
               W3C Voice Extensible Markup Language (VoiceXML)
        • 
               W...
Unified ASR

        •  Prophecy provides a unified platform for all
           ASR engines.
        •  ASR engine selecti...
Prophecy ASR

        •  Top tier core speech recognizer engine from
           leading speech research teams.
        •  ...
Prophecy TTS

        •  High quality concatenative speech synthesis
           engine.
        •  English Male and Female...
SIPMethod Overview
        •  Supports JSR289 SIP Servlets
        •  Support Web, Communication and Web Services
        ...
SIPoint Overview

        •  SIP Registrar and Location Server with
           Registration event notification
        •  ...
SIP Registrar and Proxy Server




89   © Voxeo Corporation, 2009
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Developer Jam Session - Intro to Voxeo Products

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In this Voxeo VoiceObjects Developer Jam Session on February 10, 2009, Dan York and Andreas Volmer provide an overview of Voxeo's products and how they relate to VoiceObjects developer tools. A recording of the webinar can be found at: http://developers.voiceobjects.com/tech-topics/monthly-jam-sessions/

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Transcript of "Developer Jam Session - Intro to Voxeo Products"

  1. 1. VoiceObjects Developer Jam Session: Voxeo IVR and SIP platforms February 10, 2009 Dan York Director of Emerging Communication Technology Office of the CTO
  2. 2. 2 © Voxeo Corporation, 2009
  3. 3. 3 © Voxeo Corporation, 2009
  4. 4. Telephony Sucks 4 © Voxeo Corporation, 2009
  5. 5. Complex 5 © Voxeo Corporation, 2009 Photo: http://www.flickr.com/photos/28481088@N00/
  6. 6. Arcane 6 © Voxeo Corporation, 2009
  7. 7. Proprietary 7 © Voxeo Corporation, 2009
  8. 8. Simple 8 © Voxeo Corporation, 2009
  9. 9. Ubiquitous 9 © Voxeo Corporation, 2009
  10. 10. Open 10 © Voxeo Corporation, 2009
  11. 11. Web Developers 11 © Voxeo Corporation, 2009
  12. 12. They Understand XML 12 © Voxeo Corporation, 2009
  13. 13. Let's build an API... 13 © Voxeo Corporation, 2009
  14. 14. Standards Matter 14 © Voxeo Corporation, 2009
  15. 15. Proprietary = Lock-In 15 © Voxeo Corporation, 2009
  16. 16. Open 16 © Voxeo Corporation, 2009
  17. 17. 17 © Voxeo Corporation, 2009
  18. 18. Voxeo Overview
  19. 19. Voxeo Fast Facts •  Founded in 1999 •  Largest on-demand VoiceXML and CCXML platform provider •  Strong developer community –  Over 33,000 developers created over 73,000 apps Voxeo’s US Headquarters –  Over 32,000 downloads of our premise platform •  Expanding in Europe and Asia –  Acquired Micromethod in August ‘09 (China) –  Acquired VoiceObjects in December ‘09 (Germany) –  Second site in EU (Frankfurt) 1Q09 •  20 consecutive profitable quarters; 60% year Voxeo’s UK Headquarters over year growth since 2004 19 © Voxeo Corporation, 2009
  20. 20. A History of Innovation 1999: 1st XML-based call control hosting 2000: 1st VoiceXML hosting 2001: 1st 100% SIP-based hosting 2002: 1st CCXML hosting and premise 2003: 1st VoiceXML platform for hosted and premise 2004: 1st profitable standards-based IVR hosting company 2004: 1st 100% uptime guaranteed SLA 2006: 1st 100% VoiceXML compliant platform 2006: 1st free ASR and TTS bundled with the platform 2007: 1st hybrid premise/hosting solution 2008: 1st company to offer SIP Servlet API and CCXML/VoiceXML in one product 20 © Voxeo Corporation, 2009
  21. 21. Industry Recognition Visionaries Quadrant, Decision Matrix – Hosted Speech & Gartner Magic Quadrant Selecting an IVR Vendor Outbound IVR Services in the Enterprise Voxeo named to IVR systems and Voxeo is the only vendor enterprise voice portals 2008 Voxeo is one of two vendors rated strong across all Product Innovation Award quadrant for its ability to execute, to make analyst’s shortlist metrics of IVR landscape, completeness of vision for its Prophecy voice platform products and services beating 17 other vendors Analytics and Reporting for Phone-Based Self-Service VoiceObjects Analyzer was the only product to receive the For excellence in the For significant contributions Best Speech Self-Service Suite highest possible rating in all advancement of voice to improving speech four analytics areas Ranked above all other platform communications applications for clients and solution vendors in industry 21 © Voxeo Corporation, 2009
  22. 22. Voxeo’s Strategic Focus •  Build great products. Provide excellent customer service. Make it simple for anyone to design and deploy telephony applications quickly and cost-effectively. •  Stay true to all of the principles of open standards •  Build a loyal developer base by offering free access and unparalleled support to all Voxeo platforms and services •  Drive down cost and complexity •  Deliver a continually advancing, feature-rich, future- proof platform 22 © Voxeo Corporation, 2009
  23. 23. Extreme Support – Our #1 Priority •  From the CEO to our newest employee, customer service is Voxeo’s #1 priority •  Top-notch, no cost technical support –  All support agents are skilled VoiceXML, CCXML and, CallXML professionals –  Voxeo employs more VoiceXML-certified developers than anyone •  100% Uptime Guarantee for hosting •  20-minute response time metric •  “Just make it right” approach –  If a customer has a problem we help fix it, no matter what it takes or which vendor is at fault 23 © Voxeo Corporation, 2009
  24. 24. Global Footprint 24 © Voxeo Corporation, 2009
  25. 25. Voxeo Solution Stack XML-based Other Designer Development Other VoiceXML Developers Voxeo CallXML, 100% compliant Platforms and Tools VoiceXML, the industry’s most Sophisticated service creation, 1:1 Easy web-based, Visio-like rapid deployed CCXML engine personalization, analytics application development tool On-Premise Turnkey On-Demand Hosting Service Software Platform IVR Server Download Prophecy in minutes at Prophecy software pre-configured Fault resilient, scalable hosting & loaded on a rack-mount server evolution.voxeo.com www.voxeo.com/prophecy 25 © Voxeo Corporation, 2009
  26. 26. Voxeo Business Models •  Voxeo sells its software in three ways: –  By the minute in hosting service centers operated by Voxeo (Atlanta, Orlando, Las Vegas, Slough UK) –  By the port (“phone line”) for customers to install on their own premises •  Software is downloaded, or pre-installed and configured on hardware –  Licensed for OEM integration and sale (PBX vendors, VOIP solution providers, competitors) 26 © Voxeo Corporation, 2009
  27. 27. Application Examples Information retrieval Unified messaging •  •  Telephone surveys Bill reminder, collection •  •  Emergency notifications Account balance & transfer •  •  Virtual receptionists Voice Portals •  •  Call center automation Telesales •  •  Order status Email by phone •  •  Package tracking Virtual agents •  •  Conferencing solutions Telephone CRM •  •  Audiotext platforms Auto attendants •  •  Virtual call centers Call routing •  •  Virtual PBXs Call recording solutions •  •  Predictive dialers Audio broadcast services •  •  Voicemail services Real estate information lines •  •  Dating chat services Political campaigning •  •  Voice instant messaging Political polls •  •  Voice verification •  27 © Voxeo Corporation, 2009
  28. 28. Developer Tools
  29. 29. Voxeo’s View: Telephony Development XML-based Telephony API-based Telephony Tool-based Telephony  Voxeo CallXML  Web Services  Voxeo Designer Mash-up style API The easiest telephony Easy web-based, Visio- launching in 2009 markup ever devised like rapid app dev tool  Third-party tools  Java Media Control  VoiceXML support JSR 309 The only 100% compliant VoiceObjects, Audium, browser OpenMethods, others  Java SIP Servlets  CCXML JSR 116/289 The world’s most proven Voxeo acquires… Voxeo acquired… CCXML engine 29 © Voxeo Corporation, 2009
  30. 30. Voxeo Tools - The Big Picture VoiceObjects Medium to large scale projects Distributed, Complex enterprise Designer Project Size integrations, advanced features such as personalization Small to medium scale projects Low complexity, straight-forward integration Application Complexity 30 © Voxeo Corporation, 2009
  31. 31. Voxeo Designer •  Web-based Service Creation Tool –  AJAX Technology –  Easy to use –  No download required •  Multi-tenant •  Single-click Application Deployment •  High-performance VoiceXML Rendering Engine •  Real-time Web Services Integration •  Reporting and Analytics Database 31 © Voxeo Corporation, 2009
  32. 32. Designer Screenshot 32 © Voxeo Corporation, 2009
  33. 33. VoiceObjects: Tool-based Telephony Project Documentation Application and Server Dialog Flow Management Development Prompts & Media Design Analytics and & Management Reporting Phone Application Server Application and Integration: Usability Testing Backend & CTI Grammar Development & Tuning 33 © Voxeo Corporation, 2009
  34. 34. Flexible: Multiple Phone Channel Choice Any Browser / Any Modality •  Single Infrastructure Voice •  Central Maintenance Video ASR DTMF •  Single Service Definition VoiceXML USSD Mobile Web … across all mobile Browser Browser Browser phone channels Phone Application Server •  Minimal Investment Web App Server •  User Interface of Choice •  Consistent User Experience wireless IP fixed line Any Network / Any Device 34 © Voxeo Corporation, 2009
  35. 35. Prophecy… Many platforms in one. IVR •  Call Control •  IP Media Server •  Softswitch •  SIP Application Server •  Speech Recognition •  Text to Speech •  Conferencing •  35 © Voxeo Corporation, 2009
  36. 36. Prophecy Hosting •  Versatile, secure, and reliable IVR hosting •  Unmatched sign-up and deployment simplicity •  Customers can deploy applications in minutes instead of months •  Pre-deployed with all the major carriers. •  Highly secure; PCI, HIPAA, SOX, Gramm-Leach-Bliley , ISO 17799 36 © Voxeo Corporation, 2009
  37. 37. VoiceObjects / Prophecy Integration ASR, TTS, Call Control G Internet Phone Softphone VoiceXML Browser (SIP) SIP or PSTN Voxeo Prophecy VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE Connector Framework Local PC Apps VO Developer Edition Eclipse Back-End Systems 37 © Voxeo Corporation, 2009
  38. 38. VoiceObjects / Prophecy Hosting ASR, TTS, Call Control Internet Phone VoiceXML Browser (SIP) or PSTN Voxeo Prophecy Internet VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE Connector Framework Local PC Apps VO Developer Edition Eclipse Back-End Systems 38 © Voxeo Corporation, 2009
  39. 39. Voxeo Prophecy Overview
  40. 40. The Prophecy Platform •  World’s most compatible and compliant VoiceXML implementation –  First and only platform to pass 100% of mandatory and optional tests –  Supports 100% of VoiceXML 2.1 features –  Includes VoiceXML compatibility modes to emulate other browsers –  Includes on-the-fly grammar translator to support all grammars; Nuance GSL, Scansoft OSR, SRGS XML, SRGS ABNF, JSGF, IBM BNF •  World’s most proven CCXML implementation –  Voxeo leads the industry in enhanced call control – used since 2000 –  Voxeo is the editor and chair of the CCXML standard –  Voxeo’s production CCXML platform shipped 3 years before any other vendor’s –  Licensed by other leading IVR providers –  Includes CTI support (Cisco ICM, Genesys, Avaya, etc.) 40 © Voxeo Corporation, 2009
  41. 41. The Prophecy Platform •  Includes free Voxeo ASR and TTS –  Production-quality English and UK English ASR; English, Spanish, Chinese TTS •  Support for any MRCPv1 compliant speech technology •  Secure two-way recording, conferencing, highly accurate outbound IVR with Call Progress Analysis •  Downloads and installs in minutes with no configuration required –  A single 180MB download with ASR, TTS, and our Designer visual development tool •  Proven scalability going from 2-8 ports on a low-end notebook, to over 500 ports on a single server, to tens of thousands of ports in a server cluster 41 © Voxeo Corporation, 2009
  42. 42. Prophecy… beyond IVR •  100% SIP VOIP-based telephony application platform –  Built from the ground up; natively SIP-based –  Other XML IVR platforms were built on a CT card-centric model with SIP added afterwards as a “virtual” or “emulated” CT card –  Unlike these platforms, Prophecy can be used to build any SIP product or service: •  SIP load balancers, proxy servers, and softswitches •  SIP Session Border Controllers, IP PBXs, and IP ACDs •  Works with the widest variety of SIP providers, gateways, softphones and adapters –  Asterisk, Cisco, Paraxip, Sonus and other SIP gateways –  Level(3), Global Crossing, MCI, and AT&T SIP services –  BroadVoice, Sipura, SJPhone, XTEN, and other consumer SIP solutions 42 © Voxeo Corporation, 2009
  43. 43. Prophecy Architecture 43 © Voxeo Corporation, 2009
  44. 44. Prophecy Features VoiceXML IVR Call Conferencing Platform Support –  Audio play & record –  2 to 200 line call •  Windows –  Voice recognition conferencing –  Windows 2003/2008 –  DTMF Input –  Built in echo cancellation Server –  Text to Speech –  Built in noise suppression –  XP/Vista Desktop –  N-Best recognition –  Dual band automatic gain •  Mac OS X –  Voice verification control (agc) –  Intel 10.5 (Leopard) –  VoiceXML 2.0 & 2.1 –  Listen-only participants •  Linux –  Grammar translation –  Ability to add, remove and –  Redhat Enterprise Linux –  Multi-language support mute participants 5.X –  SIP/CCXML Integration –  Completely CCXML –  CentOS 5.X –  Extremely scalable controlled –  Intel x86 CCXML Call Control CTI/Call Center Integration –  Access to caller-id, –  Support for Cisco ICM / called-id, ANI and DNIS Geotel, Genesys, Nortel, –  Selective call answer Lucent, and more. –  Outbound call initiation –  Intelligent screen pop –  Blind call transfer –  Directed transfer –  Call transfer with –  Asynchronous call transfer supervision –  Modular architecture –  PSTN Network transfer/ –  Completely CCXML Take back & transfer controlled 44 © Voxeo Corporation, 2009
  45. 45. ASR and TTS Support Prophecy ASR Prophecy TTS •  •  MRCP - Nuance 8.5 Speechify 2/3 •  •  MRCP - OSR3 RealSpeak 4.x •  •  MRCP - Nuance 9.0 Rhetorical rVoice 4.x •  •  MRCP - IBM Loquendo TTS •  •  MRCP - Telesma IBM •  •  MRCP - Loquendo Loquendo •  •  Any SAPI based •  engine 45 © Voxeo Corporation, 2009
  46. 46. Call Progress Analysis •  Voxeo has industry leading outbound call progress analysis. •  CCXML based for fine grained application control. •  Real world customer example: –  School outbound notification company •  15,000 port hosted solution •  Over 500,000 calls per day •  Traffic terminating in markets across the US •  Over 96% accuracy for answering machine detection and successfully message delivery •  Customers “aggressive” target goal had been 90% based on years of experience with other platforms and providers 46 © Voxeo Corporation, 2009
  47. 47. GSM Call Recoding •  Greatly lowers disk space requirements •  Perfect for long term archival of recordings •  High quality audio •  90% reduction in file size 47 © Voxeo Corporation, 2009
  48. 48. Encrypted Call Recording •  PGP Based •  Public key •  Medical and financial •  NSA Grade 48 © Voxeo Corporation, 2009
  49. 49. CTI and Call Center Integration •  Support for Cisco ICM / Geotel, Genesys, Nortel, Lucent, and more. •  Intelligent screen pop •  Directed transfer •  Asynchronous call transfer •  Modular architecture •  Completely CCXML controlled 49 © Voxeo Corporation, 2009
  50. 50. Prophecy 9 Management Console •  Prophecy 9 features a new management console to simplify configuration and management of large premise systems •  Physical servers can be grouped and partitioned to create virtual servers •  Based on enhanced concepts, process, and technology used in our SaaS hosting network 50 © Voxeo Corporation, 2009
  51. 51. P9: Platform Based Reporting •  Platform generated reporting data •  ASR results •  Call lengths •  Application state •  Custom data hooks •  Easy access to: –  Dashboards –  Charts –  Custom Reporting Views 51 © Voxeo Corporation, 2009
  52. 52. Voxeo Prophecy Hosting
  53. 53. Prophecy Hosting •  Versatile, secure, and reliable IVR hosting •  Unmatched sign-up and deployment simplicity •  Built-in VoiceXML, CCXML, ASR, TTS, J2EE App Server, VoiceXML design tool, file storage, logging, debugger, tutorials, ticketing system, monitoring, alerts and more •  Completely SIP-based; works with any SIP device or provider –  Pre-deployed with AT&T, Verizon, Global Crossing, Level(3) •  Highly secure; PCI, HIPAA, SOX, Gramm-Leach- Bliley , ISO 17799 53 © Voxeo Corporation, 2009
  54. 54. Prophecy Hosting 54 © Voxeo Corporation, 2009
  55. 55. Prophecy Hosting 55 © Voxeo Corporation, 2009
  56. 56. Evolution Customer Portal Web-based developer and •  customer service portal Includes application •  provisioning, management, monitoring, logging, debugging, alerting Customer support and •  ticketing system Support for global, account •  and public forum tickets evolution.voxeo.com •  56 © Voxeo Corporation, 2009
  57. 57. Inbound Calls Mapped to App URL •  Virtualized IVR: Single view of multi-site network 57 © Voxeo Corporation, 2009
  58. 58. Use Real-time Debugger in Development 58 © Voxeo Corporation, 2009
  59. 59. Deep Insight into Platform Statistics 59 © Voxeo Corporation, 2009
  60. 60. SIP Servlets: SIPMethod and SIPoint
  61. 61. SIPMethod •  SIP Servlet (JSR 289) development platform •  Create SIP-based applications including –  Registrar and Proxy Servers –  User Agents –  Session Border Controllers –  Presence / IM Servers (SIMPLE) •  www.micromethod.com 61 © Voxeo Corporation, 2009
  62. 62. SIPMethod Application Server 62 © Voxeo Corporation, 2009
  63. 63. Summary of Unique Voxeo Value •  Proven (patented) large-scale solution •  Value proposition with built-in ASR, TTS, and Designer •  Product features that give you an advantage •  Management tools •  Call Progress Analysis for outbound •  Proven CCXML •  Grammar translation Greater partnership possibilities globally •  Focus on the platform – this is ALL we do •  Thought leadership •  Best Support in the industry •  63 © Voxeo Corporation, 2009
  64. 64. Developer Resources •  Evolution Developer Portal –  evolution.voxeo.com •  Prophecy Premise Software –  www.voxeo.com/prophecy •  SIPMethod and SIPoint –  www.micromethod.com/develop/dz.htm •  VoiceObjects Developer Portal –  developers.voiceobjects.com •  Voxeo Blogs –  blogs.voxeo.com 64 © Voxeo Corporation, 2009
  65. 65. Configuring VoiceObjects for Voxeo 65 © Voxeo Corporation, 2009
  66. 66. Local Setup with Voxeo Prophecy ASR, TTS, Call Control G Softphone VoiceXML Browser SIP Voxeo Prophecy VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE My local PC Connector Framework Apps VO Developer Edition Eclipse Back-End Systems 66 © Voxeo Corporation, 2009
  67. 67. Remote Setup with Voxeo Evolution ASR, TTS, Call Control Internet Phone VoiceXML Browser (SIP) or PSTN Voxeo Evolution Internet VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE My local PC Connector Framework Apps VO Developer Edition Eclipse Back-End Systems 67 © Voxeo Corporation, 2009
  68. 68. Remote Setup with Voxeo Evolution ASR, TTS, Call Control VoiceXML Browser SIP Voxeo Evolution Internet Internet VXML (over http) G Media Platform Driver VoiceObjects Softphone Desktop VoiceObjects Server IDE My local PC Connector Framework Apps VO Developer Edition Eclipse Back-End Systems 68 © Voxeo Corporation, 2009
  69. 69. Local setup •  Overview 1.  Install Voxeo Prophecy 2.  Install & configure X-Lite Softphone 3.  Configure VoiceObjects Desktop for Eclipse Run Dialog 69 © Voxeo Corporation, 2009
  70. 70. 2 - X-Lite Configuration 70 © Voxeo Corporation, 2009
  71. 71. 3 - Configure Desktop for Eclipse 71 © Voxeo Corporation, 2009
  72. 72. Remote setup •  Overview 1.  Make VoiceObjects accessible from a remote media platform 2.  Create a free developer account in Voxeo Evolution and configure (provision) an application 3.  For use with Softphone (optional): Configure VoiceObjects Desktop for Eclipse Run Dialog 72 © Voxeo Corporation, 2009
  73. 73. Configure the Connector URL NAT = Network If your VoiceObjects machine is behind a firewall or •  Address uses NAT, you will most likely need to specify a Translation Connector URL with your external IP address to connect to the remote media platform. Private (internal): Public (external): 192.168.2.196 172.64.3.10 In Eclipse: Pick menu Window / Preferences, •  then select VoiceObjects / Advanced 73 © Voxeo Corporation, 2009
  74. 74. Voxeo Evolution Account Step 1 URL: http://evolution.voxeo.com 74 © Voxeo Corporation, 2009
  75. 75. Setting up applications in Evolution Step 2 Add Application 75 © Voxeo Corporation, 2009
  76. 76. Setting up applications in Evolution Step 3 Application Type: Prophecy 8.0 – VXML 2.1 76 © Voxeo Corporation, 2009
  77. 77. Setting up applications in Evolution Step 4 http://{server}:{port}/VoiceObjects/DialogMapping? VSN=testService&vsDriver=89 77 © Voxeo Corporation, 2009
  78. 78. Setting up applications in Evolution Step 5 Test numbers: For PSTN, SIP, Skype 78 © Voxeo Corporation, 2009
  79. 79. Configure for X-Lite Softphone Use SIP Test number as assigned by your Evolution account 79 © Voxeo Corporation, 2009
  80. 80. VoiceObjects Online Help 80 © Voxeo Corporation, 2009
  81. 81. Thank you! Dan York dyork@voxeo.com Andreas Volmer avolmer@voxeo.com 81 © Voxeo Corporation, 2009
  82. 82. Background
  83. 83. Comprehensive Standards Support W3C Voice Extensible Markup Language (VoiceXML) •  W3C Speech Recognition Grammar Syntax (SRGS) •  W3C Speech Synthesis Markup Language (SSML) •  W3C Call Control Extensible Markup Language (CCXML) •  W3C XML Path Language (XPATH) •  IETF Session Initiation Protocol (SIP) •  IETF E.164 Numbers in DNS (ENUM) •  IETF Media Reservation Control Protocol (MRCP) •  IETF Voice Profile for Internet mail (VPIM) •  IETF Zero Configuration Networking (ZEROCONF) •  IETF Authentication and Accounting (RADIUS) •  IETF System Logging (SYSLOG) •  This is the short list. The full supported standards list is available at: http://www.voxeo.com/products/voip-sip-voip-platform-datasheet.jsp 83 © Voxeo Corporation, 2009
  84. 84. Unified ASR •  Prophecy provides a unified platform for all ASR engines. •  ASR engine selection is based on xml:lang. •  All grammars use the Prophecy grammar translation engine •  Allows for easy migration between underlying ASR technologies •  Improves multi-lingual support •  Allows for easy migration to Nuance 9 ASR for existing applications. 84 © Voxeo Corporation, 2009
  85. 85. Prophecy ASR •  Top tier core speech recognizer engine from leading speech research teams. •  Core engine and models enhanced for performance, and improved recognition, and standards compliance by the Voxeo speech team. •  Supports SRGS, GSL, IBM BNF, JSGF grammar formats •  Designed and optimized for the sweet spot of speech applications today (< 2000 words) 85 © Voxeo Corporation, 2009
  86. 86. Prophecy TTS •  High quality concatenative speech synthesis engine. •  English Male and Female voices •  MRCP based with high performance caching. •  Full SSML 1.0 support •  Server side filter-graph based rendering engine •  Voice talent is available for audio prompt matching. 86 © Voxeo Corporation, 2009
  87. 87. SIPMethod Overview •  Supports JSR289 SIP Servlets •  Support Web, Communication and Web Services J2EE architecture •  Support SIP/UDP, SIP/TCP, SIP/TLS, HTTP, HTTPS and SOAP/HTTP. •  Support STUN, Symmetric Response and other NAT traversal solutions. •  Support all SIP and HTTP authentication as well as 3GPP and OMA authentication •  Production-ready with High Availability, Load Balancing, Hot Upgrade, Throttling Control, etc. •  JMX-based micro-kernel architecture 87 © Voxeo Corporation, 2009
  88. 88. SIPoint Overview •  SIP Registrar and Location Server with Registration event notification •  SIP Proxy with rule-based routing •  SIMPLE-compliant Presence Server •  SIMPLE-compliant XCAP Server with Resource List, Presence Authorization, Notification Filtering support. •  OMA Presence and XML Document Server support 88 © Voxeo Corporation, 2009
  89. 89. SIP Registrar and Proxy Server 89 © Voxeo Corporation, 2009
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