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Mobile Phone Technology to empower citizens to support better governance

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A presentation by Boris Weber, World Bank Institute …

A presentation by Boris Weber, World Bank Institute
Youth Anti-Corruption Forum in Brussels on 27 May 2010.

Session: ICT for Governance and Anti-Corruption (GAC)


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  • Website: http://surveys.plumvoice.com User name: agonzalezb@worldbank.org Password: 5g4jbdf0 Number for the survery: 617-284-5818
  • Transcript

    • 1. Mobile Phone Technology to empower citizens to support better governance Boris Weber, January 11, 2010
    • 2. 1. Establishment of Steering Committee 2. Diagnostic surveys + analysis 3. Draft of the National Anti-Corruption Strategy 4. Public dissemination + discussion 5. Revision of the National Anti Corruption Strategy 6. Implementation by Government 7. Monitoring and Evaluation of Anti-Corruption Strategy WBI Technical Assistance WBI’s GAC diagnostic process
    • 3. Citizen Report Cards (CRC)
      • Participatory surveys on user satisfaction with public service delivery
      • Adapted from private sector experiences with measuring client satisfaction
      • More than empirical data collection:
        • Citizens “signal” agencies about their performance and pressure for change
        • Media and civil society accompany the measurement process
        • Short route of accountability
    • 4.
    • 5. Public Service ? Public Service Citizen Report Cards (CRC)
    • 6. Citizen Report Cards in Bangalore, India Source: Public Affairs Center, India 5 6 4 9 25 1 14 41 47 42 67 34 34 16 32 32 73 94 73 92 73 78 85 96 77 n/a n/a 0 10 20 30 40 50 60 70 80 90 100 City council Electricity Water supply Telephones Public hospitals Police Land authority Public buses Transport authority Agencies Service users “satisfied” in % 1994 1999 2003
    • 7.
      • Challenges:
        • Often one-off exercise
        • Requires a strong organization that takes responsibility and monitors process
        • Costly to repeat
      Citizen Report Cards (CRC)
    • 8.
      • Advantages:
        • Automated process
        • Real-time information
        • Less prone to data corruption
        • Cost-effective
        • Sustainable
    • 9. “ Skinny Eguren listens to you and gives you an answer”
    • 10.
    • 11. Public Service Web: database & analysis Govern-ment Voice SMS Civil Society Service Provider Web
    • 12.
      • Two question:
      • Please rate the last song you heard on a scale of 1 to 5
      • – 5 being the highest value and 1 the lowest.
      • Do you want to hear our music band from Columbia play?
      • Yes / No
      Please call: +1 617 – 284 - 5818
    • 13.
      • B
    • 14. Cell Phone Penetration, Peru
    • 15. Cell Phone Penetration, Peru
    • 16. Source: ITU/UNCTAD/KADO Digital Opportunity Platform, World Information Society Report 2007 It’s relatively cheap Income Group Monthly basket of internet use Monthly basket of mobile use Broadband Prices USD % monthly per capita income USD % monthly per capita income USD per 100 kbit/s % monthly per capita income High $22 0.9 $15 0.7 $16 2.1 Upper-middle $22 4.9 $12 2.6 $19 4.9 Lower-middle $24 19.7 $11 7.6 $93 71.8 Low $44 172.0 $13 54.9 $186 909.0 World $29 55.2 $13 18.3 $72 225.1
    • 17.
      • Mobile phone technology
      • Advantages:
      • Lowest gender gap of all ICT tools
      • Increasingly inclusive of the poor
      • Reaches illiterates
      • Impressive infrastructure in Fragile States
    • 18. It’s for real
    • 19. Your vote Tool used: http://surveys.plumvoice.com
    • 20.
      • B
      Frontline SMS
    • 21.
      • SMS-based:
      • Exchange - communicate
      • Survey - set priorities
      • Vote - decide quickly as a group
    • 22.
      • Who should represent us at GAC Conf.?
      • Cléophas
      • Etienne
      • Aliou
      • Théodule
    • 23.
      • +
      • Instant access
      • Great communication / voting tool as a complement to web-platform
      • Facilitate network across thousands of miles
      • Works well in Fragile States
      • One Administrator – weak link
      • A tool that allows for joint administration through the web could be more sustainable
      Lessons learned:
    • 24. Boris Weber [email_address] Thank you!