Mobile Phone Technology  to empower citizens to support better governance Boris Weber, January 11, 2010
1. Establishment of Steering Committee 2. Diagnostic surveys + analysis 3. Draft of the National Anti-Corruption Strategy ...
Citizen Report Cards (CRC) <ul><li>Participatory surveys on user satisfaction with public service delivery </li></ul><ul><...
Public Service ? Public Service Citizen Report Cards (CRC)
Citizen Report Cards in Bangalore, India Source:  Public Affairs Center, India 5 6 4 9 25 1 14 41 47 42 67 34 34 16 32 32 ...
<ul><li>Challenges: </li></ul><ul><ul><li>Often one-off exercise </li></ul></ul><ul><ul><li>Requires a strong organization...
<ul><li>Advantages: </li></ul><ul><ul><li>Automated process </li></ul></ul><ul><ul><li>Real-time information </li></ul></u...
“ Skinny  Eguren listens to you and gives you an answer”
Public Service Web: database & analysis Govern-ment Voice SMS Civil Society Service Provider Web
<ul><li>Two question: </li></ul><ul><li>Please rate the last song you heard on a scale of 1 to 5  </li></ul><ul><li>–  5 b...
<ul><li>B </li></ul>
Cell Phone Penetration, Peru
Cell Phone Penetration, Peru
Source: ITU/UNCTAD/KADO Digital Opportunity Platform,  World Information Society Report 2007 It’s relatively cheap Income ...
<ul><li>Mobile phone technology </li></ul><ul><li>Advantages: </li></ul><ul><li>Lowest gender gap of all ICT tools </li></...
It’s for real
Your vote   Tool used: http://surveys.plumvoice.com
<ul><li>B </li></ul>Frontline SMS
<ul><li>SMS-based: </li></ul><ul><li>Exchange - communicate </li></ul><ul><li>Survey - set priorities </li></ul><ul><li>Vo...
<ul><li>Who should represent us at GAC Conf.? </li></ul><ul><li>Cléophas </li></ul><ul><li>Etienne </li></ul><ul><li>Aliou...
<ul><li>+ </li></ul><ul><li>Instant access </li></ul><ul><li>Great communication / voting tool as a complement to web-plat...
Boris Weber [email_address] Thank you!
Upcoming SlideShare
Loading in...5
×

Mobile Phone Technology to empower citizens to support better governance

545

Published on

A presentation by Boris Weber, World Bank Institute
Youth Anti-Corruption Forum in Brussels on 27 May 2010.

Session: ICT for Governance and Anti-Corruption (GAC)

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
545
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
6
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • Website: http://surveys.plumvoice.com User name: agonzalezb@worldbank.org Password: 5g4jbdf0 Number for the survery: 617-284-5818
  • Mobile Phone Technology to empower citizens to support better governance

    1. 1. Mobile Phone Technology to empower citizens to support better governance Boris Weber, January 11, 2010
    2. 2. 1. Establishment of Steering Committee 2. Diagnostic surveys + analysis 3. Draft of the National Anti-Corruption Strategy 4. Public dissemination + discussion 5. Revision of the National Anti Corruption Strategy 6. Implementation by Government 7. Monitoring and Evaluation of Anti-Corruption Strategy WBI Technical Assistance WBI’s GAC diagnostic process
    3. 3. Citizen Report Cards (CRC) <ul><li>Participatory surveys on user satisfaction with public service delivery </li></ul><ul><li>Adapted from private sector experiences with measuring client satisfaction </li></ul><ul><li>More than empirical data collection: </li></ul><ul><ul><li>Citizens “signal” agencies about their performance and pressure for change </li></ul></ul><ul><ul><li>Media and civil society accompany the measurement process </li></ul></ul><ul><ul><li>Short route of accountability </li></ul></ul>
    4. 4.
    5. 5. Public Service ? Public Service Citizen Report Cards (CRC)
    6. 6. Citizen Report Cards in Bangalore, India Source: Public Affairs Center, India 5 6 4 9 25 1 14 41 47 42 67 34 34 16 32 32 73 94 73 92 73 78 85 96 77 n/a n/a 0 10 20 30 40 50 60 70 80 90 100 City council Electricity Water supply Telephones Public hospitals Police Land authority Public buses Transport authority Agencies Service users “satisfied” in % 1994 1999 2003
    7. 7. <ul><li>Challenges: </li></ul><ul><ul><li>Often one-off exercise </li></ul></ul><ul><ul><li>Requires a strong organization that takes responsibility and monitors process </li></ul></ul><ul><ul><li>Costly to repeat </li></ul></ul>Citizen Report Cards (CRC)
    8. 8. <ul><li>Advantages: </li></ul><ul><ul><li>Automated process </li></ul></ul><ul><ul><li>Real-time information </li></ul></ul><ul><ul><li>Less prone to data corruption </li></ul></ul><ul><ul><li>Cost-effective </li></ul></ul><ul><ul><li>Sustainable </li></ul></ul>
    9. 9. “ Skinny Eguren listens to you and gives you an answer”
    10. 10.
    11. 11. Public Service Web: database & analysis Govern-ment Voice SMS Civil Society Service Provider Web
    12. 12. <ul><li>Two question: </li></ul><ul><li>Please rate the last song you heard on a scale of 1 to 5 </li></ul><ul><li>– 5 being the highest value and 1 the lowest. </li></ul><ul><li>Do you want to hear our music band from Columbia play? </li></ul><ul><li>Yes / No </li></ul>Please call: +1 617 – 284 - 5818
    13. 13. <ul><li>B </li></ul>
    14. 14. Cell Phone Penetration, Peru
    15. 15. Cell Phone Penetration, Peru
    16. 16. Source: ITU/UNCTAD/KADO Digital Opportunity Platform, World Information Society Report 2007 It’s relatively cheap Income Group Monthly basket of internet use Monthly basket of mobile use Broadband Prices USD % monthly per capita income USD % monthly per capita income USD per 100 kbit/s % monthly per capita income High $22 0.9 $15 0.7 $16 2.1 Upper-middle $22 4.9 $12 2.6 $19 4.9 Lower-middle $24 19.7 $11 7.6 $93 71.8 Low $44 172.0 $13 54.9 $186 909.0 World $29 55.2 $13 18.3 $72 225.1
    17. 17. <ul><li>Mobile phone technology </li></ul><ul><li>Advantages: </li></ul><ul><li>Lowest gender gap of all ICT tools </li></ul><ul><li>Increasingly inclusive of the poor </li></ul><ul><li>Reaches illiterates </li></ul><ul><li>Impressive infrastructure in Fragile States </li></ul>
    18. 18. It’s for real
    19. 19. Your vote Tool used: http://surveys.plumvoice.com
    20. 20. <ul><li>B </li></ul>Frontline SMS
    21. 21. <ul><li>SMS-based: </li></ul><ul><li>Exchange - communicate </li></ul><ul><li>Survey - set priorities </li></ul><ul><li>Vote - decide quickly as a group </li></ul>
    22. 22. <ul><li>Who should represent us at GAC Conf.? </li></ul><ul><li>Cléophas </li></ul><ul><li>Etienne </li></ul><ul><li>Aliou </li></ul><ul><li>Théodule </li></ul>
    23. 23. <ul><li>+ </li></ul><ul><li>Instant access </li></ul><ul><li>Great communication / voting tool as a complement to web-platform </li></ul><ul><li>Facilitate network across thousands of miles </li></ul><ul><li>Works well in Fragile States </li></ul><ul><li>– </li></ul><ul><li>One Administrator – weak link </li></ul><ul><li>A tool that allows for joint administration through the web could be more sustainable </li></ul>Lessons learned:
    24. 24. Boris Weber [email_address] Thank you!
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×