Prophecy 9 and VoiceObjects 9
Developer Jam Session April 21, 2009
Dan York & Stefan Besling
Simplicity. Standards. Support.

Voxeo Solution Stack
Flexibility, portability with support for Third Party Developers and Tools
Tool-based Development API-based
XML-based
Development
Development
Java Media Control,
Voxeo CallXML, 100%
Designer
Java SIP Servlets,
compliant VoiceXML, the
Mashup-style APIs
industry’s most deployed
Easy web-based, Visio-like
Sophisticated service creation,
CCXML engine
rapid app development tool
1:1 personalization, analytics
On-Premise Turnkey On-Demand
Hosting Service
Software Platform IVR Server
Voxeo’s fault-resilient, scalable
Download Prophecy in minutes at Prophecy software pre-configured
hosting environment
www.voxeo.com/prophecy & loaded on a rack-mount server
Download Prophecy in minutes at
www.voxeo.com/prophecy
2 © Voxeo Corporation, 2009

What’s unique about Prophecy 9?
• Worlds easiest VoiceXML platform to deploy and manage.
• Built-in English speech recognition and synthesis engines.
• Download for free – install and run in under 5 minutes.
• Scales from developer notebook to 1000+ server clusters.
• Unmatched SIP, CCXML, and VoiceXML standard support.
3 © Voxeo Corporation, 2009

Prophecy Features
VoiceXML IVR Call Conferencing Platform Support
– Audio play & record – 2 to 200 line call • Windows
– Voice recognition conferencing – Windows 2003/2008
– DTMF Input – Built in echo cancellation Server
– Text to Speech – Built in noise suppression – XP/Vista Desktop
– N-Best recognition – Dual band automatic gain • Mac OS X
– Voice verification control (agc) – Intel 10.5 (Leopard)
– VoiceXML 2.0 & 2.1 – Listen-only participants
• Linux
– Grammar translation – Ability to add, remove and
– Redhat Enterprise Linux
– Multi-language support mute participants
5.X
– SIP/CCXML Integration – Completely CCXML
– CentOS 5.X
– Extremely scalable controlled
– Intel x86
CCXML Call Control CTI/Call Center Integration
– Access to caller-id, – Support for Cisco ICM /
called-id, ANI and DNIS Geotel, Genesys, Nortel,
– Selective call answer Lucent, and more.
– Outbound call initiation – Intelligent screen pop
– Blind call transfer – Directed transfer
– Call transfer with – Asynchronous call transfer
supervision – Modular architecture
– PSTN Network transfer/ – Completely CCXML
Take back & transfer controlled
4 © Voxeo Corporation, 2009

Application Examples
Information retrieval Unified messaging
• •
Telephone surveys Bill reminder, collection
• •
Emergency notifications Account balance & transfer
• •
Virtual receptionists Voice Portals
• •
Call center automation Telesales
• •
Order status Email by phone
• •
Package tracking Virtual agents
• •
Conferencing solutions Telephone CRM
• •
Audiotext platforms Auto attendants
• •
Virtual call centers Call routing
• •
Virtual PBXs Call recording solutions
• •
Predictive dialers Audio broadcast services
• •
Voicemail services Real estate information lines
• •
Dating chat services Political campaigning
• •
Voice instant messaging Political polls
• •
Voice verification
•
5 © Voxeo Corporation, 2009

The Prophecy Platform
• World’s most compatible and compliant
VoiceXML implementation
– First and only platform to pass 100% of mandatory and optional tests
– Supports 100% of VoiceXML 2.1 features
– Includes VoiceXML compatibility modes to emulate other browsers
– Includes on-the-fly grammar translator to support all grammars; Nuance
GSL, Scansoft OSR, SRGS XML, SRGS ABNF, JSGF, IBM BNF
• World’s most proven CCXML implementation
– Voxeo leads the industry in enhanced call control – used since 2000
– Voxeo is the editor and chair of the CCXML standard
– Voxeo’s production CCXML platform shipped 3 years before any
other vendor’s
– Licensed by other leading IVR providers
– Includes CTI support (Cisco ICM, Genesys, Avaya, etc.)
6 © Voxeo Corporation, 2009

Prophecy SIP
• 100% SIP VOIP-based telephony application platform
– Built from the ground up; natively SIP-based
– Other XML IVR platforms were built on a CT card-centric model with
SIP added afterwards as a “virtual” or “emulated” CT card
– Unlike these platforms, Prophecy can be used to build any SIP
product or service:
• SIP load balancers, proxy servers, and softswitches
• SIP Session Border Controllers, IP PBXs, and IP ACDs
• Works with the widest variety of SIP providers, gateways,
softphones and adapters
– Asterisk, Cisco, Paraxip, Sonus and other SIP gateways
– Level(3), Global Crossing, MCI, and AT&T SIP services
– BroadVoice, Sipura, SJPhone, XTEN, and other consumer SIP
solutions
7 © Voxeo Corporation, 2009

P9: Rich Multi-Platform Support
• Manage, Develop and
Deploy on your platform of
choice.
• Windows
– 2003/2008 Server
– XP/Vista Desktop
• Mac OS X:
– Intel 10.5 (Leopard)
• Linux:
– Redhat Enterprise Linux 5.X
– CentOS 5.X
– Intel x86
8 © Voxeo Corporation, 2009

P9: Management Console
• Prophecy 9 features a new
management console to
simplify configuration and
management of large
premise systems
• Physical servers can be
grouped and partitioned to create virtual
servers
• Based on enhanced concepts, process, and
technology used in our SaaS hosting network
9 © Voxeo Corporation, 2009

P9: Dashboard
10 © Voxeo Corporation, 2009

P9: Wall
11 © Voxeo Corporation, 2009

P9: Virtual Platforms
• Rapid Scaling – easily add more capacity
• Load Balancing – split load between servers
• Business Continuity – ability to continue
operations despite equipment failure
• Prophecy 9 supports platform virtualization
– Management Console manages a
community of servers
– Servers can be assigned to one or more
virtual platforms
– Applications run on virtual platforms
12 © Voxeo Corporation, 2009

P9: Virtual Platforms
13 © Voxeo Corporation, 2009

P9: Prophecy Log Analyst
14 © Voxeo Corporation, 2009

P9: Prophecy Log Analyst
15 © Voxeo Corporation, 2009

P9: VoiceXML 3 and SCXML
• Prophecy already implements the core DFP
(Data, Flow, Presentation) architecture that is
the foundation of VoiceXML3.0.
• Prophecy 9 has support for SCXML as a
“Technology Preview”.
• Voxeo is committed to being the first to market
and support the entire VoiceXML 3 specification
and is actively involved in helping to shape the
specification as it moves forward within the W3C
process.
16 © Voxeo Corporation, 2009

P9: SIP
• New SIP stack dramatically improved upon
our already strong SIP support
• Added SIPmethod technology from our
MicroMethod acquisition last year
• Supports JSR 289 SIP Servlets
• Platform for future enhancements
17 © Voxeo Corporation, 2009

P9: Many other improvements
• Prophecy TTS: Added support for Latin American
Spanish, Mandarin Chinese, Japanese, Korean
• Prophecy ASR: Added UK English, Latin
American Spanish, improved endpointer and
Voxeo-built customer-specific acoustic models
• Remote server management, while still allowing
local editing of configuration
• On-the-fly provisioning of network resources
• Standalone MRCP Server
• Visual Studio 2005 and Updated Core Libraries
• Performance improvements, smoother upgrade
process, many more…
18 © Voxeo Corporation, 2009

P9:Summary
Rich Multi-Platform Support
•
New Management Console
•
Rapid Scaling Through Virtual Platforms
•
In-depth Log Analyst
•
Even More SIP Capabilities via SIP Servlets
•
19 © Voxeo Corporation, 2009

VoiceObjects 9

What’s unique about VoiceObjects 9?
• Build one application, deploy anywhere
• Unified Self Service – Voice, Web, SMS, IM
• Supports all leading VoiceXML platforms
• Includes highly insightful analytics engine
• Slashes R&D costs and caller frustrations
21 © Voxeo Corporation, 2009

VoiceObjects: Tool-based Telephony
Project
Documentation
Application and Server
Dialog Flow
Management
Development
Prompts & Media Analytics and
Design & Management Reporting
Phone
Application
Server
Application and
Integration:
Usability Testing
Backend & CTI Grammar
Development &
Tuning
22 © Voxeo Corporation, 2009

Flexible: Multiple Phone Channel Choice
Any Browser / Any Modality
• Single Infrastructure Voice
• Central Maintenance Video
ASR
DTMF
• Single Service Definition
VoiceXML USSD Mobile Web
… across all mobile Browser Browser Browser
phone channels
Phone
Application
Server
• Minimal Investment
Web App Server
• User Interface of Choice
• Consistent User
Experience wireless IP
fixed line
Any Network / Any Device
23 © Voxeo Corporation, 2009

VoiceObjects Analytics & More
• 65 pre-defined, extensible
reports
• Integration with BI software
including BusinessObjects,
Cognos and MicroStrategy
• In addition to Voxeo
Prophecy, VoiceObjects
works with all major IVR
platforms
• Unified Self-Service™
includes SMS, USSD, 3G
mobile video and mobile
web browsers
24 © Voxeo Corporation, 2009

VoiceObjects / Prophecy Integration
ASR, TTS, Call Control
G Internet
Phone
Softphone VoiceXML Browser (SIP)
SIP or PSTN
Voxeo Prophecy
VXML (over http)
Media Platform Driver
VoiceObjects
Desktop VoiceObjects Server
IDE Connector Framework
Local PC
Apps
VO Developer Edition Eclipse
Back-End Systems
25 © Voxeo Corporation, 2009

VoiceObjects / Prophecy Hosting
ASR, TTS, Call Control Internet
Phone
VoiceXML Browser (SIP)
or PSTN
Voxeo Evolution
Internet
VXML (over http)
Media Platform Driver
VoiceObjects
Desktop VoiceObjects Server
IDE Connector Framework
Local PC
Apps
VO Developer Edition Eclipse
Back-End Systems
26 © Voxeo Corporation, 2009

VO9: Prophecy Integration
• New options for direct calling in Desktop for
Eclipse Test Monitor
– Voxeo Prophecy Hosting
Easily connect to the hosted IVR account
– Voxeo Prophecy 9
Use a free local installation of Prophecy 9
• Connection to Extreme Support chat
– Quickly get real-time help
27 © Voxeo Corporation, 2009

VO9: Event Handling
• New event type
Invalid Answer Limit
• Provide joint upper
limit to No Input and
No Match events
• Typical use case:
– Transfer caller to agent after a given number
of invalid answers
28 © Voxeo Corporation, 2009

VO9: Text-To-Audio
• Added ability to include object references
within TTA-XML markup
– E.g. Variable or Audio objects
• Even more flexibility in creating prompts from
dynamic data
• Combine multiple levels of formatting
29 © Voxeo Corporation, 2009

VO9: Infrastructure
• Persistent queue for Infostore
– Statistics data persisted to local disk in case of
slow DB / network
• Support for syslog
– In addition to or as alternative to local file
logging
• Disable logging and/or tracing
– Protect sensitive data
30 © Voxeo Corporation, 2009

VO9: Storyboard Manager
• New tab for resource validation
• Quickly validate that all required audio files
exist and are in the right location
31 © Voxeo Corporation, 2009

Wrapping Up

Availability
• Beta of Prophecy 9 available now:
– www.voxeo.com/prophecy
• Prophecy 9 and VoiceObjects 9 available
soon. Watch:
– blogs.voxeo.com
– developers.voiceobjects.com
– twitter.com/voxeo
33 © Voxeo Corporation, 2009

Get started for free
• Sign up for an account on Voxeo’s hosted Evolution
Developer Portal
– http://evolution.voxeo.com
• Download the Voxeo Prophecy Platform
– http://www.voxeo.com/prophecy
• Try the VoiceObjects service creation environment
– http://developers.voiceobjects.com
* Voxeo provides free 24x7x365 developer support
34 © Voxeo Corporation, 2009

Extreme Support – Our #1 Priority
• From the CEO to our newest employee, customer
service is Voxeo’s #1 priority
• Top-notch, no cost technical support
– All support agents are skilled VoiceXML, CCXML and,
CallXML professionals
– Voxeo employs more VoiceXML-certified developers than anyone
• 100% Uptime Guarantee for hosting
• 20-minute response time metric
• “Just make it right” approach
– If a customer has a problem we help fix it, no matter what
it takes or which vendor is at fault
35 © Voxeo Corporation, 2009

Next Jam Session
May 27th, 2009
“Evaluating, testing, learning, presenting
VoiceObjects - the Prime Telecom demo
application for Unified Self-Service”
Presented by Andreas Volmer
36 © Voxeo Corporation, 2009

Demo

Thank You
Dan York dyork@voxeo.com
Stefan Besling sbesling@voxeo.com
Simplicity. Standards. Support.