Developer Jam Session - What is new in Prophecy 9 / VoiceObjects 9?
Upcoming SlideShare
Loading in...5
×
 

Developer Jam Session - What is new in Prophecy 9 / VoiceObjects 9?

on

  • 2,075 views

In this Developer Jam Session on April 21, 2009, Dan York and Stefan Besling discuss what is new in the impending release of Prophecy 9 / VoiceObjects 9... what the new features are and the great new ...

In this Developer Jam Session on April 21, 2009, Dan York and Stefan Besling discuss what is new in the impending release of Prophecy 9 / VoiceObjects 9... what the new features are and the great new integration between the products. A recording of the webinar can be found at: http://developers.voiceobjects.com/tech-topics/monthly-jam-sessions/

Statistics

Views

Total Views
2,075
Views on SlideShare
2,072
Embed Views
3

Actions

Likes
0
Downloads
34
Comments
0

1 Embed 3

http://www.slideshare.net 3

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Developer Jam Session - What is new in Prophecy 9 / VoiceObjects 9? Developer Jam Session - What is new in Prophecy 9 / VoiceObjects 9? Presentation Transcript

  • Prophecy 9 and VoiceObjects 9 Developer Jam Session April 21, 2009 Dan York & Stefan Besling Simplicity. Standards. Support.
  • Voxeo Solution Stack Flexibility, portability with support for Third Party Developers and Tools Tool-based Development API-based XML-based Development Development Java Media Control, Voxeo CallXML, 100% Designer Java SIP Servlets, compliant VoiceXML, the Mashup-style APIs industry’s most deployed Easy web-based, Visio-like Sophisticated service creation, CCXML engine rapid app development tool 1:1 personalization, analytics On-Premise Turnkey On-Demand Hosting Service Software Platform IVR Server Voxeo’s fault-resilient, scalable Download Prophecy in minutes at Prophecy software pre-configured hosting environment www.voxeo.com/prophecy & loaded on a rack-mount server Download Prophecy in minutes at www.voxeo.com/prophecy 2 © Voxeo Corporation, 2009
  • What’s unique about Prophecy 9? •  Worlds easiest VoiceXML platform to deploy and manage. •  Built-in English speech recognition and synthesis engines. •  Download for free – install and run in under 5 minutes. •  Scales from developer notebook to 1000+ server clusters. •  Unmatched SIP, CCXML, and VoiceXML standard support. 3 © Voxeo Corporation, 2009
  • Prophecy Features VoiceXML IVR Call Conferencing Platform Support –  Audio play & record –  2 to 200 line call •  Windows –  Voice recognition conferencing –  Windows 2003/2008 –  DTMF Input –  Built in echo cancellation Server –  Text to Speech –  Built in noise suppression –  XP/Vista Desktop –  N-Best recognition –  Dual band automatic gain •  Mac OS X –  Voice verification control (agc) –  Intel 10.5 (Leopard) –  VoiceXML 2.0 & 2.1 –  Listen-only participants •  Linux –  Grammar translation –  Ability to add, remove and –  Redhat Enterprise Linux –  Multi-language support mute participants 5.X –  SIP/CCXML Integration –  Completely CCXML –  CentOS 5.X –  Extremely scalable controlled –  Intel x86 CCXML Call Control CTI/Call Center Integration –  Access to caller-id, –  Support for Cisco ICM / called-id, ANI and DNIS Geotel, Genesys, Nortel, –  Selective call answer Lucent, and more. –  Outbound call initiation –  Intelligent screen pop –  Blind call transfer –  Directed transfer –  Call transfer with –  Asynchronous call transfer supervision –  Modular architecture –  PSTN Network transfer/ –  Completely CCXML Take back & transfer controlled 4 © Voxeo Corporation, 2009
  • Application Examples Information retrieval Unified messaging •  •  Telephone surveys Bill reminder, collection •  •  Emergency notifications Account balance & transfer •  •  Virtual receptionists Voice Portals •  •  Call center automation Telesales •  •  Order status Email by phone •  •  Package tracking Virtual agents •  •  Conferencing solutions Telephone CRM •  •  Audiotext platforms Auto attendants •  •  Virtual call centers Call routing •  •  Virtual PBXs Call recording solutions •  •  Predictive dialers Audio broadcast services •  •  Voicemail services Real estate information lines •  •  Dating chat services Political campaigning •  •  Voice instant messaging Political polls •  •  Voice verification •  5 © Voxeo Corporation, 2009
  • The Prophecy Platform •  World’s most compatible and compliant VoiceXML implementation –  First and only platform to pass 100% of mandatory and optional tests –  Supports 100% of VoiceXML 2.1 features –  Includes VoiceXML compatibility modes to emulate other browsers –  Includes on-the-fly grammar translator to support all grammars; Nuance GSL, Scansoft OSR, SRGS XML, SRGS ABNF, JSGF, IBM BNF •  World’s most proven CCXML implementation –  Voxeo leads the industry in enhanced call control – used since 2000 –  Voxeo is the editor and chair of the CCXML standard –  Voxeo’s production CCXML platform shipped 3 years before any other vendor’s –  Licensed by other leading IVR providers –  Includes CTI support (Cisco ICM, Genesys, Avaya, etc.) 6 © Voxeo Corporation, 2009
  • Prophecy SIP •  100% SIP VOIP-based telephony application platform –  Built from the ground up; natively SIP-based –  Other XML IVR platforms were built on a CT card-centric model with SIP added afterwards as a “virtual” or “emulated” CT card –  Unlike these platforms, Prophecy can be used to build any SIP product or service: •  SIP load balancers, proxy servers, and softswitches •  SIP Session Border Controllers, IP PBXs, and IP ACDs •  Works with the widest variety of SIP providers, gateways, softphones and adapters –  Asterisk, Cisco, Paraxip, Sonus and other SIP gateways –  Level(3), Global Crossing, MCI, and AT&T SIP services –  BroadVoice, Sipura, SJPhone, XTEN, and other consumer SIP solutions 7 © Voxeo Corporation, 2009
  • P9: Rich Multi-Platform Support •  Manage, Develop and Deploy on your platform of choice. •  Windows –  2003/2008 Server –  XP/Vista Desktop •  Mac OS X: –  Intel 10.5 (Leopard) •  Linux: –  Redhat Enterprise Linux 5.X –  CentOS 5.X –  Intel x86 8 © Voxeo Corporation, 2009
  • P9: Management Console •  Prophecy 9 features a new management console to simplify configuration and management of large premise systems •  Physical servers can be grouped and partitioned to create virtual servers •  Based on enhanced concepts, process, and technology used in our SaaS hosting network 9 © Voxeo Corporation, 2009
  • P9: Dashboard 10 © Voxeo Corporation, 2009
  • P9: Wall 11 © Voxeo Corporation, 2009
  • P9: Virtual Platforms •  Rapid Scaling – easily add more capacity •  Load Balancing – split load between servers •  Business Continuity – ability to continue operations despite equipment failure •  Prophecy 9 supports platform virtualization –  Management Console manages a community of servers –  Servers can be assigned to one or more virtual platforms –  Applications run on virtual platforms 12 © Voxeo Corporation, 2009
  • P9: Virtual Platforms 13 © Voxeo Corporation, 2009
  • P9: Prophecy Log Analyst 14 © Voxeo Corporation, 2009
  • P9: Prophecy Log Analyst 15 © Voxeo Corporation, 2009
  • P9: VoiceXML 3 and SCXML •  Prophecy already implements the core DFP (Data, Flow, Presentation) architecture that is the foundation of VoiceXML3.0. •  Prophecy 9 has support for SCXML as a “Technology Preview”. •  Voxeo is committed to being the first to market and support the entire VoiceXML 3 specification and is actively involved in helping to shape the specification as it moves forward within the W3C process. 16 © Voxeo Corporation, 2009
  • P9: SIP •  New SIP stack dramatically improved upon our already strong SIP support •  Added SIPmethod technology from our MicroMethod acquisition last year •  Supports JSR 289 SIP Servlets •  Platform for future enhancements 17 © Voxeo Corporation, 2009
  • P9: Many other improvements •  Prophecy TTS: Added support for Latin American Spanish, Mandarin Chinese, Japanese, Korean •  Prophecy ASR: Added UK English, Latin American Spanish, improved endpointer and Voxeo-built customer-specific acoustic models •  Remote server management, while still allowing local editing of configuration •  On-the-fly provisioning of network resources •  Standalone MRCP Server •  Visual Studio 2005 and Updated Core Libraries •  Performance improvements, smoother upgrade process, many more… 18 © Voxeo Corporation, 2009
  • P9:Summary Rich Multi-Platform Support •  New Management Console •  Rapid Scaling Through Virtual Platforms •  In-depth Log Analyst •  Even More SIP Capabilities via SIP Servlets •  19 © Voxeo Corporation, 2009
  • VoiceObjects 9
  • What’s unique about VoiceObjects 9? •  Build one application, deploy anywhere •  Unified Self Service – Voice, Web, SMS, IM •  Supports all leading VoiceXML platforms •  Includes highly insightful analytics engine •  Slashes R&D costs and caller frustrations 21 © Voxeo Corporation, 2009
  • VoiceObjects: Tool-based Telephony Project Documentation Application and Server Dialog Flow Management Development Prompts & Media Analytics and Design & Management Reporting Phone Application Server Application and Integration: Usability Testing Backend & CTI Grammar Development & Tuning 22 © Voxeo Corporation, 2009
  • Flexible: Multiple Phone Channel Choice Any Browser / Any Modality •  Single Infrastructure Voice •  Central Maintenance Video ASR DTMF •  Single Service Definition VoiceXML USSD Mobile Web … across all mobile Browser Browser Browser phone channels Phone Application Server •  Minimal Investment Web App Server •  User Interface of Choice •  Consistent User Experience wireless IP fixed line Any Network / Any Device 23 © Voxeo Corporation, 2009
  • VoiceObjects Analytics & More •  65 pre-defined, extensible reports •  Integration with BI software including BusinessObjects, Cognos and MicroStrategy •  In addition to Voxeo Prophecy, VoiceObjects works with all major IVR platforms •  Unified Self-Service™ includes SMS, USSD, 3G mobile video and mobile web browsers 24 © Voxeo Corporation, 2009
  • VoiceObjects / Prophecy Integration ASR, TTS, Call Control G Internet Phone Softphone VoiceXML Browser (SIP) SIP or PSTN Voxeo Prophecy VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE Connector Framework Local PC Apps VO Developer Edition Eclipse Back-End Systems 25 © Voxeo Corporation, 2009
  • VoiceObjects / Prophecy Hosting ASR, TTS, Call Control Internet Phone VoiceXML Browser (SIP) or PSTN Voxeo Evolution Internet VXML (over http) Media Platform Driver VoiceObjects Desktop VoiceObjects Server IDE Connector Framework Local PC Apps VO Developer Edition Eclipse Back-End Systems 26 © Voxeo Corporation, 2009
  • VO9: Prophecy Integration •  New options for direct calling in Desktop for Eclipse Test Monitor –  Voxeo Prophecy Hosting Easily connect to the hosted IVR account –  Voxeo Prophecy 9 Use a free local installation of Prophecy 9 •  Connection to Extreme Support chat –  Quickly get real-time help 27 © Voxeo Corporation, 2009
  • VO9: Event Handling •  New event type Invalid Answer Limit •  Provide joint upper limit to No Input and No Match events •  Typical use case: –  Transfer caller to agent after a given number of invalid answers 28 © Voxeo Corporation, 2009
  • VO9: Text-To-Audio •  Added ability to include object references within TTA-XML markup –  E.g. Variable or Audio objects •  Even more flexibility in creating prompts from dynamic data •  Combine multiple levels of formatting 29 © Voxeo Corporation, 2009
  • VO9: Infrastructure •  Persistent queue for Infostore –  Statistics data persisted to local disk in case of slow DB / network •  Support for syslog –  In addition to or as alternative to local file logging •  Disable logging and/or tracing –  Protect sensitive data 30 © Voxeo Corporation, 2009
  • VO9: Storyboard Manager •  New tab for resource validation •  Quickly validate that all required audio files exist and are in the right location 31 © Voxeo Corporation, 2009
  • Wrapping Up
  • Availability •  Beta of Prophecy 9 available now: –  www.voxeo.com/prophecy •  Prophecy 9 and VoiceObjects 9 available soon. Watch: –  blogs.voxeo.com –  developers.voiceobjects.com –  twitter.com/voxeo 33 © Voxeo Corporation, 2009
  • Get started for free •  Sign up for an account on Voxeo’s hosted Evolution Developer Portal –  http://evolution.voxeo.com •  Download the Voxeo Prophecy Platform –  http://www.voxeo.com/prophecy •  Try the VoiceObjects service creation environment –  http://developers.voiceobjects.com *  Voxeo provides free 24x7x365 developer support 34 © Voxeo Corporation, 2009
  • Extreme Support – Our #1 Priority •  From the CEO to our newest employee, customer service is Voxeo’s #1 priority •  Top-notch, no cost technical support –  All support agents are skilled VoiceXML, CCXML and, CallXML professionals –  Voxeo employs more VoiceXML-certified developers than anyone •  100% Uptime Guarantee for hosting •  20-minute response time metric •  “Just make it right” approach –  If a customer has a problem we help fix it, no matter what it takes or which vendor is at fault 35 © Voxeo Corporation, 2009
  • Next Jam Session May 27th, 2009 “Evaluating, testing, learning, presenting VoiceObjects - the Prime Telecom demo application for Unified Self-Service” Presented by Andreas Volmer 36 © Voxeo Corporation, 2009
  • Demo
  • Thank You Dan York dyork@voxeo.com Stefan Besling sbesling@voxeo.com Simplicity. Standards. Support.